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Ramada Tropics Resort & Conf Center by Wyndham Des Moines

3.0 star property

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Photo gallery for Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Indoor pool
Lobby
Bar (on property)
Suite, 2 Queen Beds, Non Smoking, Pool View | Desk, soundproofing, iron/ironing board, free cribs/infant beds
Desk, soundproofing, iron/ironing board, free cribs/infant beds

Reviews

5.8 out of 10

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • Pet friendly
  • Pool
  • Breakfast included

Explore the area

Map
5000 Merle Hay Rd, Urbandale, IA, 50322
  • Merle Hay Mall
    ‪3 min drive‬
  • Drake University
    ‪8 min drive‬
  • Wells Fargo Arena
    ‪12 min drive‬
  • Des Moines, IA (DSM-Des Moines Intl.)
    ‪30 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Non Smoking

  • 204 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

Room amenity

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

  • 204 sq ft
  • Sleeps 5
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Non Smoking

  • 204 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Room, 2 Queen Beds, Non Smoking

  • 204 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 King Bed, Non Smoking, Poolside

  • 204 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Non Smoking

  • 193 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Non Smoking, Poolside

  • 204 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed) | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

  • 226 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

Room amenity

Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

  • 204 sq ft
  • Sleeps 5
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Pool View

Suite, 2 Queen Beds, Non Smoking, Pool View | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds, Non Smoking, Pool View

  • 204 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Poolside

Suite, 1 King Bed, Non Smoking, Poolside | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Non Smoking, Poolside

  • 247 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 King Bed, Non Smoking

  • 301 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Suite, 1 King Bed, Non Smoking

  • 204 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

  • 204 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Urbandale hotel with restaurant
A water park, an indoor pool, and a restaurant are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
Ramada Tropics Resort & Conf Center by Wyndham Des Moines offers 166 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers and complimentary toiletries.

This Urbandale hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a water park and a fitness center.
In addition to a water park, Ramada Tropics Resort & Conf Center by Wyndham Des Moines features a waterslide and an indoor pool. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and meeting rooms. Event facilities measuring 10000 square feet (929 square meters) include a conference center. This family-friendly hotel also offers a children's pool, a fitness center, and a vending machine. Onsite self parking is complimentary.

Ramada Tropics Resort & Conf Center by Wyndham Des Moines is a smoke-free property.

A complimentary continental breakfast is served on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Castaways Grill - Onsite restaurant.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Castaways Grill

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Indoor pool
  • TV in common areas
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Water park
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (10,000 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 30 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Ramada Tropics
Ramada Tropics Des Moines
Ramada Tropics Resort
Ramada Tropics Resort Des Moines
Tropics Resort
Des Moines Ramada
Ramada Des Moines
Ramada Hotel Des Moines
Ramada Tropics Hotel Des Moines
Ramada Tropics Resort / Conference Center Des Moines Iowa
Ramada Tropics Resort Moines Urbandale
Ramada Tropics Resort Moines
Ramada Tropics Moines Urbandale
Ramada Tropics Moines
Ramada Tropics Resort & Conf Center by Wyndham Des Moines Hotel

Ramada Tropics Resort & Conf Center by Wyndham Des Moines Reviews

Reviews

5.8
Rating 10 - Excellent. 83 out of 420 reviews
Rating 8 - Good. 67 out of 420 reviews
Rating 6 - Okay. 84 out of 420 reviews
Rating 4 - Poor. 72 out of 420 reviews
Rating 2 - Terrible. 114 out of 420 reviews

5.8/10

Cleanliness

6.2/10

Staff & service

6.2/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Lacey

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I booked a poolside suite on Wednesday for a Saturday night stay. Got a call on Saturday 10 minutes before check-in time saying that Expedia overbooked the hotel, and they don't have any suites left. They tell me I can have a room in another hotel down the road, or a regular room. I have one child who wants to go to bed early and another who wants to stay up late. This is why I booked a suite. This is why I book rooms online ahead of time: so I know I have what I want when I get there. They ended up giving me one regular room with an adjoining room for no extra charge, which worked out fine for us. The staff who helped me was great. The pools weren't great. Water was cold and the hot tub was barely warm. Kiddie pool was closed and there weren't any pool towels put out for the last hour the pool was open. So when the pool closed, everyone just had to walk to their rooms cold and sopping wet. The rooms are very run down, lots of stains, and in need of repairs. My daughter got stuck in the bathroom because the door latch was broken. We could barely slide the other bathroom door closed.
Stayed 1 night in Feb 2025

