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Crystal Resort Dickwella

3.5 star property

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Photo gallery for Crystal Resort Dickwella

Front of property
Restaurant
Superior Suite, Multiple Beds, Balcony | Balcony
1 bedroom, minibar, desk, soundproofing
View from property

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Pehebiya Rd, Dikwella, Matara, 81454
  • Dickwella Beach
    ‪2 min walk‬
  • Hiriketiya Beach
    ‪14 min walk‬
  • Tangalle Beach
    ‪24 min drive‬

Room options

View all photos for Superior Suite, Multiple Beds, Balcony

Superior Suite, Multiple Beds, Balcony | 1 bedroom, minibar, desk, soundproofing

Superior Suite, Multiple Beds, Balcony

  • 506 sq ft
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Family Room, Private Bathroom, Corner

1 bedroom, minibar, desk, soundproofing

Family Room, Private Bathroom, Corner

  • 300 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Deluxe Double Room, Balcony, Beach View

Deluxe Double Room, Balcony, Beach View | View from room

Deluxe Double Room, Balcony, Beach View

  • 265 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Triple Room, Balcony, Beach View

Family Triple Room, Balcony, Beach View | 1 bedroom, minibar, desk, soundproofing

Family Triple Room, Balcony, Beach View

  • 275 sq ft
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

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About this property

Crystal Resort Dickwella

3.5-star Dikwella hotel with restaurant
Guests at this beach hotel will appreciate convenient onsite amenities such as a children's pool and barbecue grills.
Crystal Resort Dickwella offers 14 air-conditioned accommodations with fireplaces and minibars. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Crystal Resort Dickwella features an outdoor pool and a children's pool. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar, a poolside bar, and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 3.5-star property consist of a business center and a meeting room. This beach hotel also offers a terrace, barbecue grills, and tour/ticket assistance. For a surcharge, the property provides a roundtrip airport shuttle and an area shuttle. Onsite self parking is complimentary.

Crystal Resort Dickwella has designated areas for smoking.

English breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Onsite venue - restaurant.
Room service (during limited hours) is available.

Languages

English, Hindi, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily English breakfast available 7:30 AM to 10:30 AM for a fee: USD 5 per person
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • A swim-up bar

Things to do

  • Bicycle rentals
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Fireplace
  • Free daily newspapers
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1 PM; Check-in end time: 10 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately USD 5 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Property is also known as

Crystal Dickwella
Crystal Resort Dickwella Hotel
Crystal Resort Dickwella Dikwella
Crystal Resort Dickwella Hotel Dikwella

Crystal Resort Dickwella Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 13 out of 32 reviews
Rating 8 - Good. 11 out of 32 reviews
Rating 6 - Okay. 0 out of 32 reviews
Rating 4 - Poor. 4 out of 32 reviews
Rating 2 - Terrible. 4 out of 32 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

9.2/10

Amenities

7.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Tia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing location right on Dikwella Beach

Killer location, and a perfectly nice, if basic, hotel right on Dikwella Beach. Clean, comfortable, and unfussy rooms, most with views of the ocean, which is just across the street. Not much in the way of a restaurant, but plenty of local options right on its doorstep. Lovely pool. Nice staff, if a little absentee. So-so WiFi.
Stayed 2 nights in Mar 2025

8/10 Good

cliff

Liked: Cleanliness, staff & service, property conditions & facilities
property was very good room was spacious clean would have been perfect if it had a safe
Stayed 2 nights in Feb 2025

10/10 Excellent

Marina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended 、 Lovely place to stay.Room is very clean.great Resort. superb food and wonderful sea view location , Breakfast nice. fruit plate for breakfast very nice、breakfast Mango fresh juice so delicious 、Nice pool good airconditioner ,nice hot water bath tub . great staff ,Really enjoyed it 、we are come again
Stayed 1 night in Oct 2024

10/10 Excellent

hatrik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Resort ,Clean seaview room. perfect, hot water, airconditioner excellent, nice pool,good breakfast we will enjoyed.
Stayed 1 night in Jan 2024

10/10 Excellent

marina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suberb sea view room, clean property & very clean room .Good stay,Goodfood. sea view rooms with balcony. nice pool,Good staff,Good stay. we are highly recommend this resort.
Stayed 1 night in Jan 2024

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT STAY HERE

Appalling service from staff. I confirmed that I wished to stay another night and was told the price and it was no problem. I tried to pay but was told to pay at checkout. Then in the morning they refused this saying as I had not paid yet they did not need to honour this. Ants all through the room and dirty sheets!
Stayed 1 night in Jan 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice pool / ocean view / great location

Nice pool and front property area with balcony / ocean view rooms. A bit antiquated however excellent family style service.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with a beautiful view and lovely swimming beach across the road from the resort. Highly recommended the upgrade to the superior suite.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Loved the superior suite. Air conditioning worked well and nice to have a big room with 2 beds
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveler

Disliked: Staff & service

Very Disappointed!!

