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Diamond Valley Vacation Packages

A good location and very nice beach adjacent to the property . The hotel itself has a place to swim, but there’s no beach. You have to go down some stairs with a rocky abutment, but the swimming is OK if you don’t mind not having sand. The biggest problem I have with this place is the all inclusive amenities very small portions very limited variety of food unfortunately it is one of the worst all inclusives when it comes to food that I ever went to . If they improve on this aspect, I would give it at least four stars.

Everything was up to Par and they were very accommodating to my Birthday Celebration 🎂 🎈 🎉 🎁 I Thank Everyone For there Hospitality

Property location on the beach was amazing as was the pool and beach area. Lots of available loungers and towels. Check in took at least an hour if not longer; apparently there was a computer issue and everything was delayed. While this is understandable, we were nicley offered welcome drinks by two people - but did not receive for at least 30 minutes. Had also communicated with the hotel 2x prior to arrival (just after booking, and again when on the Pre-Arrival form), requesting that our rooms be located near each other. Acknowledgement was received but nothing was done. All of our rooms ended up in different buildings. Not a great start/first impression. Nearly all of the staff was very friendly and accommodating, however service for drinks and food in the restaurants (Asian restaurant in particular) was incredibly slow, dinner with 2 courses took 2 hours. Seemed like the drinks for all dinner restaurants were serviced by one bar which added to wait-time. No schedule made clear for restaurants in the spa building. TVs were not working for the first night, screens saying the room was unoccupied, had to call the desk to get them set up properly, used hand towels and washcloths removed but not replaced, hotel lotion bottle was not checked and remained empty after 2 days, room floor was sandy. After requesting complimentary late check out b/c of all the issues, were locked out of rooms before the agreed upon time. Had to spend another 10 mintues trying to get in.

Restaurant menu should be different from one night to the next