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Quality Inn & Suites Des Moines - Merle Hay Road

2.5 star property

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Photo gallery for Quality Inn & Suites Des Moines - Merle Hay Road

Lobby
Indoor pool, sun loungers
Lobby
Desk, iron/ironing board, rollaway beds, free WiFi
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Housekeeping
  • Laundry
  • 24/7 front desk
$69
includes taxes & fees
Sep 17 - Sep 18

Explore the area

View in a map
4995 Merle Hay Rd, Des Moines, IA, 50322
  • Merle Hay Mall
    ‪3 min drive‬
  • Drake University
    ‪8 min drive‬
  • Casey's Center
    ‪13 min drive‬
  • Des Moines, IA (DSM-Des Moines Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(41 reviews)
  • 324 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(36 reviews)
  • 324 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 Queen Bed, Non Smoking

7.2 out of 10
Good
(9 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

9.2 out of 10
Wonderful
(10 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Quality Inn & Suites Des Moines - Merle Hay Road

Hotel in Lovington
An indoor pool, a 24-hour business center, and coffee/tea in a common area are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk.
Quality Inn & Suites Des Moines - Merle Hay Road offers 116 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.
A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast. This business-friendly hotel also offers an indoor pool, coffee/tea in a common area, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

Quality Inn & Suites Des Moines - Merle Hay Road has designated areas for smoking.

Guests are offered a complimentary continental breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 250.00 per stay
  • Cleaning fee: USD 2 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Quality Des Moines
Quality Inn Des Moines
Quality Inn Suites
Quality Inn Suites Des Moines Merle Hay Road
Quality Inn & Suites Des Moines - Merle Hay Road Hotel
Quality Inn & Suites Des Moines - Merle Hay Road Des Moines

Quality Inn & Suites Des Moines - Merle Hay Road Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 345 out of 1015 reviews
Rating 8 - Good. 328 out of 1015 reviews
Rating 6 - Okay. 169 out of 1015 reviews
Rating 4 - Poor. 74 out of 1015 reviews
Rating 2 - Terrible. 99 out of 1015 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

ANNETTE

Liked: Cleanliness
Toilet wouldn't flush the first night. I waited half the next day for it to be fixed after I asked to be put in another room. The sink wouldn't drain on the 2nd day. There were homeless people outside the property.
Stayed 3 nights in Jun 2025

4/10 Poor

Traci

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room smelled hortible
Stayed 2 nights in Jun 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Staff & service

Do not recommend

I arrived late and had to ring the bell multiple times because they were busy watching something that could be heard from the check in desk. They seemed inconvenienced to have to help me. In the morning while my daughter and I were still sleeping, housekeeping just let themselves in around 745 and I had to tell them to get out. Breakfast was good.
Stayed 1 night in Jun 2025

10/10 Excellent

Tammer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WAS A NICE RELAXING STAY
Stayed 1 night in Jun 2025

10/10 Excellent

Jessie

Stayed 1 night in May 2025

10/10 Excellent

Stephanie

Stayed 2 nights in Jun 2025

8/10 Good

Alena

Traveled with group
Liked: Cleanliness, staff & service, amenities
Very strange layout with slanted/sloping hallways. Rooms were muggy and there was no exhaust fan in the bathroom.
Stayed 2 nights in Jun 2025

2/10 Terrible

Jeffery

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stains on bed, sheets, and curtains. Strong smell of marijuana. Missing fire alarm and carbon monoxide detector. Mice in the room. Mold in bathroom. Breakfast was under cooked and inedible. This is the worst hotel stay of my life.
Stayed 2 nights in Jun 2025

10/10 Excellent

Demica

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and the staff were amazing
Stayed 2 nights in Jun 2025

2/10 Terrible

Leslie

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Not clean!

Curtain was torn and tied back together. Bed was lumpy and uncomfortable. Dirt behind bathroom door and hand prints all over the back of the bathroom door. Dusty cobwebs in the corners if the room.
Stayed 1 night in Jun 2025

8/10 Good

William

Traveled with family and small children
Liked: Cleanliness
The smell in lobby and hallways. Strong Indian Cusine is not a pleasant smell to most people. Thankfully the room didn't smell and was very near an outside exit
Stayed 2 nights in Jun 2025

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were clean, beds were comfortable, was happy breakfast was included
Stayed 2 nights in Jun 2025

8/10 Good

Brenda

Liked: Staff & service
The bathroom needed work
Stayed 1 night in Jun 2025

10/10 Excellent

Forkpah

Stayed 3 nights in May 2025

2/10 Terrible

Bryan

Stayed 2 nights in Jun 2025

8/10 Good

Dan

Liked: Cleanliness, staff & service, room comfort
This is a budget hotel, there's no getting around that. It's a bit worn, but clean as a whistle, and with a really good staff. and it couldn't be a better rate, or a more convenient location for me (right off the internet). The morning breakfast was OK - a bit more fruit would be nice.
Stayed 1 night in Jun 2025

10/10 Excellent

Ferdinand

Stayed 1 night in Feb 2025

10/10 Excellent

Ferdinand

N A
Stayed 1 night in May 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort

Never again

We got there too late for the pool andnit opened too late for us to take kids. Plus, there was a bad vibe and smell to the place. Never agajn
Stayed 1 night in Jun 2025

4/10 Poor

Amy

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Easy check in. Room was clean Bathroom was old. Toilet didn’t flush well and sink was clogged. Floor was dirty Good for one night
Stayed 1 night in Jun 2025

10/10 Excellent

Junior B

Liked: Cleanliness, amenities, property conditions & facilities
The property was clean and in good condition,
Stayed 1 night in May 2025

8/10 Good

Michael

Stayed 1 night in Jun 2025

2/10 Terrible

Sandy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

RITESH

Traveled with family
No hir dryer working Asked blanket never received
Stayed 1 night in Jun 2025

8/10 Good

DEBRA

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is easily accessible from major highways. The staff was very welcoming. Close to restaurants, gas stations, and a liquor store. The property is very clean. The pool is great. (sorry, no hot tub)
Stayed 1 night in Jun 2025