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Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

3.0 star property

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Photo gallery for Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

Ballroom
Property entrance
Standard Room, 1 King Bed | 1 bedroom, in-room safe, desk, iron/ironing board
Indoor pool
Meeting facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Breakfast available
  • Bar
  • Housekeeping
  • Pool
  • Pet friendly
$87
includes taxes & fees
Aug 31 - Sep 1

Explore the area

View in a map
4800 Merle Hay Rd, Urbandale, IA, 50322
  • Merle Hay Mall
    ‪3 min drive‬
  • Drake University
    ‪9 min drive‬
  • Casey's Center
    ‪13 min drive‬
  • Des Moines, IA (DSM-Des Moines Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(32 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(23 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Living Area)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom (Living Area)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Parlour Room)

Suite, 1 King Bed (Parlour Room) | Room amenity

Suite, 1 King Bed (Parlour Room)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Standard Room | Room amenity

Standard Room

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Twin Bed OR 1 Queen Bed

View all photos for Suite, 1 King Bed (Additional Living and Dining Area)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 King Bed (Additional Living and Dining Area)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Additional Living and Dining Area)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 2 Queen Beds (Additional Living and Dining Area)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communication Accessible)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 2 Queen Beds, Accessible (Communication Accessible)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Living and Dining Area)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom (Living and Dining Area)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Living Area)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom (Living Area)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Living and Dining Area)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom (Living and Dining Area)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

1 bedroom, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

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4.1 out of 5, Very Good, 1,005 reviews
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About this property

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG

3-star Urbandale hotel with restaurant
This hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Other amenities include a bar/lounge, a business center, and conference space.
Holiday Inn Hotel & Suites Des Moines - Northwest by IHG offers 198 accommodations with safes and coffee/tea makers. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include complimentary toiletries and hair dryers.

This Urbandale hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Holiday Inn Hotel & Suites Des Moines - Northwest by IHG features an indoor pool and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a business center and meeting rooms. Event facilities measuring 15000 square feet (1394 square meters) include conference space. This Urbandale hotel also offers a vending machine, complimentary newspapers in the lobby, and laundry facilities. An area shuttle within 2 mi and a roundtrip airport shuttle (available 24 hours) are complimentary for guests. Onsite self parking is complimentary.

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Holiday Inn Hotel & Suites Des Moines - Northwest by IHG has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Free area shuttle up to 2 mi
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 15 per person
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping

Family friendly

  • Free area shuttle
  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 15,000 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Free crib
  • Free rollaway/extra bed
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per stay
Service animals are welcome, and are exempt from fees
Up to 50 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15 per person
  • Pet fee: USD 20 per pet, per stay
  • Service animals are exempt from fees
  • Refrigerator fee: USD 7 per night
  • In-room microwave fee: USD 7 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Moines Northwest
Holiday Inn Moines Northwest
Holiday Inn Hotel Moines Northwest Urbandale
Holiday Inn Moines Northwest Urbandale
Holiday Inn Hotel Suites Des Moines Northwest
Holiday Inn Hotel Suites Des Moines Northwest an IHG Hotel
Holiday Inn Hotel & Suites Des Moines - Northwest by IHG Hotel

Holiday Inn Hotel & Suites Des Moines - Northwest by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 440 out of 1002 reviews
Rating 8 - Good. 301 out of 1002 reviews
Rating 6 - Okay. 140 out of 1002 reviews
Rating 4 - Poor. 79 out of 1002 reviews
Rating 2 - Terrible. 42 out of 1002 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Deiontre

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Michele

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean, friendly staff, convenient
Stayed 1 night in May 2025

8/10 Good

Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 1 night in May 2025

8/10 Good

Donelle

Stayed 1 night in May 2025

8/10 Good

Shari

Liked: Cleanliness, staff & service
There were bags of garbage in the hall when I checked in. There had been some repair on the ceiling of my room so there was a 2x4 nailed to the ceiling with nails sticking out. People at the front desk were very kind.
Stayed 2 nights in May 2025

