8/10 Good
Chantel
Traveled with family and small children, Traveled with family
Mar 10, 2025
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I stayed at this hotel twice. This review is referencing the second stay. Upon arrival I was asked if
I wanted to stay on the 2nd or 3rd floor. I had booked a regular room, but was given a suite. It was a large, lovely room with a nice view of a small wooded area behind the hotel. They also gave me my drink chips that come with booking through Expedia. You can use them at the bar, or if you don't drink you can use them on their pantry drinks. The pool area here is amazing. It's an indoor/outdoor pool that was open to the outside despite the cold weather. The hot tub was great as well. Their breakfast is delicious. A full, continental breakfast with lots of choices. We did have one pretty decent issue though. We noticed that one of the mattresses in the room was upside-down. We called down to the front desk to ask for assistance flipping it since the underside was very hard. The front desk didn't answer while trying a couple times, then when they did they left us on hold. Two men did come up to help eventually. Upon flipping it we noticed a large stain and asked what could be done about it. One of the men became very angry and spoke wildly inappropriate to us. I had to ask him why he was mad. That made him more upset and he stormed off. The other man explained their staffing issues and the long day and asked how to make it right. We got it figured out. Honestly, even after that I would still stay there again cause it's a lovely hotel overall.
Chantel
Stayed 2 nights in Mar 2025