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Holiday Inn Downtown - Mercy Area by IHG

3.0 star property

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Photo gallery for Holiday Inn Downtown - Mercy Area by IHG

Exterior
Meeting facility
Indoor pool
Property amenity
Fitness facility

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
The current price is $133
includes taxes & fees
Jun 7 - Jun 8

Explore the area

View in a map
1050 6th Ave, Des Moines, IA, 50314
  • Place, Iowa Events Center
    ‪5 min walk‬
  • Place, Casey's Center
    ‪10 min walk‬
  • Place, Des Moines Civic Center
    ‪16 min walk‬
  • Airport, Des Moines, IA (DSM-Des Moines Intl.)
    ‪11 min drive‬

Room options

View all photos for Premium Room, 1 King Bed

Premium bedding, pillowtop beds, laptop workspace, blackout drapes

Premium Room, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

Premium bedding, pillowtop beds, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(17 reviews)
  • City view
  • 288 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room

Premium bedding, pillowtop beds, laptop workspace, blackout drapes

Standard Room

8.0 out of 10
Very good
(14 reviews)
  • City view
  • 288 sq ft
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds

Premium bedding, pillowtop beds, laptop workspace, blackout drapes

Standard Room, 2 Double Beds

7.6 out of 10
Good
(47 reviews)
  • 288 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Premium bedding, pillowtop beds, laptop workspace, blackout drapes

Standard Room, 1 King Bed

8.0 out of 10
Very good
(43 reviews)
  • 288 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Double Bed, Accessible (Communications, Accessible Tub)

Premium bedding, pillowtop beds, laptop workspace, blackout drapes

Standard Room, 1 Double Bed, Accessible (Communications, Accessible Tub)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

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About this property

Holiday Inn Downtown - Mercy Area by IHG

3-star hotel in Downtown Des Moines
An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and a free airport shuttle are also provided. Other amenities include a bar/lounge, a 24-hour business center, and coffee/tea in a common area.
Holiday Inn Downtown - Mercy Area by IHG offers 251 air-conditioned accommodations with coffee/tea makers and designer toiletries. Pillowtop beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

This Des Moines hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn Downtown - Mercy Area by IHG features an indoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

This 3-star property offers access to a 24-hour business center and 4 meeting rooms. Event facilities measuring 8999 square feet (836 square meters) include conference space. This Des Moines hotel also offers a library, a terrace, and a vending machine. A roundtrip airport shuttle is complimentary to guests at scheduled times.

Holiday Inn Downtown - Mercy Area by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Genevieve Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Cityscape Lounge - This lobby lounge specializes in American cuisine and serves dinner only. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Free roundtrip airport shuttle from 7:00 AM to 10:30 PM at scheduled times
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 10.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cityscape Lounge
  • Genevieve Restaurant

Things to do

  • Gym
  • Indoor pool
  • Library
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • 4 meeting rooms
  • 8,999 square feet of conference space

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 11.20 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 10.95 per person
  • Rollaway bed fee: USD 11.20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Downtown Mercy Area
Holiday Inn Mercy
Holiday Inn Mercy Hotel
Holiday Inn Mercy Hotel Downtown Area
Holiday Inn Downtown Mercy Area Hotel Des Moines
Holiday Inn Downtown Mercy Area Hotel
Holiday Inn Downtown Mercy Area Des Moines

Holiday Inn Downtown - Mercy Area by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 411 out of 1006 reviews
Rating 8 - Good. 262 out of 1006 reviews
Rating 6 - Okay. 172 out of 1006 reviews
Rating 4 - Poor. 93 out of 1006 reviews
Rating 2 - Terrible. 68 out of 1006 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Kimberly

Stayed 2 nights in Feb 2026

4/10 Poor

Tina

Traveled with family and small children
Poor parking situation, no signage off if street for temporary "unloading" area due to construction. We had to lug everything across the street with no luggage cart available. Asked for a close room to friends and was given a room 9 floors above them when the room next door was empty. They went and complained so we got the room in the end, but why was request blatantly ignored? Young gal checking us in was very rude, however the guy that fixed her err or was very understanding. There was a big wrestling tournament going on while there which is fine, but we booked for a pool and our kids were unable to swim when they were free because it was closed. It was open Friday night when we were busy, but was told Saturday they didn't clean it, so they didn't open it. Definitely didn't get the service we paid for.
Stayed 2 nights in Feb 2026

4/10 Poor

Tara

Traveled with family
Disliked: Amenities
No hot water.
Stayed 2 nights in Feb 2026

10/10 Excellent

Sandra

Stayed 1 night in Feb 2026

10/10 Excellent

Holly

Traveled with group
Liked: Cleanliness, staff & service, amenities
Our room wasn't ready when we checked in, so they gave us a free upgrade to 2 queens. Super friendly staff!
Stayed 1 night in Feb 2026

