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The Brown Palace Hotel and Spa, Autograph Collection

4.5 star property

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Property amenity
Classic Room, 1 Queen Bed, City View | Premium bedding, down comforters, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Room service
  • Housekeeping
  • Gym
  • 24/7 front desk

Explore the area

Map
321 17th St, Denver, CO, 80202
  • Colorado Convention Center
    ‪10 min walk‬
  • Union Station
    ‪18 min walk‬
  • Coors Field
    ‪18 min walk‬
  • Denver, CO (DEN-Denver Intl.)
    ‪31 min drive‬

Room options

View all photos for Classic Room, 1 Queen Bed, City View

Premium bedding, down comforters, in-room safe, desk

Classic Room, 1 Queen Bed, City View

  • 300 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Room, 1 King Bed, City View

Premium bedding, down comforters, in-room safe, desk

Signature Room, 1 King Bed, City View

  • 450 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, City View

Grand Suite, 1 King Bed, City View | Premium bedding, down comforters, in-room safe, desk

Grand Suite, 1 King Bed, City View

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Premium bedding, down comforters, in-room safe, desk

Room, 1 King Bed, City View

  • 500 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

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About this property

The Brown Palace Hotel and Spa, Autograph Collection

4.5-star hotel in Downtown Denver
This smoke-free hotel features 3 restaurants, a full-service spa, and 3 bars/lounges. Additionally, a fitness center, a 24-hour business center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
The Brown Palace Hotel and Spa, Autograph Collection offers 241 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down comforters and premium bedding. LCD televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries.

In-room wired and wireless Internet access (WiFi speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
The Brown Palace Hotel and Spa, Autograph Collection features a full-service spa and a fitness center. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 3 bars/lounges.

This 4.5-star property offers access to a 24-hour business center and 19 meeting rooms. Event facilities measuring 31470 square feet (2924 square meters) include conference space. This luxury hotel also offers multilingual staff, gift shops/newsstands, and tour/ticket assistance. Parking is available onsite for a surcharge.

The Brown Palace Hotel and Spa, Autograph Collection is a smoke-free property.

The Brown Palace Hotel and Spa, Autograph Collection has 3 restaurants on site.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per night); wired internet (surcharge)
  • In-room WiFi speed: 50+ Mbps

Parking and transportation

  • Valet parking on site (USD 59 per day; includes in/out privileges)

Food and drink

  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • Full-service spa
  • Gym
  • Piano
  • Shopping

Family friendly

  • In-room crib

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 19 meeting rooms
  • 24-hour business center
  • 31,470 square feet of conference space

Outdoors

  • Garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1892
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 150.00
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 125 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 14.95 per night (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per night (rates may vary)
  • Valet parking fee: USD 59.00 per day (in/out privileges)
  • Pet fee: USD 125 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 150.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Brown Palace Autograph Collection
Brown Palace Autograph Collection Denver
Brown Palace Hotel Autograph Collection
Brown Palace Hotel Autograph Collection Denver
Brown Palace Autograph Collection
The Brown Palace Hotel and Spa, Autograph Collection Hotel
Brown Palace Hotel Autograph Collection Denver
Brown Palace Hotel Autograph Collection
Brown Palace Autograph Collection Denver
The Brown Palace Hotel and Spa, Autograph Collection Denver
Hotel The Brown Palace Hotel and Spa, Autograph Collection
The Brown Palace Hotel and Spa, Autograph Collection Denver
The Brown Palace Hotel Spa Autograph Collection
Brown Autograph Collection

The Brown Palace Hotel and Spa, Autograph Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 628 out of 1003 reviews
Rating 8 - Good. 176 out of 1003 reviews
Rating 6 - Okay. 100 out of 1003 reviews
Rating 4 - Poor. 54 out of 1003 reviews
Rating 2 - Terrible. 45 out of 1003 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lorraine

Stayed 2 nights in Dec 2024

10/10 Excellent

Georgi

Stayed 1 night in Nov 2024

10/10 Excellent

Patrizia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, beautifully decorated for the holiday. Spacious room and bathroom
Stayed 1 night in Dec 2024

10/10 Excellent

Taylor, Greeley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m a Colorado native and only live an hour away from Denver. A stay at the Brown Palace is always an amazing experience.
Stayed 1 night in Dec 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible rooms, spa services, and high tea
This was our first time staying here and to say we were impressed is an understatement! The location is perfect. The rooms are beautiful and HUGE. I can't gush enough about the spa treatments and high tea is wonderful! The unlimited complimentary water was a much needed surprise. I'd add photos of the beautiful room, but the Hotels.com app never seems to allow me to do so (all permission have been granted).
Stayed 5 nights in Sep 2024

6/10 Okay

Minette

Liked: Cleanliness
Disliked: Property conditions & facilities
I recently stayed at this hotel and unfortunately, my experience was quite disappointing. It seems the owner has put all their focus on the afternoon tea, which, while charming, has come at the expense of the rest of the hotel. The rooms are outdated and in dire need of renovation. The parking situation is another downside; they only offer overnight valet for a steep price of $69 a night, which feels excessive. Walking through the halls of the hotel gives off a strange vibe, almost like being on the set of a haunted film. While I appreciated the security's efforts to keep homeless individuals off the property, it still left me feeling uneasy. On a positive note, the hotel's location is its saving grace. It's right outside 16th Street, with plenty of activities and attractions nearby. However, I was frustrated to find that afternoon tea was fully booked, and they were unable to accommodate their own guests. Overall, I left feeling underwhelmed and wouldn’t recommend this hotel unless significant improvements are made.
Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST PLACE TO STAY IN DENVER!!!
The BEST place to stay in Denver. Elegant, historical hotel, centrally located. Live music with afternoon tea. Great bars. Nice restaurants. Excellent service.
Atrium
An architectural masterpiece
Stayed 7 nights in Nov 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holidays at The Brown Palace
Beautiful and classy.
Stayed 1 night in Nov 2024

