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MainStay Suites Detroit Farmington Hills

2.5 star property

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Photo gallery for MainStay Suites Detroit Farmington Hills

Welcome to our hotel lobby, featuring a reception desk, comfortable seating area, and large window with a potted plant.
Relax in a stylish space with a large flat-screen TV, comfortable sofa, and a cozy area rug.
Enjoy cooking in this well-equipped kitchen with a central island, sink, and microwave.
Kitchen features a refrigerator, microwave, and coffee maker, along with a dishwasher and ample cabinetry.
Relax in a cozy space with a neatly made bed, flat-screen TV, and desk area.

Reviews

7.0 out of 10
Good

Popular amenities

  • Kitchen
  • Pet friendly
  • Gym
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

Map
37555 Hills Tech Dr, Farmington Hills, MI, 48331
  • Twelve Oaks Mall
    ‪4 min drive‬
  • Suburban Collection Showplace
    ‪6 min drive‬
  • Henry Ford West Bloomfield Hospital
    ‪8 min drive‬
  • Detroit, MI (DTW-Detroit Metropolitan Wayne County)
    ‪31 min drive‬

Room options

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

  • 300 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Suite, 1 King Bed with Sofa bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Non Smoking (Upgrade)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower) | Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

  • 320 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

MainStay Suites Detroit Farmington Hills

Farmington Hills hotel with in-room kitchenettes
This hotel features a 24-hour fitness center, a business center, and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a computer station, and express check-out are onsite. Weekly housekeeping is available.
MainStay Suites Detroit Farmington Hills offers 123 accommodations with coffee/tea makers and hair dryers. Premium satellite television is provided. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations.

This Farmington Hills hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center.
A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a business center. This business-friendly hotel also offers a 24-hour fitness center, barbecue grills, and a vending machine. Complimentary uncovered self parking is available on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (weekly)

Business services

  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Built in 2000

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Paper towels
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10.00 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 50.00
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 75 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 10.00 per pet (varies based on length of stay) plus USD 50.00 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hawthorn Suites Farmington Hills
Hawthorn Suites Wyndham Detroit Farmington Hills
Hawthorn Suites Wyndham Detroit Hotel Farmington Hills
Hawthorn Suites Wyndham Detroit Farmington Hills Hotel
MainStay Suites Detroit Farmington Hills Hotel
Hawthorn Suites by Wyndham Detroit Farmington Hills
MainStay Suites Detroit Farmington Hills Farmington Hills
MainStay Suites Detroit Farmington Hills Hotel Farmington Hills

MainStay Suites Detroit Farmington Hills Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 239 out of 829 reviews
Rating 8 - Good. 252 out of 829 reviews
Rating 6 - Okay. 131 out of 829 reviews
Rating 4 - Poor. 90 out of 829 reviews
Rating 2 - Terrible. 117 out of 829 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

James

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were dirty snowed of dog urine TVs were outdated without remote controls. Beds didn’t have no pillows on them. Bathrooms were nasty. The only good thing was the African-American front desk. Staff who made me feel better after having all these unfortunate still haven’t got a refund have been calling for three days. Save your money save your time. Save your energy. Find another hotel.
Stayed 1 night in Apr 2025

2/10 Terrible

Kaylie

Disliked: Amenities
Horrible
Stayed 1 night in Apr 2025

6/10 Okay

Brandi

Business traveler

Not planning to revisit the location. Ever

Stayed for over three weeks, not sure why the hotel management changed my room last minute to a room with issues after my surgery. I still have a bad taste in my mouth from that experience that affected me so negatively. I am currently in recovery.
Stayed 1 night in Mar 2025

10/10 Excellent

Kayla

Stayed 1 night in Mar 2025

10/10 Excellent

Kayla

Stayed 1 night in Mar 2025

6/10 Okay

Debra

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

2/10 Terrible

Briauna

Stayed 1 night in Mar 2025

8/10 Good

Kiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really nice and personable. The room was clean and equipped with more than enough amenities. Good location for what I needed.
Stayed 2 nights in Mar 2025

2/10 Terrible

Andee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never Again

Elevator was out our entire stay and we were on the 4th floor. Bathtub had the slowest drain of any place we've ever stayed. Front desk never had new towels or sheets for us. We would have to bring ours down for them to wash and dry and then pick them back up. Front desk never had any of the items they advertise that they carry for customers convenience. The free wifi was horrible. I work remotely and had issues our entire stay with how slow the internet is. Just an all around horrible experience.
Stayed 15 nights in Feb 2025

10/10 Excellent

Vatrein

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

FLORENCE

Liked: Cleanliness, staff & service, property conditions & facilities
There was no remote control for the Tv in the room assigned to me
Stayed 1 night in Jan 2025

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not have an iron and ironing board
Stayed 1 night in Jan 2025

6/10 Okay

Janet

Traveled with family
Had to change sheets upon arrival, coffee pot did not work, heater was very noisy at night, bed was fair in comfort. But fir the price it was as expected.
Stayed 2 nights in Dec 2024

4/10 Poor

James

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities

Terrtible customer service.

