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Quality Inn & Suites Des Moines - Merle Hay Road

2.5 star property

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Photo gallery for Quality Inn & Suites Des Moines - Merle Hay Road

Lobby
Desk, iron/ironing board, rollaway beds, free WiFi
Lobby
Lobby
Indoor pool, sun loungers

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Housekeeping
  • Laundry
  • 24/7 front desk
$65
includes taxes & fees
Oct 30 - Oct 31

Explore the area

View in a map
4995 Merle Hay Rd, Des Moines, IA, 50322
  • Place, Merle Hay Mall
    ‪3 min drive‬
  • Place, Drake University
    ‪8 min drive‬
  • Place, Casey's Center
    ‪13 min drive‬
  • Airport, Des Moines, IA (DSM-Des Moines Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(37 reviews)
  • 324 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(41 reviews)
  • 324 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(12 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

9.4 out of 10
Exceptional
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Quality Inn & Suites Des Moines - Merle Hay Road

Hotel in Lovington
An indoor pool, a 24-hour business center, and coffee/tea in a common area are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk.
Quality Inn & Suites Des Moines - Merle Hay Road offers 116 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.
A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast. This business-friendly hotel also offers an indoor pool, coffee/tea in a common area, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

Quality Inn & Suites Des Moines - Merle Hay Road has designated areas for smoking.

Guests are offered a complimentary continental breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Quality Des Moines
Quality Inn Des Moines
Quality Inn Suites
Quality Inn Suites Des Moines Merle Hay Road
Quality Inn & Suites Des Moines - Merle Hay Road Hotel
Quality Inn & Suites Des Moines - Merle Hay Road Des Moines

Reviews

Quality Inn & Suites Des Moines - Merle Hay Road Reviews

7.6

Good

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 353 out of 1004 reviews
Rating 8 - Good. 315 out of 1004 reviews
Rating 6 - Okay. 160 out of 1004 reviews
Rating 4 - Poor. 75 out of 1004 reviews
Rating 2 - Terrible. 101 out of 1004 reviews

Reviews

10/10 Excellent

Causetta Michelle

Stayed 1 night in Jun 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Smooth Check-In, Amazing A/C

Check in was fast and smooth. We stayed two nights. The room was clean. We were hot from the steamy weather outside but the A/C cooled the room so well that we had to turn it off. Breakfast was a nice (biscuits and gravy).
Stayed 2 nights in Jul 2025

6/10 Okay

Blanca, kansas

Disliked: Amenities, property conditions & facilities
The room had a stale smell The appearance of the establishment is worn down broken down. I ended up leaving extra early there was a lot of noise banging loud noises really didn’t feel safe
Stayed 1 night in Jun 2025

10/10 Excellent

Moise

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2025

10/10 Excellent

Kimberly

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Jeff

Liked: Cleanliness
Stayed 2 nights in Jun 2025

8/10 Good

Kimberly

Stayed 2 nights in Jun 2025

6/10 Okay

Andrew

Business traveler, Traveled with family
Liked: Amenities, property conditions & facilities
Food was good and staff was friendly.
Stayed 2 nights in Jun 2025

2/10 Terrible

Gail

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was covered in ants and the staff did nothing to accommodate..
Stayed 2 nights in Jun 2025

4/10 Poor

Braedan

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Staff was nice, the rooms were alright. Everything seemed dirty and gross and there is no fan in the bathroom and the chair in my room was all full of food crumbs/pieces which clearly means it wasn’t even cleaned well.
Stayed 1 night in Jun 2025

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Great

We had a few complications but they set everything right. Great people. Will definitely stay again.
Stayed 2 nights in Jun 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Sandy

Stayed 1 night in Jun 2025

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

CHS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2025

2/10 Terrible

Brian

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upon arrival, I waited 5 minutes for anyone to appear. I even called the front desk number and it rolled to voicemail. Once in my room, I found it musty and smelled of smoke. I went back to the front desk and advised the front desk them about this, concerned that I would be billed for smoking when I left for dinner. Their solution was to put a device in the room that vented a scent for 2 hours until I returned. When I arrived, the smell in my room was overwhelming. My eyes watered and my throat burned. I had to prop open my door and windows in 95 degree temps to try to even endure being in the room. All my clothes and luggage still smell so bad after my trip, I have to keep them outside until the smell fades. Adding insult to injury, there were signs that no food was allowed in the rooms. I did not see this rule at any time during booking. I was told by other guests that the a/c had malfunctioned in the inside pool making it unbearable to use. Should I mention the fire alarm at 3A? No guidance from staff to evacuate or acknowledge it was a false alarm. This place needs 1) maintenance 2) leadership 3) cleaning 4) updated website with their guest rules. I'm done with this brand. I'll sleep in my car first.
Stayed 1 night in Jun 2025

10/10 Excellent

Logan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Emilio

Liked: Cleanliness, staff & service, room comfort
The hotel was good.
Stayed 3 nights in Jun 2025

6/10 Okay

Kayla

Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Stayed 2 nights in Jun 2025

4/10 Poor

Rhonda, Rockford

Business traveler, Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Don’t walk in the bedroom in white socks. They will be nasty. Don’t ask for the room to be left alone. Things will go missing. Don’t ask for a receipt. It can’t be done. Breakfast was great!
Stayed 2 nights in Jun 2025

8/10 Good

rachel a

Liked: Cleanliness, staff & service
Very dated but beds were comfortable. Within close proximity of lots of food options with DoorDash as well.
Stayed 1 night in Jun 2025

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

4/10 Poor

Heather

Traveled with family
Disliked: Staff & service, room comfort

No bedding??

We showed up late at night with 6 people. We got a room with 2 queens and a pullout couch. No bedding was offered to us upon check in. When I went back to get bedding, I was given one sheet and 6 pillowcases and was told she couldn’t give me any blankets. The employee said she didn’t have access to the laundry room and her coworker would be there to help in 5-10 minutes. I waited 25, then tried to call the front desk. The phone wouldn’t ring through so I had to walk down there again. It was nearly midnight and had been 45 minutes since we checked in. I told her we wanted to go to sleep and wanted a blanket. She finally thought to order me a sheet and blanket from an unoccupied room. When I asked for a discount on my room they were unhelpful and said they couldn’t adjust the price because it was booked through hotels.com
Stayed 1 night in Jun 2025

4/10 Poor

Carter

Disliked: Cleanliness, property conditions & facilities, room comfort

Cigarette burn in my comforter.

Photos are extremely misleading. I only stayed because I couldn’t get my money back. Avoid it.
Stayed 2 nights in Jun 2025