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Quality Inn & Suites Des Moines - Merle Hay Road

2.5 star property

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Photo gallery for Quality Inn & Suites Des Moines - Merle Hay Road

Welcome to the Quality Inn & Suites lobby, featuring a spacious reception area with a granite countertop and comfortable seating.
Relax by the pool with a clear view of the water's edge, surrounded by comfortable seating and umbrellas.
Relax in a spacious room with a large bed, two bedside tables, a desk, and a window with green curtains.
Step into the grand lobby with a central staircase, seating area, and reception desk.
Step into the grand lobby, featuring a majestic staircase and comfortable seating area with a sofa and armchairs.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Housekeeping
  • Laundry
  • 24/7 front desk

Explore the area

Map
4995 Merle Hay Rd, Des Moines, IA, 50322
  • Merle Hay Mall
    ‪3 min drive‬
  • Drake University
    ‪8 min drive‬
  • Wells Fargo Arena
    ‪13 min drive‬
  • Des Moines, IA (DSM-Des Moines Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(30 reviews)
  • 324 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(29 reviews)
  • 324 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 Queen Bed, Non Smoking

7.0 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

9.4 out of 10
Exceptional
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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The price is $72 total
includes taxes & fees
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About this property

Quality Inn & Suites Des Moines - Merle Hay Road

Hotel in Lovington
An indoor pool, a 24-hour business center, and coffee/tea in a common area are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk.
Quality Inn & Suites Des Moines - Merle Hay Road offers 116 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.
A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast. This business-friendly hotel also offers an indoor pool, coffee/tea in a common area, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

Quality Inn & Suites Des Moines - Merle Hay Road has designated areas for smoking.

Guests are offered a complimentary continental breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 250.00 per stay
  • Cleaning fee: USD 2 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Quality Des Moines
Quality Inn Des Moines
Quality Inn Suites
Quality Inn Suites Des Moines Merle Hay Road
Quality Inn & Suites Des Moines - Merle Hay Road Hotel
Quality Inn & Suites Des Moines - Merle Hay Road Des Moines

Quality Inn & Suites Des Moines - Merle Hay Road Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 311 out of 948 reviews
Rating 8 - Good. 303 out of 948 reviews
Rating 6 - Okay. 162 out of 948 reviews
Rating 4 - Poor. 78 out of 948 reviews
Rating 2 - Terrible. 94 out of 948 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the price: heated pool, good tv channel options, free breakfast! Across the street in a more expensive hotel my friends had to pay $30 for their breakfast…
Stayed 1 night in Apr 2025

4/10 Poor

Lucas

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service

Trashy Hotel

The hotel was clearly run by 3rd world management. There were alcohol cans in the window sills both days we were there, towels in the hall that the staff ignored, overflowing garbage cans and genetal trash in walkways. I will not stay there again.
Stayed 1 night in Apr 2025

8/10 Good

Brian, Gerlaw

Liked: Cleanliness, amenities, property conditions & facilities
Well, first thing I noticed was..1.the entry door to my floor had a key card lock that didn’t function, so the door closer didn’t close as designed. It leaves the entry unsecured, and anyone could wander into the hallways.. 2. I saw a cockroach scurrying around my room until I dispatched it.. 3. It was a Smoking Room, Yet NO Ashtray, I’m glad I brought my own.. 4. Other than the aforementioned issues, I had a nice quiet stay, might stay there again.
Stayed 2 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had to change rooms 4 times because the plumbing was so bad and wasn’t even offered a discount or free room
Stayed 4 nights in Mar 2025

6/10 Okay

Joel

Traveled with family
Disliked: Amenities
The property itself looks very nice other then the shopping cart that was outside by the entry way for the two days we were there. Our first room had water under the tub surround because they didn't caulk around the new tub surround. It was so bad it felt like you were standing on a water bed. We were moved to another room and although much better still had water underneath and the Heat / Air unit did not work all that great either. It looks like the hotel tried to make some updates but the installation part of some items was done cheaply.
Stayed 2 nights in Apr 2025

2/10 Terrible

Matt

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good very happy
Stayed 1 night in Apr 2025

10/10 Excellent

Natalie

Stayed 2 nights in Mar 2025

2/10 Terrible

Jovita

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night out of our reserved 4 night stay because we came to realize we had a rodent occupant in the room with us! The pool room was disgusting and clearly completely overlooked as all the walls were covered in green mildew. Not to mention the infestation of ants in multiple parts of the pool room. The level of cleanliness was questionable at best, but it’s safe to assume little to nothing is cleaned. Let me give you an example, we checked in at 3 PM on the first day, and I noticed a cup of coffee sitting abandoned. Then on the second day we checked out because of the mouse. When checking out of the hotel the receptionist asked if we wanted to stay downstairs as if that would make a difference with there being a rodent problem and I immediately declined as the whole experience left a bad taste in my mouth. I can say this is one hotel I’ll never return to. Why get into the hospitality business if you can’t keep up with basic cleanliness it’s a rip off for the guests who get conned into this place with old pictures of the interior and exterior!
Stayed 4 nights in Mar 2025

8/10 Good

james

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

Mlumbulwa

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanest
Stayed 3 nights in Mar 2025

10/10 Excellent

Charlie

Stayed 2 nights in Mar 2025

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly and helpful. Room was very clean and beds comfortable. Will definitely stay again!
Stayed 1 night in Mar 2025

2/10 Terrible

Melissa

Stayed 2 nights in Mar 2025

10/10 Excellent

Briana

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
It was decent
Stayed 2 nights in Mar 2025

10/10 Excellent

Robert

Stayed 1 night in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Smooth

Friendly clean
Stayed 2 nights in Mar 2025

10/10 Excellent

Shaina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here over a month now and i love the hotel and the staff are super nice!
Stayed 1 night in Mar 2025

4/10 Poor

Robert

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The place was very dirty. Pillow cases were not clean old pieces of clothing from previous people were left in bed. Will not stay there again.
Stayed 2 nights in Mar 2025

2/10 Terrible

Shyaire

Traveled with family
Disliked: Cleanliness, staff & service
Was first given a room someone else was checked into already. 2nd room, the tub was full of water. Front desk said they didn’t know why and to just try lifting the plug to let it drain. No one came to the room nor did anyone follow up.
Stayed 2 nights in Mar 2025

10/10 Excellent

Natalie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly atmosphere staff is very helpful also
Stayed 3 nights in Mar 2025

8/10 Good

Steve

Traveled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Vacuum the room!

Stayed 1 night in Mar 2025