*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
Krystal Palace Douala features a full-service spa and an outdoor pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A complimentary manager's reception is offered each day. Wireless Internet access is complimentary.
This luxury hotel also offers spa services, gift shops/newsstands, and coffee/tea in a common area. A shuttle from the airport to the hotel is complimentary to guests (available 24 hours). Complimentary covered self parking is available on site.
Krystal Palace Douala has designated areas for smoking.
- Coffee/tea in common areas
- Number of outdoor pools - 1
- Designated smoking areas (fines apply)
- Newspapers in lobby (surcharge)
- Elevator
- Number of bars/lounges - 2
- Full-service spa
- 24-hour front desk
- Covered parking
- Spa treatment room(s)
- Free self parking
- Free WiFi
- Number of coffee shops/cafes - 2
- Swimming pool
- Safe-deposit box at front desk
- Spa services on site
- Free reception
- Luggage storage
- Free airport transportation - pickup
- ATM/banking
- Breakfast available (surcharge)
- Number of restaurants - 2
- Concierge services
- Gift shops or newsstand
- Conference center
- Designated smoking areas
- Banquet hall
- Total number of rooms - 237
- Television in common areas
- Wedding services
Family Friendly Amenities
- Number of outdoor pools - 1
- Free WiFi
- Soundproofed rooms
Room Amenities
Krystal Palace Douala offers 237 accommodations with minibars and laptop-compatible safes. Televisions come with satellite channels and pay movies. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. Business-friendly amenities include desk chairs, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
- Television
- Free newspaper
- Minibar
- Coffee/tea maker
- Daily housekeeping
- Phone
- Private bathroom
- Bathrobes
- Free toiletries
- Hair dryer
- In-room climate control (air conditioning)
- Pay movies
- Soundproofed rooms
- Iron/ironing board (on request)
- Free bottled water
- Bidet
- Blackout drapes/curtains
- Slippers
- In-room safe (laptop compatible)
- Satellite TV service
- TV size: 52
- TV size measurement: inch
- Connecting/adjoining rooms available
- Electric kettle
- Towels provided
- Bedsheets provided
- Number of bathrooms - 1
- Soap
- Shampoo
- Toilet paper
- Laptop-friendly workspace
- Wardrobe or closet
- Toothbrush and toothpaste available on request
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
Parking
Free self parking
Internet
Available in some public areas: Free WiFi
Food & Drink
A complimentary manager's reception is offered each day.
Krystal Palace Douala has 2 restaurants on site.
Spa Services
SPA Krystal has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
- Sauna in spa
- Hot tub in spa
- Number of treatment rooms 2
- Steam room in spa
- Reflexology
- Manicures and pedicures
- Body treatments
- Body wraps
- Facial treatments
- Body scrubs
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Well-lit path to entrance
- Stair-free path to entrance
- Hospital bed available
- Wheelchair accessible (may have limitations)
- Wheelchair accessible path of travel
- Wheelchair-accessible public washroom
- Wheelchair accessible parking
- Wheelchair-accessible concierge desk
- Wheelchair-accessible path to elevator
- Wheelchair-accessible registration desk
- Wheelchair-accessible fitness center
Nearby Activities
Recreational amenities at the hotel include an outdoor pool.
Hotel Policies
Payment types
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: EUR 77 per person, per night
- A tax is imposed by the city: EUR 6.10 per person, per night
We have included all charges provided to us by the property.
Optional extras
- Fee for buffet breakfast: approximately EUR 22 for adults and EUR 16 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 2:00 PM
Check-in time ends at 8:00 PM
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Mastercard, American Express, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.
Property follows sanitization practices of COVID-19 Guidelines (CDC)
Property follows sanitization practices of COVID-19 Guidelines (WHO)
Property does not require health documentation at check-in
Guest accommodation is not sealed after cleaning
Cashless transactions are not available
Masks are compulsory at the property
Staff temperature checks are not conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Cash or credit card deposit required
Commonly-touched surfaces are cleaned with disinfectant
Reservation is not required for facilities onsite
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff wears personal protective equipment
Security system
Protective clothing is available to guests
Masks are available to guests
Mobile key entry is not available
Debit cards not accepted
Food service has been amended for enhanced safety
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are not in place
Contactless check-in is not available
No rollaway/extra beds available
Onsite COVID-19 testing (PCR) is available
Carbon monoxide detector
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Service animals not allowed
Reservations are required for onsite COVID-19 testing
Individually-wrapped food options are not available
Gap period enforced between guest stays - 48 hours
Minimum age for COVID-19 test requirement: 8
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are not available.
Pet Policy
- No pets or service animals allowed
We should mention
Pool access available from 6:30 AM to 8:30 PM.
Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
No pets and no service animals are allowed at this property.
Hotel Names
- Krystal Palace Douala Hotel
- Krystal Palace Douala Douala
- Krystal Palace Douala Hotel Douala
Hotel Reviews
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