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Quality Inn & Suites Des Moines - Merle Hay Road

2.5 star property

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Photo gallery for Quality Inn & Suites Des Moines - Merle Hay Road

Lobby
Lobby
Lobby
Indoor pool, sun loungers
Desk, iron/ironing board, rollaway beds, free WiFi

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Housekeeping
  • Laundry
  • 24/7 front desk
$78
includes taxes & fees
Aug 26 - Aug 27

Explore the area

View in a map
4995 Merle Hay Rd, Des Moines, IA, 50322
  • Merle Hay Mall
    ‪3 min drive‬
  • Drake University
    ‪8 min drive‬
  • Casey's Center
    ‪13 min drive‬
  • Des Moines, IA (DSM-Des Moines Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

7.6 out of 10
Good
(40 reviews)
  • 324 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(33 reviews)
  • 324 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 Queen Bed, Non Smoking

7.2 out of 10
Good
(9 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

9.2 out of 10
Wonderful
(10 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Quality Inn & Suites Des Moines - Merle Hay Road

Hotel in Lovington
An indoor pool, a 24-hour business center, and coffee/tea in a common area are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk.
Quality Inn & Suites Des Moines - Merle Hay Road offers 116 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.
A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast. This business-friendly hotel also offers an indoor pool, coffee/tea in a common area, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

Quality Inn & Suites Des Moines - Merle Hay Road has designated areas for smoking.

Guests are offered a complimentary continental breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 250.00 per stay
  • Cleaning fee: USD 2 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Quality Des Moines
Quality Inn Des Moines
Quality Inn Suites
Quality Inn Suites Des Moines Merle Hay Road
Quality Inn & Suites Des Moines - Merle Hay Road Hotel
Quality Inn & Suites Des Moines - Merle Hay Road Des Moines

Quality Inn & Suites Des Moines - Merle Hay Road Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 332 out of 1000 reviews
Rating 8 - Good. 323 out of 1000 reviews
Rating 6 - Okay. 168 out of 1000 reviews
Rating 4 - Poor. 79 out of 1000 reviews
Rating 2 - Terrible. 98 out of 1000 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Daniel

Stayed 3 nights in May 2025

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

2/10 Terrible

Frederick

Traveled with family
Staff could not find our reservations with itinerary# and shrugged shoulders, unwilling to get us into another room while we had to consistently stay in contact with our more than helpful hotels.com agent to rectify...all the while, the agent could not even get the Quality Inn employee to collaborate on a solution, because their phone system has been non existent, without any hope when it would be accessable. It never was. Our room had not been cleaned and ready with clean towels and we were told there would be no towel or laundry service until morning and that it was out of their hands. When asking for late checkout on morning we were scheduled to depart, we were told we were given an additional day (Thinking surely, this was a kindess offered to appease the poor stay thus far) and choose to get the additional rest...to then be
Stayed 1 night in May 2025

10/10 Excellent

Willie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was comfortable enough to get a goodnight sleep,and the room location with parking was very convenient
Stayed 1 night in May 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Meme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. Was nice and quiet checking in and checking out was simple and easy
Stayed 1 night in May 2025

8/10 Good

MICHAEL

Stayed 2 nights in May 2025

10/10 Excellent

Tashia

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and nice
Stayed 1 night in May 2025

4/10 Poor

Nancy

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Cora

Stayed 2 nights in May 2025

4/10 Poor

Brett

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Not the best hotel stay.

Right when you walked into a door to get in. The door was broke, so anyone could just walk in. Immediately an overwhelming smell of weed. The pool had no towels, and when asked for more towels the lady brought 3 towels and there was a total almost 10 people in the pool area. Pool smelled like mildew. Just not a great stay.
Stayed 2 nights in May 2025

8/10 Good

David, Perth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A one night stop on the roadtrip so just looking for a comfortable bed and they had this. Room was large and clean. Lots of restaurants nearby, close to interstate.
Stayed 1 night in May 2025

2/10 Terrible

Richard

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Poor Quality Inn

Stayed 1 night in May 2025

8/10 Good

Edvin

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Mar 2025

2/10 Terrible

Nikkie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So gross. Smelt really bad. Moves to a different room and then that shower didn’t work.
Stayed 2 nights in Apr 2025

8/10 Good

Curtis

Traveled with family
Liked: Cleanliness, staff & service
It needs a general upgrade to meet todays standards.
Stayed 3 nights in May 2025

6/10 Okay

Sean

Traveled with family
It was a fine budget friendly hotel. It’s about what you’d expect.
Stayed 1 night in May 2025

6/10 Okay

Verified traveler

Toilet seat was loose and we almost fell off. I did fix it. I did not charge them. The breakfast left a lot to be desired. Other than that, we got a good nights rest.
Stayed 1 night in May 2025

10/10 Excellent

Carmen

Stayed 3 nights in Apr 2025

8/10 Good

Nadia

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Pierre-Damien

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Close to a major -
Stayed 1 night in May 2025

10/10 Excellent

Claudette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice the room was clean and fully stocked with towels and toilet tissue. Breakfast was fresh. Very accommodating for me by giving me a room close to exit door because I am handicapped. I will definitely recommend. 10 out of 10
Stayed 2 nights in May 2025

2/10 Terrible

Frank

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rundown, cigarette burns on the sheets in a non-smoking room. Dirt and smoke marks on the ceiling, mold in the chair, and food residue from being thrown on the door. Left after being there for an hour and a half. Outside doors do not lock. The only acceptable thing was the check-in area.
Stayed 1 night in May 2025

8/10 Good

Horacio, Iowa City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fine, except for the furniture which looked a little bit outdated. Also, pillows were not as nice as in many other places, but they were all comfortable. Overall, good place for the money. Breakfast was limited but good enough.
Stayed 1 night in Apr 2025

10/10 Excellent

Terri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025