10/10 Excellent

Rogelio

Liked: Cleanliness, staff & service, property conditions & facilities
I did not care for the chair in my room. Only chair to sit in was at the desk
Stayed 1 night in May 2025

10/10 Excellent

Phyll

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Rachel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Stay

Our stay at Holiday Inn & Suites on Merle Hay Rd. in Des Moines, IA was wonderful. Employees are very accomodating. They had a restaurant connected to the hotel, which we did not go to but was nice to know we could have. Pool is open til midnight and they are very child friendly. Will definitely be coming back next time we travel to Des Moines.
Stayed 2 nights in Apr 2025

4/10 Poor

samantha

The fridge does not work in room 101 - kids from a baseball team were running through the hallways at 1 in the morning
Stayed 1 night in Apr 2025

6/10 Okay

Elizabeth

Liked: Staff & service, room comfort

Good, almost great but not quite there

Hotel staff was amazing. Our room was nice. Lots of dings and scratches all around that made me nervous if theyd charge us for it even though it was there prior to us. They didn't have trash can liners that i thought was odd. Found a dog chew toy up agaisnt the bed frame on the floor but everything else was super clean! The bed and pillows were perfect.
Stayed 1 night in Apr 2025

10/10 Excellent

Htoo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Apr 2025

2/10 Terrible

Nubia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bed bugs in the room.

Hotel room 220 had bed bugs. We have bites all over body. Management was made aware. They said they would return my stay payment but only gave me a discount for the inconvenience. Wich did not even cover for the precautions we had to take in order to not expose our home to bed bugs. Terrible experience, painful and uncomfortable.
Stayed 2 nights in Apr 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop for one night on the road back home. Attached restaurant (Bennigan’s) was very convenient, good food & good service
Stayed 1 night in Apr 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

4/10 Poor

Christopher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I arrived late at the property, and check in was easy. One pro for this property was the lobby was nice, and the staff that I encountered were very friendly and helpful. With that being said, the elevators were creepy, my room had a mustiness to it, the room was boiling hot when I arrived, there’s no vent in the bathroom so the steam is trapped and becomes condensation that then floods the floor and makes it slippery. Also, the bathrooms are just tiny in general. I am a 5’11 larger than average man. Not super fat, but not skinny by any means. To paint the picture, I’ve got a belly, but my legs could easily crush a watermelon. Anyway, when I was sitting on the toilet my left thigh touched the sink stand(not cabinet it’s a stand) and my right calf touched the tub while my feet were only spread a couple inches apart. I get that I’m a bit bigger than some people, but this is the US, and it’s the Midwest. This is a country full of plus sized people so the toilet should have more that 4 inches of space on either side of it. Over all, I wouldn’t stay here again unless they added vents to the bathrooms, fixed their bathroom/toilet situation in general, and got less creepy elevators. The lobby is all fancy and inviting but the rest of the hotel screams “GET OUT”.
Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location with great dog walking neighborhoods close by. Super friendly front desk staff and quality bedding with generous sized rooms
Stayed 1 night in Apr 2025

10/10 Excellent

Macey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Bienfaiteur

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 1 night in Apr 2025

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Michelle

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Don’t count on the airport shuttle. I called before our flight into Des Moines, and was told they “couldn’t find” the driver. That they would call me back. They never called me. When our plane landed I called the hotel 3 times and no one picked up. It was 8:30 pm. We took a Lyft.
Stayed 1 night in Apr 2025

10/10 Excellent

Todd

Business traveler
Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 1 night in Dec 2024

10/10 Excellent

Justina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

It was an excellent stay and restaurant attached was great
Stayed 1 night in Mar 2025

2/10 Terrible

Medea

Traveled with family and small children
I did not check in because the pool was closed. We reserved the poolside room for a birthday swim party.
Stayed 1 night in Mar 2025