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Holiday Inn Express Hotel & Suites Waterford, an IHG Hotel

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Holiday Inn Express Hotel & Suites Waterford, an IHG Hotel

Standard Room, 1 King Bed, Jetted Tub | Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Exterior
Pool
Exterior
Interior entrance

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Gym
  • Breakfast included
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
4350 Pontiac Lake Rd, Waterford, MI, 48328
  • Waterford Oaks Waterpark
    ‪3 min drive‬
  • The Crofoot
    ‪8 min drive‬
  • Union Lake
    ‪12 min drive‬
  • Pontiac, MI (PTK-Oakland County Intl.)
    ‪5 min drive‬

Room options

View all photos for Suite, Multiple Beds (Additional Living Area)

Suite, Multiple Beds (Additional Living Area) | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, Multiple Beds (Additional Living Area)

8.0 out of 10
Very good
(3 reviews)
  • 323 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(28 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobil Access Tub)

Suite, 1 King Bed, Accessible (Mobil Access Tub) | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Accessible (Mobil Access Tub)

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(32 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed (Addl Living Area)

Suite, 1 King Bed with Sofa bed (Addl Living Area) | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed with Sofa bed (Addl Living Area)

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Jetted Tub

9.6 out of 10
Exceptional
(4 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room

10.0 out of 10
Exceptional
(3 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed with Sofa bed

  • 323 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Jetted Tub (Low Floor)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Jetted Tub (Low Floor)

9.6 out of 10
Exceptional
(4 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobil Access Tub)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Mobil Access Tub)

9.0 out of 10
Wonderful
(12 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Pool

American Inn & Suites Waterford

Pool
Pet friendly
Parking included
Free WiFi
3.0 out of 5, (968)
The price is $64
per night
$68 total
includes taxes & fees
Feb 2 - Feb 3
American Inn & Suites Waterford

About this property

Holiday Inn Express Hotel & Suites Waterford, an IHG Hotel

Waterford hotel with free breakfast
This hotel features a 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free area shuttle. Other amenities include a business center, dry cleaning, and laundry facilities.
Holiday Inn Express Hotel & Suites Waterford, an IHG Hotel offers 83 accommodations with video-game consoles and coffee/tea makers. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public areas are equipped with complimentary wired and wireless Internet access. This hotel offers access to a 24-hour business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff. Onsite self parking is complimentary.
A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.

Languages

Arabic, English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • Free area shuttle
  • Free crib
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Pay movies
  • TV with premium cable channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is undergoing renovations from August 22 2023 to December 31 2024 (completion date subject to change).
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Waterford
Holiday Inn Express Waterford
Holiday Inn Waterford
Waterford Holiday Inn
Holiday Inn Express Hotel And Suites Waterford
Holiday Inn Express Hotel Suites Waterford
Holiday Inn Express Hotel Suites Waterford an IHG Hotel
"Holiday Inn Express Hotel Suites Waterford an IHG Hotel"
Holiday Inn Express Hotel & Suites Waterford, an IHG Hotel Hotel

Holiday Inn Express Hotel & Suites Waterford, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 513 out of 875 reviews" "
Rating 8 - Good. 246 out of 875 reviews" "
Rating 6 - Okay. 59 out of 875 reviews" "
Rating 4 - Poor. 28 out of 875 reviews" "
Rating 2 - Terrible. 29 out of 875 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Staff super friendly. Rooms are nice. Great breakfast options
Stayed 1 night in Aug 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 5 nights in Oct 2024

6/10 Okay

Oleksandr

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The only down side was the construction stuff overcrowding the parking lot.
Stayed 3 nights in Oct 2024

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is not too far from Pine Knob and I was able to get an early check in. Fantastic!
Stayed 1 night in Oct 2024

4/10 Poor

Erin

Stayed 2 nights in May 2024

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

EVA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was very smooth. But the pool was closed even though I called and they said it was open. No bathtub just a shower whichs sucks and the water pressure was not good. Bed was way comfy and check oit eas smooth and fast.
Stayed 2 nights in Sep 2024

