I would love to give this hotel a great rating, however upon entering our room the toilet had a wad of toilet paper in it and it was clogged. This tells me the toilet was not properly cleaned before we checked in. We called down to the desk and were first told they would send someone up to fix it. An hour passed and no one showed up, so we called again and were told that maintenance had gone home for the day, and we could either switch rooms to a king room vs our queen room with two beds and no credit or come get a plunger and unclog it ourselves. I was very upset by this and would give it a one-star rating if the room itself wasn't as comfy and clean as it was, and we didn't have great service upon check in. The breakfast was also pretty well. We just stayed one night, so used the bathroom in the lobby for the most part when needed. Additionally, while hanging out in the lobby, we heard a couple other guests complain about their toilets being clogged, so I wondered if it was just a disgruntle employee that clogged them purposely. Especially since everything else appeared very clean and in order.