2/10 Terrible
Tonya
Traveled with family
Mar 15, 2025
Disliked: Amenities, property conditions & facilities
I would never stay here again. This place was not handicapped, accessible at all. When I found out that there was no elevator I made a point to call to request a ground floor Room when I arrived. I was told I was on the second floor I need tremendous amount of help getting up and down steps. When I tell the clerk that I requested the ground floor she told me, oh, we can't.
Guarantee that then she proceeded to look in. The computer it saw that I called and notes were put in the computer about the request. Then turned to me and said, would you like a refund now? I just got off a flight. I'm not from here. I have luggage the difficulty. It would have taken to try to find a new place. Knowing that the refund would not take place for at least 5 days, it was insulting and embarrassing. There's not even a ramp to use to walk up to the ro, if I had a wheelchair, I would have been really displaced. My vacation was ruined because up-and-down the steps were too difficult so I could only go out once a day.
I can't believe in 2025. There was no handicap accessibility. This is illegal and discriminatory for you to have a facility and not be able to accommodate the disabled.
The equipment was on the furniture was old. The sheets you can tell have been worn with stains. There were areas of rust throughout the condo. This was not pleasing at all part of the cabinet. With turn off the vents had rust on them. The least that could have been done was give me the option to canc
Tonya
Stayed 3 nights in Mar 2025