This hotel has a lot going for it but under current management it definitely won’t succeed. The manager just walks around, never actually doing anything & if asked something never really knew the answer It has a lovely looking bathroom but the water pressure is so bad it took almost an hour to half full the bath......then I gave up. They advertise a “mini bar” there’s NO mini bar, there is a small fridge & tea & coffee making facilities. Actually I don’t recall the restaurant being licensed either. The $6USD breakfast ( that you have to order on checkin) is a joke, 3 tiny chipolatas, 3 potato wedges, 2 small tomato slices, eggs didn’t even half full the plate. Did get toast & fruit but it’s an absolute rip off. The pool closes at 7pm, there is a beach opposite which you can swim at all day but at dark ( when it’s still 30 plus degrees) you can only look at the pool because it’s closed. The beach is right out the front of the hotel it’s a nice beach but there is a dirty, smelly patch of water on the sand ( drain?) that you have to walk past. There are sun loungers on the beach outside the hotel ( but aren’t operated by the hotel) so you have to pay to use them) a hotel in this price range should provide them. The internet is appalling, it took almost 3 hours on our arrival to get a connection & that kept dropping out. Our entire stay was a complete disappointment. After one night we walked 500m or so down the beach where we luckily found the “Madu Friendly Villa “
Stayed 1 night in Mar 2019

10/10 Excellent

Laura, Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was perfectly located for our little family. Our pleasant room looked out over the swimming pool and across the dirt track to the beautiful beach at Dickwella. It was just a 1km walk from the stunning Hiriketiya beach where we spent much of our holiday learning to surf and chilling out. It's a short stroll into Dickwella and a little wander along the beach or through town brings you to the bustling Saturday market which we loved. The hotel staff were incredibly friendly - our 8-year-old loved them - every one of them made him feel like a VERY important guest. He also loved spotting ghekos and lizards in the hotel gardens, fruit bats at night and water monitor lizards on the beach. We went for room only, and found the hotel food was cheap and cheerful - we would have liked more authentic Sri Lankan options on the menu, but there is a wealth of amazing restaurants within walking distance in Hiriketiya. The hotel staff were happy to provide competitive rates for day trips and provide a driver at reasonable rates too. One slight downside is there was no bar on site, but again, the staff were so helpful and more than happy to nip up the road to buy in for us. Overall a brilliantly-located, small and friendly hotel with fantastic sea views and attentive staff.
Stayed 9 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and the bathroom big. The pool is fun. Breakfast is very good Location is on the beach and the stuff very helpful.
Stayed 3 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Really good hotel, new with great staff. Good beach with safe swimming at the western end. Good pool

10/10 Excellent

Timothy H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Best hotel in the area. New hotel, clean, excellent staff, great pool and good food. Very good value for money. Good beach.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Epic location Ocean View

Amazing service, friendly staff, clean delux rooms. Perfect beach great pool, no beers until they get licensed. Overall a great place to rest up
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A little gem in Dickwella

This a really lovely hotel. We booked for 3 night's but stayed for 7!!!
Stayed 3 nights in Feb 2018

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our favourite in Sri Lanka

Fantastic new hotel with stunning views. The rooms are great, and have everything you need. The only small thing would have been a bit more cleaning of the room and bathroom and checking of things like toilet paper etc rather than keep having to ask for it. The pool area is lovely and we suggested to the owners to maybe get some cushions for the sunbeds. The food had only just started as we were leaving the hotel but what we did have was nice and as always here you get good service with a smile. The beach is gorgeous and there are shops and restaurants all within walking distance. We would definitely stay here again if ever back in the area.
Stayed 4 nights in Feb 2018

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sri Lanka Oasis

The service was amazing and the hotel is right on the beach. It is down a quiet lane way off the main road which helps with a relaxing atmosphere. For the price it is a great alternative to other expensive places around Dikwella. The rooms are really nice and new and all balconies face the ocean.

