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Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG

Exterior
In-room safe, desk, blackout drapes, iron/ironing board
Lobby
Property amenity
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Gym
  • Housekeeping
  • Laundry
  • Breakfast included
  • Air conditioning

Explore the area

Map
240 Jordan Creek Pkwy, West Des Moines, IA, 50266
  • Jordan Creek Town Center
    ‪3 min walk‬
  • West Glen Town Center
    ‪4 min drive‬
  • UnityPoint Health - Methodist West Hospital
    ‪5 min drive‬
  • Des Moines, IA (DSM-Des Moines Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communication)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Communication)

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible (Communication)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds

In-room safe, desk, blackout drapes, iron/ironing board

Suite, Multiple Beds

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communication)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communication)

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Accessible (Communication)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Comm, Mobil, Accessible Tub)

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Accessible (Comm, Mobil, Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Pool

Hyatt Place West Des Moines Jordan Creek

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.6 out of 5, Wonderful, (1002)
The price is $119
per night
$133 total
includes taxes & fees
Mar 10 - Mar 11
Hyatt Place West Des Moines Jordan Creek

About this property

Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG

West Des Moines hotel walkable to Jordan Creek Town Center
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness center and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and laundry facilities are onsite.
Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG offers 99 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG features an indoor pool and a 24-hour fitness center. Public areas are equipped with complimentary wireless Internet access. Business-related amenities consist of a business center and a meeting room. A complimentary breakfast is offered each morning. This business-friendly hotel also offers coffee/tea in a common area, laundry facilities, and an elevator. Complimentary self parking is available on site.

Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Accessibility

  • Elevator

More

  • 4 floors
  • Banquet hall
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Cribs (infant beds) are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express West Moines Jordan Creek Hotel
Holiday Inn Express West Moines Jordan Creek Hotel
Holiday Inn Express West Moines Jordan Creek West Des Moines
Holiday Inn Express West Moines Jordan Creek
Holiday Inn Express West Moines Jordan Creek Hotel
Holiday Inn Express West Moines Jordan Creek West Des Moines
Holiday Inn Express West Moines Jordan Creek
Holiday Inn Express Suites West Des Moines Jordan Creek
Holiday Inn Express Suites West Des Moines Jordan Creek

Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 610 out of 865 reviews
Rating 8 - Good. 187 out of 865 reviews
Rating 6 - Okay. 37 out of 865 reviews
Rating 4 - Poor. 17 out of 865 reviews
Rating 2 - Terrible. 14 out of 865 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

chad

Stayed 1 night in Sep 2024

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean.
Very clean and comfortable. Receptionist was amazing and very friendly. We had to leave early before breakfast for an appointment but we could smell breakfast cooking and it smelled amazing.
Stayed 1 night in Nov 2024

8/10 Good

Gino

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Bathtubs are very slippery.
Stayed 1 night in Nov 2024

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel! Big breakfast.
Stayed 1 night in Nov 2024

10/10 Excellent

Logan

Stayed 1 night in Oct 2024

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

LuAnn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick stop here.
Stayed 1 night in Oct 2024

10/10 Excellent

Dylan

Stayed 2 nights in Oct 2024

10/10 Excellent

Krista

Stayed 1 night in Oct 2024

4/10 Poor

Adam

Traveled with group
Liked: Cleanliness
Overall the stay was great. The problems we had was our reservation was changed from a two bedroom room to a single bed. A buddy and i came up to hang out and test top golf out. So having one bed wasn’t an option. I called the front desk, they confirmed our room was switched but had no other rooms with 2 beds. So they comped another single bed room for us. Which was great, inconvenient but great none-the-less. Rooms were clean, beds were very comfortable. The breakfast buffet was very lacking. Not many options and some hot food items were cold. Not to mention the pancake machine was out of order. Overall the property is in a great location, walking distance from anything you could want. Just some rather frustrating aspects to the stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a weekend away with the family for some shopping and eating.
Stayed 1 night in Oct 2024

8/10 Good

claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient, quiet, lots of shops if one wanted. Was able to walk to dinner in evening. Starbucks across the street. Easy to get back to I-80
Stayed 1 night in Oct 2024

10/10 Excellent

John

Traveled with partner
Would stay again
Stayed 1 night in Oct 2024

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Shea

Stayed 1 night in Sep 2024

10/10 Excellent

Allison

Traveled with group
Stayed 1 night in Sep 2024

10/10 Excellent

Elizabeth, CHAPPAQUA

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
At the check in I was initially a bit worried by a slight odor in the lobby, but that concern went away as soon as I saw the room. It was perfectly clean and very comfortable. Parking was also easy, which was a nice bonus. I didn’t have breakfast, so I can’t give my opinion in this regard. I definitely recommend this place based on the room’s cleanliness and comfort."
Stayed 3 nights in Sep 2024

4/10 Poor

Wayne

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Never again!
The room was clean and comfortable but overall the facility was a real disappointment. We will not stay here again nor recommend it to anyone. The common area dining area was well stocked and clean the week days. However, the weekend was awful. No one wiping down tables and chairs/emptying trash etc. Yuk! After dining area was closed for the day no one appeared to man the coffee station. Coffee was old, stale and not drinkable. The exercise equipment had not been wiped down, there were no towels and no fans to keep the area cool and comfortable. Towels provided were pitiful-too small and too few. Shower door would not remain closed-which we reported but was not fixed. Ironing board cover was useless. Why bother? Trash bins outside front door needed to be emptied I could go on but will stop. Just not a good experience overall.
Stayed 3 nights in Sep 2024

8/10 Good

Terri

Stayed 1 night in Sep 2024

10/10 Excellent

Karrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best sleep.
Stayed 1 night in Sep 2024

8/10 Good

Eric

Stayed 1 night in Aug 2024

8/10 Good

Steven

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice rooms, but the breakfast was terrible. The public bathroom was very dirty.
Stayed 1 night in Sep 2024

6/10 Okay

Andrea

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
it took us forever to check in. Even with my confirmation number, they couldn’t find our reservation. Until they finally did. The room was really nice and perfect amount of space for us. But every toilet flush or shower run, it would wake us up. It was really loud.
Stayed 1 night in Sep 2024