4/10 Poor
Gayla
Traveled with family
Jul 28, 2025
Disliked: Staff & service, property conditions & facilities
Horrible
Was there on a yearly trip for family reunion. Walking in lobby looks nice. There is a bucket in middle of the walk way in lobby to catch water from some where. The lady that checked us in was confused on our reservation. I told her my name a details of our booking.
I optided to pay at the site. This was huge mistake. I was quoted online at 379. When I got there I was charged around 437 dollars.
The hallway to the rooms smell absolutely horrible. To the point we wanted to throw up. Room as ok as far as clean. Tv remote wouldn’t work. Was told they would fix it never did. Had 2 towels for 4 people and had to ask 3 times for more towels. Also paid extra for pool side room and pool was shut down. Constant hammering and other tools. Breakfast was a muffin that’s it. Was told a hot breakfast.
All an all it was a horrible stay. Only think nice was the new bathroom also no plugs in bathroom for hair tools. A the bed was comfortable. The mattress are very stained also.
Gayla
Stayed 3 nights in Jul 2025