2/10 Terrible

serge

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Fuir

L'horreur a fuir. NUL😡😡. Cela fait 35 ans que je dors a l'hôtel pour le travail, et là c'est le pire.. Hôtel a l'abandon, aucun entretien. Nous avons eu un invasion de fourmis dans la SDB et dans le lit, odeur d'égout très fortes dans la SDB. Normal la pipe du WC fuit, il y a de l'eau qui sort de la pipe du WC. Quelques réparations on été faites au silicone autour de la pipe en plastique, et encore du silicone. Maintenant odeur d'égout+ odeur de silicone + odeur de désinfectant a fourmis, super pour dormir 😠 Des rous partout dans le carrelage, sale. Nous avons trouvé en rentrant dans la chambre des insectes morts un peu partout, ils sont venus nettoyer.. Les commums sont pitoyables, sales, des toiles d'araignées, toute est abîmé, vétusté. Personnes n'ose petit déjeuner ou manger a la salle principale. Mon drap Etat tâche de sang (mais propre). C'est serviettes de piscine sont tâches. Les transats en bois délabrés, cassés sans cousins. Seul point positif, la piscine en bon état et l'emplacement en face de la superbe plage avec des paillotes sympas pour le petit déjeuner, et pas loin a pied de la plage de Kiriketiya. Cela mériterait un remboursement sur les 3 nuits passées. A FUIR. Dommage car l'hôtel pourrait être super si il était entretenu..😠😠
Stayed 3 nights in Feb 2025

8/10 Good

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

Antonia

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

BO INTE HÄR.

Hotellet är inte så som det ser ut på bilder. Det är nedgånget och slitet. Det var fullt med insikter på rummet, kröp myror i sängen. Vi sa till och önskade ett nytt rum eller pengarna tillbaka. Kollade på ett nytt rum och där var det kackerlackor i badrummet. Vi checkade ut efter första natten av tre bokade, fick ingen återbetalning. Poolen är ok men solsängarna är slitna och det finns ingen dyna att ligga på. Det står skyltar överallt om att hotellet inte ansvarar för stöld av värdesaker vid städning av rummet, de ansvarar ej för missfärgning av kläder som lämnats till tvätt, du ska betala om något går sönder etc. Bara väldigt speciellt och kändes väldigt otryggt.
Stayed 3 nights in Oct 2024

10/10 Excellent

Stein-Helge

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best value for money!

Beautiful location, clean rooms, seaview and beachview from the room and balcony. Best value for money, and extremely friendly staff. They arranget the best prices on the beach for scooter rental, and they reduced the price for brekfast by 90%. I did encounter a broken window that wouldnt close. But their extremely handy staff fixed in in a minute, with a big smile on their face! The hotel is suitable for both families, couples and friends. I really want to come back here.
Stayed 2 nights in Dec 2022

4/10 Poor

Nicolas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Värsta natten på Sri Lanka

Smutigt hotell som vi var mycket glada att vi bara bodde 1 natt på
Stayed 1 night in Aug 2019

4/10 Poor

Vineta

Disliked: Cleanliness, staff & service, property conditions & facilities

Group holidays in March 2019

Positives: + ocean view + big and clean swimming pool + spacious rooms with balconies + beach front location Negatives: - unfriendly management - very slow service in restaurant (unable to serve group of 12) - food overpriced 2 times to compare to its quality and portion size - need maintenance and cleaning everywhere - do heavy repairs in some rooms while others are occupied - sewage runoff in bathrooms - no benches in room to put luggage on, must leave it on the floor, later there were ants in - add 15% VAT and 10% service charges above prices mentioned in menu, without any pre-notices I regret my choice to stay in this hotel, especially with larger group.
Stayed 4 nights in Mar 2019

8/10 Good

Nikolai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Сменив 5 отелей .....Раннего заселения не было Отель новый белый с 3 этажа великолепный вид В номере всё новое Уборка только по запросу Завтрак по меню как и ужин ОБЯЗАТЕЛЬНО КАЖДЫЙ РАЗ повторяйте без специй и без перца (и это не гарантируется) приготовленная еда вполне хорошая Персонал очень старается и во всем помогает хоть недавно сформирован.Нам в номер поставили отдельный роутер ( с интернетом в отеле беда) С бассейном повнимательнее с фильтром что не так За 10 дней прибывания добавляли бумагу 3 кусочка мыла 1 бут воды И ВСЁЁЁЁ . купаться лучше ходить в сторону от отеля так как рядом слив.На некоторые моменты можно не обращать за счет близости воды вида на закат
Stayed 10 nights in Jan 2019