I arrived at the location after midnight and a sign indicated I needed to call for the attendant. I used the phone in the lobby and dialed zero and the phone rang until it went to a busy signal. I continued calling 4 more times before the attendant showed up. Once the attendant did show up, I was assigned a handicap room but not with a roll in shower as I had requested. The attendant looked for a room with a roll in shower and provided me electronic keys to the room. The attendant indicated there were no towels in the room so he handed me a pile of them to take to the room. Once I arrived at the room the keys did not work and I had to go back to the lobby to get a new set. When I finally got into the room, I saw that there were no hangers for me to hang my clothes on or cups for me to drink any water or take any pills. I called the front desk and was told there were no hangers, they were getting a shipment the next day, but he would bring me some cups. The condition of the room was poor. The linens were thin and the carpet looked like it had not been vacuumed. While staying at the hotel I had an accident where I slipped coming out of the roll in shower and hit my head against the gripping bar. I called the front desk and asked if they would have housekeeping clean the bath room. I was told it was Christmas and there was no housekeeping and I would have to clean it myself. If I wanted any cleaning items, I would have go to the front desk to get them.
Stayed 4 nights in Dec 2024

10/10 Excellent

Madhav

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super location, nice apartment style hotel.
Stayed 12 nights in Nov 2024

6/10 Okay

Krystal

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It definitely provided what I needed.
Stayed 1 night in Nov 2024

8/10 Good

Sharon

Stayed 1 night in Oct 2024

2/10 Terrible

Holly

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were very friendly and dog lovers. But the 2 rooms I dealt with were filthy, toilet wasn’t flushing in 1 room had to move immediately. The previous guest had left clothing and food behind along with dirty dishes in the dishwasher. The furniture and decor were trashed and filthy. Not to mention the pot smokers in the building stinking up the place but also affecting my COPD! 4th floor is a little quieter but still the guests get outside at night and argue along with key fobs constantly being pushed! For a commercial property the city is a problem!
Stayed 14 nights in Oct 2024

2/10 Terrible

Mario

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was EXTREMELY DIRTY!!!!!!! I switched rooms to a more suitable one and that room was dirty as well. The toilet was broke and we had to go use the lobby bathroom. Half the channels didnt work on the tv. The phone in the room didnt work. There were dirty dishes with caked up gunk on them. There was mold in the room.
Stayed 2 nights in Nov 2024

8/10 Good

Jonathon

Traveled with family
Liked: Staff & service
Disliked: Amenities
Had a kitchen, but limited supplies to cook or make things
Stayed 2 nights in Oct 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

HORRIBLE!!

Day of check in they check me and my family into a dirty room. Had to wait another hour for them to figure out what to do with us. Due to this happening I clocked in LATE for work causing my company to suspend me!! Finally they rushed “cleaned” another room that turned out to be TRIFLING! Dog or cat poop under bed dirty shoes and underwear under bed smoking blunts and bloody tissue behind nightstand moldy shower curtain broken and leaking dishwasher fridge barely worked room filled with nats phone didn’t work and we didn’t have a remote for either televisions. But they made sure to bam on my door everyday to see if I was staying over ! Worst experience ever will not recommend!
Stayed 2 nights in Oct 2024

2/10 Terrible

Jasmine

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Edward

Liked: Amenities
Disliked: Property conditions & facilities
They was No breakfast serving, the room was nice , just need an update on the furniture. Also bathroom curtains needed to be changed as well. But besides that it was a okay stay. When I say dirty ( I’m talking about the curtain in the bathroom)
Stayed 1 night in Sep 2024

6/10 Okay

James

Stayed 2 nights in Aug 2024

4/10 Poor

Ivan

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is completely falsely advertised in the photos, what you see there is what it used to look like maybe when it was opened but it definitely isn't the case anymore. The hotel is dirty from the front door all the way up to the rooms. The carpets haven't been vacuumed in a while, the sheets have stains, there's water damage on the walls and ceilings. Most of the advertised hotel amenities aren't available because of the "construction works" and as they said at the reception there's very limited breakfast options. The receptionists and the hotel manager act as they're genuinely helpful while you tell them that you don't like the room and don't want to stay at the hotel until you leave and then just pretend there was never any issues when Expedia customer support contacts them. To sum it up, I got there, the room wasn't ready, checked it out and left after 15 minutes to a different hotel. Don't stay here if your expectations aren't very low to none!
Stayed 2 nights in Aug 2024