6/10 Okay

Carrie

Room was fine
Stayed 2 nights in Feb 2026

10/10 Excellent

Lisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great and we will be back!
Stayed 1 night in Feb 2026

2/10 Terrible

Camilla

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The rooms were dinghy. Shuttle was horrible we ended up having to uber back and forth to the Casey Center. The parking was absolutely the worst and inconvenient. Should have advertised you would have to park so far away and lug your luggage through the snow. Should of had discounts for all the inconveniences. Soda machines were sold out our entire 3 day stay. Carpet in our room was so dirty it was crunchy. Worst experience ever. Dont be deceived by their pictures like I was. Never will return.
Stayed 2 nights in Feb 2026

4/10 Poor

Lisa

Traveled with partner
Liked: Cleanliness
First, not sure why the hotel parking lot and garbage were closed. We had to park across the street from the hotel, in the Mercy One Hospital parking lot. We wouldn't mind the walk if it weren't below zero and we didn't have to carry our belongings. Secondly, the room walls are super thin. You can hear your neighbor from the top, left, and right. If you want a quiet night's sleep, I wouldn't recommend staying here unless they tear down those thin walls. It was just terrible. Third, breakfast was not included, which was another disappointment. $27 and more for two people for breakfast. At that point, we would rather go somewhere else for a cheaper or better breakfast. Lastly, the staff was nice, and so was the lady working at the hotel bar. Overall, we wouldn't stay there again.
Stayed 1 night in Feb 2026

6/10 Okay

Starr

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The parking was terrible. The actual parking lot is closed for some reason so we had to park across the street and walk through the snow. The night and day staff at the desk were rude and short. The pool was FREEZING! The air in the pool room was outside temperature (10 Degrees) We ordered food and it was brought to the desk and NO ONE notified us. We finally went down and the person said it had been there for 40 minutes. Our room phone didn’t work. The thermostat was so touchy. It would go from 68-79 on about five minutes. The only thing nice about this place was our room was clean. I will never stay there again.
Stayed 1 night in Feb 2026

6/10 Okay

Yelena

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Staff were excellent. Parking lot was closed for construction with no convenient access. Not aware of this prior to booking. No AC capability in winter time, apparently. Room and hallways were too warm for my comfort.
Stayed 3 nights in Feb 2026

4/10 Poor

Bethany

Traveled with group
Liked: Staff & service
Disliked: Amenities
We could smell weed outside our room, the parking lot was closed so we had to park across the street. We were next to the hospital so there were lots of sirens. None of the ice machines worked. You would think with the inconvenience you would get free breakfast but you had to pay for it which was not great. Would not stay there again.
Stayed 3 nights in Feb 2026

8/10 Good

Rick

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was very clean. It probably hadn’t been used in a while as the water was rusty when we turned it on. Also, the tv had no signal which was not a big deal as we were there for a competition and really had no time for tv. The staff was incredibly nice. The room was very nice.
Stayed 1 night in Feb 2026

6/10 Okay

Linette

Stayed 2 nights in Jan 2026

6/10 Okay

Jillian

Stayed 1 night in Jan 2026

10/10 Excellent

Susan

Liked: Cleanliness
Clean room
Stayed 1 night in Oct 2025

2/10 Terrible

Lauren

Business traveler
Disliked: Staff & service, property conditions & facilities
I was in a non-smoking room yet woke up to cigarette smoke permeating the room and especially the bathroom. When I told the front desk, they did not react and didn’t offer any kind of discount. I sent a message to the hotel afterwards and never got a response.
Stayed 3 nights in Jul 2025

8/10 Good

jennifer

Traveled with partner
Liked: Cleanliness
Hotel was good option for walking to Casey Center for Paul McCartney concert. Lobby was filled with concert goers end of evening, and it took hotel over 30 minutes to open stairwell. People were piled up in lobby, security was nowhere to be found, and front desk didn't have keys to open stairwell. People were tired, had to use bathroom, etc, and it took too long to accommodate the guests needs.
Stayed 2 nights in Oct 2025

10/10 Excellent

Matthew

Stayed 1 night in Oct 2025

10/10 Excellent

Tyler

Stayed 1 night in Oct 2025

4/10 Poor

Claud

Stayed 1 night in Aug 2025

10/10 Excellent

Janet, Toledo

Liked: Cleanliness, amenities
Very clean
Stayed 1 night in Nov 2025

4/10 Poor

Jorge

Goo
Stayed 1 night in Oct 2025

10/10 Excellent

Rodah

Stayed 1 night in Oct 2025

10/10 Excellent

Adrienne

Stayed 2 nights in Oct 2025