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Hôtel Bano Palace

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hôtel Bano Palace

Outdoor pool, pool umbrellas
Exterior
Senior Suite | View from room
Bar (on property)
Lobby sitting area

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Free airport shuttle
    Free airport shuttle
  • Spa
    Spa
  • Gym
    Gym
  • Pool
    Pool
  • Laundry
    Laundry

Explore the area

Map
Rue Drouot Face Lycée d'Akwa, Douala, 12449
  • Eko Market
    11 min walk
  • La Nouvelle Liberte
    15 min walk
  • Cathedral of Saints Peter and Paul
    20 min walk
  • Douala (DLA-Douala Intl.)
    33 min drive

Room options

View all photos for Twin Room

Twin Room | Premium bedding, minibar, in-room safe, desk

Twin Room

  • 431 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite

Junior Suite | Living area | Flat-screen TV

Junior Suite

  • 474 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Senior Suite

Senior Suite | Private kitchen

Senior Suite

  • 517 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room | Premium bedding, minibar, in-room safe, desk

Standard Room

  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

ONOMO Hotel Douala

Pool
Free airport shuttle
Pet friendly
Parking included
4.4 out of 5, Excellent, (108)
The price is $101
per night
$130 total
includes taxes & fees
Dec 8 - Dec 9
ONOMO Hotel Douala

About this property

Hôtel Bano Palace

3-star Douala hotel with private lanais
This smoke-free hotel features an outdoor pool, a restaurant, and a health club. Free WiFi in public areas, free valet parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Hôtel Bano Palace offers 80 accommodations with minibars and safes. Rooms open to lanais. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Douala hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.
Guests can pamper themselves by indulging in the onsite spa services. Services include sports massages.
In addition to an outdoor pool, Hôtel Bano Palace provides a health club and a sauna. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wired and wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a business center and meeting rooms. This business-friendly hotel also offers spa services, a terrace, and barbecue grills. A roundtrip airport shuttle is complimentary to guests (available 24 hours). Onsite self parking and valet parking are complimentary.

Hôtel Bano Palace is a smoke-free property.

Motchom - This restaurant specializes in African cuisine.
24-hour room service is available.

Languages

Afrikaans, Arabic, English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour free roundtrip airport shuttle
  • Shopping center shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Motchom

Things to do

  • Health club
  • Outdoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Pool umbrellas
  • Terrace

Spa

  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 6 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of XAF 10000 per pet, per day
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: XAF 3000.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: XAF 10000 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Couples wishing to share a room must provide proof of marriage
Parking height restrictions apply

Property is also known as

Bano Palace
Bano Palace Douala
Hôtel Bano Palace Hotel
Hôtel Bano Palace Douala
Hôtel Bano Palace Douala
Hôtel Bano Palace
Hôtel Bano Palace Hotel Douala

Hôtel Bano Palace Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 3 out of 18 reviews" "
Rating 8 - Good. 10 out of 18 reviews" "
Rating 6 - Okay. 1 out of 18 reviews" "
Rating 4 - Poor. 2 out of 18 reviews" "
Rating 2 - Terrible. 2 out of 18 reviews" "

8.2/10

Cleanliness

7.4/10

Staff & service

9.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Ousmanou Oumarou

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked
Stayed 10 nights in Feb 2024

8/10 Good

Philippe M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend it to anyone willing to stay in the main city for some days.
Stayed 1 night in Feb 2024

8/10 Good

Gerald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
My stay was very good. The most impressive part of my stay was just how professional and helpful the staff was. They went out of their way to accommodate any of my requests.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
It is a strictly average hotel.It is old,smells bad and service is rather poor. Breakfast is very poor.
Stayed 3 nights in Apr 2019

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

8/10 Good

ALEXANDER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The standard rooms are small but adequate for a short stay

10/10 Excellent

Steve, Utah - USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel met and exceeded our needs. Good choice.
We visited Cameroon for 2 weeks. We stayed at this hotel the last 2 days of the trip and were very pleased. Many other hotels we used were really poor. The Hôtel Bano Palace was a pleasure and the shuttle to the airport was great. The pool was clean and nice, a cocktail by the pool made for a nice evening. Thumbs up by our family.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
restaurant had great options in menu. we found traveling around Cameroon all restaurants basically served the same items but hotel restaurant was a little more "international". bar was good as well, friendly staff, a little smoky. great services offered (money exchange, calling cards, bank machine etc) clean, quiet, accommodating staff. hotel pick up available. since my friend arrived before i did they even offered for her to come along to pick me up when my plane landed. surrounding areas are a little run down but close to main areas in Douala.

2/10 Terrible

Alain, Port au prince

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointment
My disappointment started from the airport. The shuttle was not there though I wrote to the hotel to request one. I took a taxi that I paid close to 200 dollars! double the price of the hotel. The taxi driver told me that fuel price has gone up and that the hotel was far. I remember reading that the hotel was 10 min from the hotel. The driver said that was not true. Any way I paid. When I arrived at the hotel, I was told that the driver was at the airport waiting for me at the parking lot. How on earth would I know that that where he was supposed to wait for me! Any way I requested a wake up at 3.00 since I had my flight the following day at 5.00. no one woke me up, thanks go I did myself at around 3.10. the confirmation mail I received was saying that my note was paid with my credit card and that I did not need to pay again. At the hotel I was told that they never received any thing. I paid again. I still need to check whether my credit card was debited. After all, this was one of my bad experience since I have touring the world on official business.

2/10 Terrible

Verified traveler

Disliked: Staff & service
Nice hotel but location bad and staff need improve
Nice new hotel with good rooms but location is bad and staff at reception not interested in guests or their problems, free wifi is zero wifi since it doesn't work, restaurant took 1 1/2 hours to serve WRONG meal. DO NOT RECOMMEND

8/10 Good

Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel in town
nice experience hotel is clean i have loved my stay in the hotel

8/10 Good

Madeleine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout était OK
Stayed 1 night in Feb 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Propreté et service irréprochables
Stayed 3 nights in Mar 2021

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe
Stayed 2 nights in Oct 2020

4/10 Poor

luis jose

Disliked: Property conditions & facilities, room comfort
Fraude, demasiado caro.
Ustedes me enviaron conformación de la reserva e informaban que la habitación tenia 32 m2 y vistas a la piscina: El hotel NO TIENE PISCINA Y LA HABITACIÓN, INCLUIDO el BAÑO, NO LLEGA A 15 m2 A la legada no encontraban la reserva ?!?!?!
Stayed 2 nights in May 2019

8/10 Good

jean luc

Liked: Cleanliness, staff & service
La chambre était réservée pour deux avec petit déjeuner compris et nous avons eu la mauvaise surprise de nous entendre dire qu'un seul petit déjeuner était compris!!! Bizarre isn't it??? Wifi impossible à connecter dans les chambres!

10/10 Excellent

Alain, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hôtel
Hôtel très bien situé avec un personnel très bien intentionné.

4/10 Poor

Lagos, Nigeria

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible bed,Terrible mattress !!!!! can not sleep
Terrible bed,Terrible mattress !!!!! can not sleep at all !!!