8/10 Good

David

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to where I needed to be
Stayed 2 nights in Sep 2024

8/10 Good

Melissa

Traveled with family
Liked: Staff & service
Property was nice. Good breakfast in the morning. Would have liked the breakfast available till 10am. It ends at 9am.
Stayed 1 night in Sep 2024

2/10 Terrible

Thomas

Disliked: Staff & service
We had 5 rooms booked for this hotel for a wedding. Called while we were on our way to see if we can get an early check in and was told they can get us into 1 room only because there was no other rooms available at 1 in the afternoon. While 10 of us waited in one room so we can get ready for wedding, we kept on checking with the lady at the front desk and we were told the same thing. No rooms available yet. I thought ok no biggie but kind of weird since they keep checking in other guests into their rooms. So finally at 2:50 they said the rooms were ready. As I was walking in the hallway I thanked the housekeeper for cleaning our rooms early so we could get in. She informed me that they have been ready since they were empty the night before. So we all waited for rooms that were ready the entire time. I had a feeling this was intentional for some reason. Very short with us as soon as we called for an early check in. Very short with us while waiting 2 hours for room last that were ready. The only good employees were the breakfast crew. They should be promoted to front desk
Stayed 1 night in Sep 2024

8/10 Good

Raymond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast and friendly staff Room was very clean very convenient location for our travellin needs
Stayed 2 nights in Sep 2024

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Douglas

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I reserved a room for my pregnant granddaughter and her husband for their 1 year anniversary. I thought I had got a room with a jetted tub so they could relax but I guess I didn't. When she checked in there was a sign on the counter saying ' the pool was closed for RENOVATION...' I said what bad timing because here in Michigan it was Dream cruise weekend, the middle of August and hot! One of the workers behind the desk ( I'm sorry I did not get her name) said it was not being renovated but she chose to close it for maintenance waiting for the pool person and said it was supposed to reopen. I guess it did but the problem is the front desk said the sign was never up in the first place. I went up in person the next day and was told someone would call me...that didn't happen. So in conclusion I will not use Expedia to rent a hotel room again because it seems they don't believe you unless you take pictures for proof.
Stayed 1 night in Aug 2024

10/10 Excellent

charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
My second stay I really enjoyed it. I will return.
Stayed 1 night in Aug 2024

8/10 Good

Evelynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Other then the construction noise at 8 am the stay was good
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was stinky and needs to be updated.
Stayed 1 night in Aug 2024

10/10 Excellent

Julie, Dickinson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite place to stay in the Waterford area. The Queen Suite is perfect for our crew and we love being close to the pool. Breakfast is always good, with lots of variety.
Stayed 1 night in Jun 2024

10/10 Excellent

L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to breakfast everything great !!
Stayed 1 night in Aug 2024

6/10 Okay

Raymond

Liked: Cleanliness, staff & service, amenities
The room layout was inconvenient with no good place to sit and eat or watch tv.
Stayed 6 nights in Jun 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn Express Waterford
A highly refreshing experience. The facility was comfortable. The employees were efficient and approachable. It was very clean and probably the first place which provided daily cleaning services.
Stayed 2 nights in Aug 2024

8/10 Good

Katherine

Stayed 1 night in Aug 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in person was very nice, the room was pretty good and clean, the breakfast had nice choices to choose from and all the staff in dining area were really nice and kept the eating area clean.
Stayed 1 night in Aug 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
KF
My room was comfortable and clean...but bed was to soft and dippy..probably needed replaced...i didnt try the other bed
Stayed 1 night in Aug 2024

8/10 Good

Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay there every year for 2 days for a nearby event. The staff are very nice, very friendly. Looks like they are doing some remodeling this year, sometimes they have kitchen problems but that's not the staff's fault. Overall nice place.
Stayed 2 nights in Aug 2024