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Holiday Inn Express Hotel & Suites Waterford by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Waterford by IHG

Standard Room, 1 King Bed, Jetted Tub | 1 bedroom, desk, blackout drapes, iron/ironing board
Interior
Free daily buffet breakfast
Exterior
Interior entrance

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Gym
  • Laundry
  • 24/7 front desk
  • Parking included

Explore the area

Map
4350 Pontiac Lake Rd, Waterford, MI, 48328
  • Waterford Oaks Waterpark
    ‪4 min drive‬
  • Great Lakes Crossing Outlets
    ‪12 min drive‬
  • Pine Knob Music Theatre
    ‪17 min drive‬
  • Detroit, MI (DTW-Detroit Metropolitan Wayne County)
    ‪56 min drive‬

Room options

Suite, Multiple Beds (Additional Living Area)

  • 323 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(32 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Accessible (Mobil Access Tub)

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(34 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed with Sofa bed (Addl Living Area)

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room, 1 King Bed, Jetted Tub

9.6 out of 10
Exceptional
(4 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room

10.0 out of 10
Exceptional
(3 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

Standard Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • 323 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 King Bed, Jetted Tub (Low Floor)

9.6 out of 10
Exceptional
(4 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible (Mobil Access Tub)

8.8 out of 10
Excellent
(13 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

About this property

Holiday Inn Express Hotel & Suites Waterford by IHG

Waterford hotel with free breakfast
This hotel features a 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free area shuttle. Other amenities include a business center, dry cleaning, and laundry facilities.
Holiday Inn Express Hotel & Suites Waterford by IHG offers 83 accommodations with video-game consoles and coffee/tea makers. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public areas are equipped with complimentary wired and wireless Internet access. This hotel offers access to a 24-hour business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff. Onsite self parking is complimentary.
A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.

Languages

Arabic, English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • Free area shuttle
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Pay movies
  • TV with premium cable channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from May 1 2025 to July 31 2025 (dates subject to change):
  • Fitness facilities
  • Swimming pool
The property will be renovating from April 22 2025 to August 31 2025 (completion date subject to change). The following areas are affected:
  • Business center
  • Exterior
  • Fitness facilities
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Waterford
Holiday Inn Express Waterford
Holiday Inn Waterford
Waterford Holiday Inn
Holiday Inn Express Hotel And Suites Waterford
Holiday Inn Express Hotel Suites Waterford
Holiday Inn Express Hotel Suites Waterford by IHG
Holiday Inn Express Hotel Suites Waterford an IHG Hotel
Holiday Inn Express Hotel & Suites Waterford by IHG Hotel

Holiday Inn Express Hotel & Suites Waterford by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 535 out of 926 reviews
Rating 8 - Good. 260 out of 926 reviews
Rating 6 - Okay. 64 out of 926 reviews
Rating 4 - Poor. 33 out of 926 reviews
Rating 2 - Terrible. 34 out of 926 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Melanie

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Christopher

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool/ Fitness area
Stayed 1 night in Mar 2025

8/10 Good

Teondra

Stayed 1 night in Apr 2025

6/10 Okay

Adam

Traveled with family
Mostly clean. But very basic for a Holday Inn. I was expecting above average but would say this was barely average in condition and amenities.
Stayed 1 night in Mar 2025

4/10 Poor

brian

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Suite was outdated and not in good condition. The sleeper sofa was old and dirty, the mattress was disgustingly stained. When I requested to have bedding installed on the sofa I was given a bag of bedding from the front desk staff. The property is undergoing long overdue renovation. Hope that it includes the rooms.
Stayed 2 nights in Apr 2025

10/10 Excellent

Miguel

Stayed 1 night in Mar 2025

2/10 Terrible

HENRIETT A

Stayed 2 nights in Nov 2024

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little construction going on that affected the curb appeal, but it was clean and quiet. Excellent breakfast.
Stayed 1 night in Mar 2025

10/10 Excellent

Miguel

Stayed 1 night in Mar 2025

2/10 Terrible

Devon

Stayed 1 night in Dec 2024

8/10 Good

Charlotte

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The hotel is under renovation. It was looking a little outdate but overall it was still a good hotel. The Breakfast lady (Beth) was great.
Stayed 4 nights in Mar 2025

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, amenities
They were super friendly and accommodating. I had left the other local hotel and choose to come here. Best decision of my weekend. Wish i had started here!
Stayed 1 night in Mar 2025

4/10 Poor

Francisco

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Very derty and noise
Stayed 1 night in Mar 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Anson, troy

Traveled with group, Traveled with family
Liked: Staff & service, amenities
It would have been nice to know that the property was under construction.
Stayed 1 night in Mar 2025

2/10 Terrible

Yong

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service. Rooms were unbooked when we arrived. Items were stolen and they never found them and hanged up on me.

10/10 Excellent

brittani

Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 1 night in Feb 2025

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Estelle

Stayed 2 nights in Feb 2025

10/10 Excellent

Michael

Stayed 1 night in Feb 2025

8/10 Good

michael j

Liked: Cleanliness, staff & service
Needs updating
Stayed 3 nights in Feb 2025

10/10 Excellent

Kiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

charles

Stayed 2 nights in Jan 2025