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Hilton Garden Inn Des Moines/Urbandale

3.0 star property

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Photo gallery for Hilton Garden Inn Des Moines/Urbandale

Lobby
Terrace/patio
Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Lobby
One Bedroom King Suite | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet friendly
  • Pool
  • Gym
  • Air conditioning

Explore the area

Map
8600 Northpark Dr, Johnston, IA, 50131
  • Merle Hay Mall
    ‪7 min drive‬
  • Living History Farms
    ‪7 min drive‬
  • Drake University
    ‪11 min drive‬
  • Des Moines, IA (DSM-Des Moines Intl.)
    ‪22 min drive‬

Room options

View all photos for Premium Room, 2 Queen Beds (Drinks & Snacks Included)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Premium Room, 2 Queen Beds (Drinks & Snacks Included)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed (Drinks & Snacks Included)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Premium Room, 1 King Bed (Drinks & Snacks Included)

  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed (1.5 Bathrooms, Accessible Shower)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Presidential Suite, 1 King Bed with Sofa bed (1.5 Bathrooms, Accessible Shower)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Bathtub)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Accessible Bathtub)

  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds & Full Size Sofa Sleeper, Accessible (Accessible Bathtub)

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible (Roll-in Shower)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Roll-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for King Junior Suite, One King Bed & Full Size Sofa Sleeper

Combined shower/tub, free toiletries, hair dryer, towels

King Junior Suite, One King Bed & Full Size Sofa Sleeper

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room, 2 Queen Beds, Accessible (Accessible Bathtub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for One Bedroom King Suite

One Bedroom King Suite | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

One Bedroom King Suite

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Hilton Garden Inn Des Moines/Urbandale

3-star Johnston hotel with restaurant
This hotel features an indoor pool, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Housekeeping is available on request.
Hilton Garden Inn Des Moines/Urbandale offers 148 accommodations with coffee/tea makers and hair dryers. 36-inch LCD televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
In addition to an indoor pool, Hilton Garden Inn Des Moines/Urbandale provides a sauna and a fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a 24-hour business center and a meeting room. This business-friendly hotel also offers gift shops/newsstands, a garden, and a picnic area. Onsite self parking is complimentary.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Great American Grill - This restaurant serves breakfast only.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 12.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Great American Grill

Things to do

  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting room

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2004
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 36-inch LCD TV with premium cable/satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from January 28 2025 to March 7 2025 (dates subject to change):
  • Fitness facilities
  • Swimming pool
The property will be renovating from November 15 2024 to March 15 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Business center
  • Dining venue(s)
  • Fitness facilities
  • Lobby
  • Meeting facilities
  • Hot tub
During renovations, the hotel will make every effort to minimize noise and disturbance.
The following facilities are closed on Sunday and Saturday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 12.95 per person
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Des Moines Urbandale
Hilton Garden Inn Hotel Des Moines Urbandale
Hilton Garden Inn Moines/Urbandale Hotel Johnston
Hilton Garden Inn Moines/Urbandale Hotel
Hilton Garden Inn Moines/Urbandale Johnston
Hilton Garden Inn Moines/Urbandale Hotel Johnston
Hilton Garden Inn Moines/Urbandale Hotel
Hotel Hilton Garden Inn Des Moines/Urbandale Johnston
Johnston Hilton Garden Inn Des Moines/Urbandale Hotel
Hotel Hilton Garden Inn Des Moines/Urbandale
Hilton Garden Inn Des Moines/Urbandale Johnston
Hilton Garden Inn Moines/Urbandale Johnston
Hilton Garden Inn Moines/Urbandale
Hilton Garden Moines Urbandale
Hilton Des Moines Urbandale
Hilton Garden Inn Des Moines/Urbandale Hotel
Hilton Garden Inn Des Moines/Urbandale Johnston
Hilton Garden Inn Des Moines/Urbandale Hotel Johnston

