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Hacienda AltaGracia, Auberge Resorts Collection

5.0 star property

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Photo gallery for Hacienda AltaGracia, Auberge Resorts Collection

Couples treatment rooms, sauna, hot tub, steam room, body treatments
View from room
Grand Room (Casa Grande con Piscina) | Mountain view
Couples treatment rooms, sauna, hot tub, steam room, body treatments
Couples treatment rooms, sauna, hot tub, steam room, body treatments

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • All inclusive
  • Bar
  • Hot Tub
  • Room service
  • Gym
  • Pool

Explore the area

Map
Contiguo Escuela Sta Teresa de Cajon, Cajón, San Jose
  • Alexander Skutch Bird Sanctuary
    ‪18 min drive‬
  • Samaritan Chocolate
    ‪47 min drive‬
  • Uvita Beach
    ‪70 min drive‬
  • Buenos Aires (BAI)
    ‪93 min drive‬

Room options

View all photos for Grand Room (Casita Grande)

Egyptian cotton sheets, premium bedding, free minibar items

Grand Room (Casita Grande)

  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

View all photos for Grand Room (Casa Grande con Piscina)

Grand Room (Casa Grande con Piscina) | Mountain view

Grand Room (Casa Grande con Piscina)

  • 1798 sq ft
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Room (Casa con Piscina)

Room (Casa con Piscina) | Egyptian cotton sheets, premium bedding, free minibar items

Room (Casa con Piscina)

  • 1314 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Casa)

Egyptian cotton sheets, premium bedding, free minibar items

Room (Casa)

  • 1314 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room (Casa Grande)

Egyptian cotton sheets, premium bedding, free minibar items

Grand Room (Casa Grande)

  • 1815 sq ft
  • Mountain view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Room (Casona con Piscina)

Private pool

Room (Casona con Piscina)

  • 1798 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Casita)

Egyptian cotton sheets, premium bedding, free minibar items

Room, 2 Queen Beds (Casita)

  • 788 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Casita)

Egyptian cotton sheets, premium bedding, free minibar items

Room, 1 King Bed (Casita)

  • 788 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

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About this property

Hacienda AltaGracia, Auberge Resorts Collection

5-star Cajón hotel with 3 restaurants
Along with 3 restaurants, this hotel has 2 outdoor pools and a full-service spa. Valet parking is free. Additionally, an indoor pool, 2 poolside bars, and 2 bars/lounges are onsite.
Hacienda AltaGracia, Auberge Resorts Collection offers 50 accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. 50-inch LED televisions come with premium digital channels.

Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools and 2 hot tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

THE WELL has 6 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Some rates at Hacienda AltaGracia, Auberge Resorts Collection are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hacienda AltaGracia, Auberge Resorts Collection features a full-service spa, 2 outdoor swimming pools, and 2 hot tubs along with an indoor pool and a sauna. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 poolside bars and 2 bars/lounges.

This luxury hotel also offers a children's pool, a fitness center, and spa services. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Complimentary valet parking is available on site.

Hacienda AltaGracia, Auberge Resorts Collection has designated areas for smoking.

Hacienda AltaGracia, Auberge Resorts Collection has 3 restaurants on site.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Hacienda AltaGracia, Auberge Resorts Collection are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free valet parking on site

Food and drink

  • 2 bars/lounges
  • 2 poolside bars
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 2 spa tubs
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Gym
  • Helicopter/airplane tours
  • Horseback riding/rentals
  • Indoor pool
  • Library
  • Mountain biking
  • Ropes course
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Art supplies
  • Children's books
  • Children's games
  • Children's pool
  • Free crib
  • Highchair
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Living room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 floor
  • Built in 2014
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)
  • Limited room service
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 375 per vehicle (roundtrip, maximum occupancy 6)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hacienda AltaGracia Hotel San Isidro de El General
Hacienda AltaGracia Hotel
Hacienda AltaGracia San Isidro de El General
Hacienda AltaGracia Auberge Resort San Isidro de El General
Hacienda AltaGracia Auberge Resort El General
Hacienda AltaGracia Auberge San Isidro de El General
Hacienda AltaGracia Auberge El General
Hacienda AltaGracia Auberge G

Hacienda AltaGracia, Auberge Resorts Collection Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 28 out of 31 reviews
Rating 8 - Good. 2 out of 31 reviews
Rating 6 - Okay. 1 out of 31 reviews
Rating 4 - Poor. 0 out of 31 reviews
Rating 2 - Terrible. 0 out of 31 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Lil Maria

Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Auberge properties and this is one of the nicest I have stayed at! Loved everything about it.
Stayed 4 nights in Feb 2024

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I read other reviews, thought they must be exaggerated or fake, but this place really is everything others say. Absolutely beautiful property. Warm, friendly caring staff. Loved the private flight experience to and from SJO. Waterfall hike tour. A little more challenging than we were first led to expect, but we made it, LOVED it! Casitas beautiful. Huge! Spa and fitness and pools all excellent, big, new. Only minor criticisms: Fitness centre equipment a little limited. No leg machines. Food is overall very good, but some dishes a little underwhelming. Breakfasts excellent. In-room dining, so-so. Understandably food is pricey, as to be expected for the stature of the property. We spent an average of $170 US per adult per day for meals. We don’t drink much. Adds up.
Stayed 5 nights in Feb 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jungle Paradise
Amazing Resort, not too much going on locally but the location is stunning and so are the staff--great for a detox and rest
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alta Garcia exceeded expectations. Wonderful location, outstanding views on sunset and sunrise in the Costa Rican mountains, great activities, excellent service
Stayed 3 nights in Feb 2019

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back!
We loved our stay here! It was the perfect vacation to ring in the new year. We highly recommend taking a private plane to the resort. Hacienda AltaGracia is the perfect combination of relaxation and activity. We loved the horseback rides, the ultralight flight, hiking and relaxing by the gorgeous infinity pool. The resort grounds are gorgeous. The food is great. The breakfast is top notch. The staff is top notch. We will be back!
Stayed 6 nights in Dec 2018

10/10 Excellent

Parisa, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place in every possible way. The property is absolutely gorgeous.Clran and pristine, and a paradise if you like horse back riding.. super luxury, the hotel has its own private plane to get there. 30 min flight to San Jose..
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Stayed 3 nights in Nov 2018

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent but expensive
Overall amazing, its a bit expensive for the area for sure. Also not much to do in the area, off of the property, unless you want to drive for an hour or more. STUNNING Location
Stayed 3 nights in Jun 2018

10/10 Excellent

Lambie, Caribbean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tropical paradise
Your every need is attended to without any problem. Beautiful setting with five star accommodations, friendly staff and top class facilities. Breakfast and lunches were amazing but we were a bit disappointed with the dinner menu. Would definately go again in a heartbeat!
Stayed 8 nights in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway
Peaceful place in the mountains/hills of Costa Rica. People were fantastic. From Karla the valet , Diego the bartender, Pablo / Miguel the horsemen they were personal And effective. We had a great time..
Stayed 3 nights in Mar 2018

10/10 Excellent

Maggie, Asheville NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
You can be as busy or chilled out as you want to be. The location is fabulous and the resort is perfection. Beautiful spa with large indoor salt water pool. The food was great and the staff were very attentive. I highly recommend flying from San Jose to San Isidro del General. Traffic around San Jose is a nightmare.
Stayed 7 nights in Jan 2018

10/10 Excellent

Mary, Houston, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in the mountains near San Isidro
It was the healing experience my family needed. The resort is a welcome change from city life in America. Everyone is so warm and friendly and it takes you back to what is important in life: reconnecting with beautiful people and nature.
Stayed 4 nights in Jan 2018

10/10 Excellent

Mark, Bermuda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the finest hotels in the world.
The staff, when it came to booking and helping with ideas for our holiday, were amazing. The resort is breathtaking. The casitas (villas) are first rate, the location is stunning and the staff could not help you enough. Super friendly and very professional. I want to go back soon.
Stayed 6 nights in Dec 2017

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Costa Rica Jewel
Superb locale, staff, food, and atmosphere!! Fabulous service and amenities. The staff treats you like family and royalty at the same time. Multiple activities to choose or just relax. Grounds are heavenly and the climate can be variable but beautiful! Would recommend highly to anyone coming to Costa Rica--the hotel is the very meaning of "Pura Vida"

10/10 Excellent

Bramwell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding resort with horse staples
We stayed 4 nights at this great resort over Christmas 2017 in two Casitas together with our daughter and her boyfriend. The service at AltaGracia is exceptional and excellent. Never saw such personal and high class hospitality in a hotel.

10/10 Excellent

Esteban, Heredia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel I've ever stayed.
Wow. Just wow. Personalized attention. Gorgeous room. Beyond delicious restaurant. Huge spa. Is the best hotel I've ever stayed.

10/10 Excellent

patrick, philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Beautiful, quite, very high level services and features. People are so nice friendly and respectful. One of our very best hotel experience ever.

10/10 Excellent

LAURENT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfection
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019