6/10 Okay
Jeff
Traveled with partner
Oct 17, 2024
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are VERY swanky (stayed in the Albert ste) but being that there is ZERO on-site staff, here is the issue: response times if there is an issue... and there was. We ran out of the ¼ roll of toilet paper by the 2nd day and there were only 2 washclothes for 2 ppl for 4 days. I emailed mgnt but got no response. Luckily we had our own TP! Then the 2nd day we found a cleaning person and asked them directly and she took care of it. But then the lock code stopped working on the room door. U have a maglock at the front door and an electric doorlock on the room. Evidently the batteries die all the time but cleaning staff cannot do that. So she let us in by using the master key but we had to wait for the Mgr to chg the batteries and reprogram the lock. Well she was supposed to be there in 5mins as she was already en route supposedly. That was at 9am. I had to go to a trade show, but my wife cldnt leave or she might not be able to get back in the room- and there is NO lobby. The Mgr finally showed up arnd 5pm. So my wife cldnt even leave for lunch or to go outside for fresh air. All day she was basically trapped in the room.
Other issues: the furnishings in the room in the pictures must be for staging bc the room was much more barren when we were there- no decorative credenza, nightstands were diff, no bedskirt at all; the coffee was not replenished daily; the window onto the alley was missing the lock, homeless hang out on the side and in front of the bldg so remain vigilant.
Jeff
Stayed 3 nights in Sep 2024