Hilton Garden Inn Des Moines/Urbandale Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 613 out of 1000 reviews
Rating 8 - Good. 279 out of 1000 reviews
Rating 6 - Okay. 68 out of 1000 reviews
Rating 4 - Poor. 27 out of 1000 reviews
Rating 2 - Terrible. 13 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Traveled with group
Liked: Staff & service
Nice place when done.
Nice place but there was a lot of construction going on.
Stayed 1 night in Nov 2024

10/10 Excellent

Quinton, charles city

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Dec 2024

4/10 Poor

Sanela

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was great. The rooms were not great, first room the toilet was broken and the bedding looked overused. The second room was a little better but not much. The mirror is in the closet where there is no lighting, the room was so cold even though the thermostat was turned up it could not warm It enough. The bathroom faucet water pressure was non existent and there is no ventilation in the bathroom. The fridge smelled like straight up alcohol.
Stayed 1 night in Nov 2024

10/10 Excellent

Ryan

Liked: Cleanliness, property conditions & facilities
Very friendly staff and clean air. We will be returning for future visits.
Stayed 1 night in Nov 2024

10/10 Excellent

Roxanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Even though the property is under renovation's. Everything is what is expected when you stay at any Hilton. Top notch all around.
Stayed 1 night in Nov 2024

10/10 Excellent

Margaret

Stayed 2 nights in Aug 2024

10/10 Excellent

Tasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Nov 2024

8/10 Good

Dalton

Liked: Cleanliness, staff & service, amenities
It sas really nice minus the construction
Stayed 2 nights in Nov 2024

10/10 Excellent

Ryan

Stayed 1 night in Oct 2024

10/10 Excellent

Jeff

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Stephen

Stayed 1 night in Sep 2024

8/10 Good

Clayton

Traveled with family and small children
Liked: Amenities
Construction going on some area's closed off. Other than that property will look great when construction is completed.
Stayed 4 nights in Oct 2024

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, not a great shower.
Stay was nice room was very clean. Water pressure in the shower was terrible and the drain backed up. We spoke to the front desk about the drain on our first morning. It looked like someone tried to rectify the issue as the drain was caulked, but it was still slow the next morning.
Stayed 2 nights in Sep 2024

6/10 Okay

Millie

Liked: Cleanliness
Due to a mixup in the reservation, (my fault) we stayed in the last room available, which was a King Suite. I felt for the price ($240) that it was nothing special and there wasn't even a free breakfast offered. Half of the Lobby was closed, due to renovations and the Hot Tub was not in service.
Stayed 1 night in Sep 2024

6/10 Okay

Judith, Osage

Traveled with partner
Liked: Staff & service, amenities
We picked this hotel because of it having a hot tub. Needless to say hot tub not up and running and it does not mention this when booking reservation.
Stayed 1 night in Sep 2024

4/10 Poor

Cindy

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
This room cost too much for it’s age!
Not impressed with this property for the price we paid on a Saturday. The hot tub was not working. The lobby was undergoing renovation and a mess. Our room was very basic and dated. There was a charge for breakfast. Our view was the worst view I’ve ever had in a hotel. It is below. There was a weird locked closet in the room. Just not impressed.
Our beautiful window view.
Stayed 1 night in Sep 2024

8/10 Good

Peggy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The lobby was being remodeled and the restaurant was closed. The room was nice. It was a little pricey, considering the restaurant being closed, and the lobby remodel.
Stayed 1 night in Sep 2024

10/10 Excellent

Christin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a problem with our booking , Staff managed very well and was able to check us in within a reasonable time
Stayed 1 night in Sep 2024

10/10 Excellent

Paul

Stayed 1 night in Aug 2024

8/10 Good

olivia, Hobarti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Jun 2024

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am impressed with the personal care I received. I had a mix up with the reservations. They contacted me to straighten it out. The person at the front desk was very friendly when we checked in. This is my second time staying there, and I will do it again.
Stayed 1 night in Aug 2024

6/10 Okay

Courtney

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The coffee maker in the room was broken. When I called to inquire about getting a new one I was told there was nothing they could do about it.
Stayed 1 night in Aug 2024

10/10 Excellent

christian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when I am in Iowa
Stayed 1 night in Aug 2024

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is easy to find right off the interstate, clean, friendly staff and great breakfast options.
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024