4/10 Poor
ANDERSON
Oct 21, 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Disappointing Experience at The Residence Inn
I must express my deep disappointment with our recent stay at The Residence Inn in Farmington Hills. Our experience was plagued by several issues that significantly impacted our comfort and satisfaction.
From the outset, the check-in process, while adequate, was marred by an inattentive clerk, setting a poor tone for our stay. Our assigned room's distant location from the elevator added unnecessary inconvenience to our experience.
Most concerning was the room's cleanliness, or lack thereof. We were alarmed to find an abundance of hair in every room and food residue on the bedroom wall, indicating a severe lapse in housekeeping standards. Such oversights are unacceptable in any accommodation, let alone one of your reputed standing.
While the suite was spacious, the bed was exceptionally uncomfortable. The excessively firm mattress and flat pillows led to persistent backaches and neck pain each morning, significantly diminishing the quality of our stay.
These issues, particularly the cleanliness concerns and physical discomfort, have unfortunately overshadowed any positive aspects of our visit. As a result, we find ourselves unable to recommend your establishment to others, nor will we consider returning for future stays.
We sincerely hope this feedback will be taken seriously and used to improve the experience for future guests. A hotel of your caliber should strive for much higher standards in cleanliness, comfort, and overall guest experience.
ANDERSON
Stayed 2 nights in Oct 2024