4/10 Poor

Amanda

Traveled with family
Disliked: Cleanliness
There was a constant smell of weed in the hallway that was unbearable and made the rooms stink as well. Kids were running up and down the halls and trying to start fights
Stayed 1 night in Feb 2025

10/10 Excellent

Aniah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I ran into a minor issue as there was a mix up about extending my stay, Brandon helped me so much, resolved my issue in a matter of seconds with so much reassurance! I appreciate his understanding as he trained his staff to do the same!
Stayed 1 night in Feb 2025

2/10 Terrible

Chayla

Poor
Stayed 1 night in Feb 2025

4/10 Poor

Stephanie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Pretty Sketchy

The room smelled of back up sewer. There was so much dust on the lightbulbs that it smelled "hot" when you turned on the lamp. Something was leaking in the wall that had a puddle of water outside our door. For some reason our key cards didn't work the second day, so we had to go back up to the front desk (there were 5 families in line) The staff was very kind and helpful. The pool for the kiddos made all the badness worth it.
Stayed 2 nights in Feb 2025

10/10 Excellent

Donara

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Rikki

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Too many unaccompanied kids.

Stayed to take my daughter to the pool. They shut down slides early because of nasty little parentless kids puking or something.
Stayed 1 night in Jan 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Lori

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When checking in foundnout waterpark was not open but the pool and hot tub was available. Got to our room and bathroom was flooded. They moved us to another room with a broken toliet. We requested two different times for the toliet to be fixed or moved to another room. There was flooding in another area and then hot tub didnt work. Definitely needs some work done to building and hard to find anyone who worked there.
Stayed 1 night in Jan 2025

4/10 Poor

Cheyenne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

2/10 Terrible

Kristen

Stayed 2 nights in Jan 2025

2/10 Terrible

Irena

Stayed 1 night in Jan 2025

2/10 Terrible

Nakeisha

Stayed 1 night in Jan 2025

2/10 Terrible

Ashley

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was at 4, due to the number of people waiting it was after 5 before we were checked in. Our room had no internet, the tv was stuck on LMN and the remote wouldn’t work, one bed had no blankets, neither bed had bedskirts and looked as though they were broken.
Stayed 1 night in Jan 2025

2/10 Terrible

Geri

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Completely understaffed and poorly managed- the pool water broke us all out in hives. There were so many people trying to get in and the little ones were unsafe! Terrible, dirty and disgusting! We tried talking with staff several times, but we’re left with cold shoulders and complaints that they are over worked and have no time to deal with us. Trash EVERYWHERE because no one was emptying it out, unbelievable for the cost! So very disappointed
Stayed 1 night in Jan 2025

10/10 Excellent

Dajhaun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I surprised my girlfriend and step daughter n the check in was seamless n efficient that experience led to a fun night ill definitely b coming bk
Stayed 1 night in Jan 2025

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Samantha

Stayed 1 night in Jan 2025

2/10 Terrible

Carrie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I booked a suite poolside for my family, upon arrival they had booked it for someone else so I had to get different suite that wasn't poolside and did not get refunded for the cost difference then the next morning I observed a rather good size bedbug crawling across my shirt. Staff admitted to me that they knew it was a problem. I still have not gotten my refund they promised they would approve through Expedia.
Stayed 1 night in Jan 2025

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Jim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Nice Stay

Last minute, quick overnight trip for business. Great rate, very nice clean place. Comfortable room, easy in and out check in. A place I would definitely revisit.
Stayed 1 night in Jan 2025

2/10 Terrible

Lisa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Save ur money! Waterpark not work it!

Stayed 1 night in Jan 2025

2/10 Terrible

Kristi

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

It started that we were supposed tobhave a 2 queen room. Got a king and pull-out. Bathroom door didnt shut. Back door was broke. Found dirty ubderwear under bed. And was told there was a buffet breakfast and the only thing out for breaksfast was premade muffins orange and apples and cereal. It was joke
Stayed 2 nights in Jan 2025