10/10 Excellent

Alejandra, Lake

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magical place to stay in the holidays
Stayed 3 nights in Nov 2024

8/10 Good

marcy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The BP is a lovely place for a destination stay in Denver for a theater visit or family visit. I had hoped there would be more dining options available and room service since the hotel is billed as a luxury experience. Our queen bed was very hard and our room was cold. The massages were great but thee massage room was cold. Since it’s in an ancient basement, the ladies spa locker room has a distinct sewer odor. The live music is wonderful. Service is great. Valet parking is great. Have high tea. Ask for a good bed. They probably have one. I missed the historic tour but it looks amazing.
Stayed 2 nights in Nov 2024

10/10 Excellent

victoria

Traveled with family
Grand Hotel in downtown Denver
Beautiful grand hotel in downtown Denver. Large rooms with marvelous bathrooms. I like their tavern and lobby bar cocktails and their Caesar salad is amazing at their restaurants.
Chandelier decorated for Christmas
Stayed 1 night in Nov 2024

10/10 Excellent

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very taken care of and safe. Great rooms. Great staff.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jon

Traveled with family
Beautiful hotel, needs the tender care of an experienced veteran carpenter. The check in desk is oddly placed. The bar at the entrance makes it difficult to make your way to the desk & then to the elevator.
Stayed 1 night in Nov 2024

6/10 Okay

Kim

Traveled with partner
Liked: Staff & service
They common areas of the property are STUNNING. The room was just ok. Its an old property so I wasn't expecting a modern room. However, the bathroom cabinets had the doors removed leaving almost a shell of a cabinet. The shower lack hot water and almost no water pressure. It felt like the room overall needs a renovation, strange wall feature that felt like a band aid, old carpeting and a tad musty. Its an iconic location and hotel with a deep history. It is also on the upper price point because the hotel is iconic. I hope they can improve the overall quality of the rooms.
Stayed 1 night in Nov 2024

6/10 Okay

Jonathon

Stayed 2 nights in Nov 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but needs some TLC in the rooms
Beautifully decorated for Christmas. Our room was nice but the bathroom had seen better days with dirty caulking and grout. Some of the doors to the rooms were paint chipped. The place net some TzLC
Stayed 1 night in Nov 2024

10/10 Excellent

Kaylen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice and very friendly. They were willing to help with anything I needed
Stayed 2 nights in Nov 2024

10/10 Excellent

Audrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful check-in staff. Loved the historical element of the hotel.
Stayed 2 nights in Nov 2024

8/10 Good

Timohty

Stayed 1 night in Oct 2024

10/10 Excellent

Christian

Stayed 2 nights in Oct 2024

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Charming hotel with some fixable issues
Service provided by valet, front desk and restaurants were top notch; however, we did experience several issues throughout stay. Thermostat in room did not work and the room was on AC upon arrival. Outside temp was ~20 degrees. Lobby and hallway were comfortable. We tried to call and notify front desk using the room speed dial, but it just kept ringing (not sure if programmed correctly because we experienced another issue later). After going down to the front desk, they were able to send someone up to adjust the heat, but the adjustment only worked for a few hours. We woke to the room freezing, again. Next day we came back to our room keys not working and asked the front desk to fix the heat again, which they did promptly. However, the room became hot later in the stay and we didn’t want to keep going to the front desk and bothering the technician to adjust the unit. Final night we tried to use the speed dial for room service and were directed to 911. Could be an issue during emergency. Ended up having to get dressed and go down to the restaurant to eat, which was delicious and service was great. It is an old, charming hotel and hot water takes about 5 min to heat up. Lastly, my fiance used the robe hanging in the closet to find that it smelled of men’s cologne. Perhaps the house keeping did not wash it. She left it on the floor for them to take after first night, but they just hung it back up (perhaps protocol and they didn’t know?). Overall staff was great, but hotel issues
Stayed 3 nights in Nov 2024

8/10 Good

Sean

Liked: Cleanliness, staff & service
Stunning atrium. Bedrooms need updating.
Stayed 2 nights in Nov 2024

4/10 Poor

Megan

Liked: Staff & service
The heat in the room did not work. The thermostat was not even functioning. I understand in old buildings it’s harder, but they did not listen at the front desk when I said the thermostat did not even light up. So at 4 am, they sent maintenance. Who checked that none of the pipes were hot. Then he went to the basement to adjust it, still with no way to adjust it myself. After 20 min I called the front desk again and asked what was happening and they said “did you tell maintenance what temperature you wanted it?” How will they adjust the temp for ONE room from the basement? Maintenance came up (he was very very nice) and said it’s broken. Would you like to move rooms. At this point it was 5 am. Moving rooms should have been the first option. The next room the thermostat said it could adjust the temp. I set it to 75. It never made it above 67. I have raynauds which is VERY painful when I am cold. I put on a hoodie, socks, pants and hat to sleep. I am not rich, a single mom, the hotel is EXPENSIVE. If a guest calls at 4 am with a problem prevents sleeping, it’s not time to send maintenance to fix it. The hotel itself was beautiful,. I am obsessed with history. The Brown Palace has been on my bucket list forever and Halloween was my birthday and it was a tough day. Such a bummer that the stay was so difficult. The new room had paint splattered on the carpet and everything was dusty. Really broke my heart.
Stayed 1 night in Nov 2024