*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary. A roundtrip airport shuttle is complimentary to guests (available 24 hours). This Beaux Arts hotel also offers a health club, spa services, and a terrace. Wedding services and tour/ticket assistance can be provided. Onsite self parking is complimentary. Guests can use the outdoor pool and health club at a partner property.
Serena Palace Hotel has designated areas for smoking.
- Barbecue grill(s)
- Coffee/tea in common areas
- Shopping center shuttle (surcharge)
- Elevator
- Number of bars/lounges - 1
- Free airport transportation
- Access to nearby outdoor pool
- 24-hour front desk
- Porter/bellhop
- Tours/ticket assistance
- Free self parking
- Dry cleaning/laundry service
- Free WiFi
- Health club
- Free wired internet
- Number of coffee shops/cafes - 1
- Safe-deposit box at front desk
- Spa services on site
- Area shuttle (surcharge)
- Number of meeting rooms - 1
- Terrace
- Long-term parking (surcharge)
- Wheelchair accessible – no
- Free parking nearby
- Offsite parking reservations required
- ATM/banking
- Breakfast available (surcharge)
- Number of restaurants - 1
- Gift shops or newsstand
- Conference center
- Snack bar/deli
- Designated smoking areas
- Laundry facilities
- Total number of rooms - 73
- Television in common areas
- Number of floors - 5
- Number of buildings/towers - 1
- Wedding services
- Multilingual staff
Family Friendly Amenities
- Free WiFi
- Soundproofed rooms
- Snack bar/deli
- Laundry facilities
Room Amenities
Serena Palace Hotel offers 73 accommodations with safes and blackout drapes/curtains. Rooms open to balconies. Each accommodation is individually furnished. Plasma televisions come with cable channels. Bathrooms include bathtubs. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
- Daily housekeeping
- Phone
- Private bathroom
- In-room safe
- Balcony
- Yard
- Room service (24 hours)
- Desk
- In-room climate control (air conditioning)
- Room service
- Soundproofed rooms
- Blackout drapes/curtains
- Bathtub only
- Cable TV service
- HDTV
- Free WiFi
- Free wired internet
- Individually furnished
- Plasma TV
- Towels provided
- Number of bathrooms - 1
- Toothbrush and toothpaste not available
Parking
Long-term parking (surcharge) , Free self parking , Free parking nearby , Offsite parking reservations required
Internet
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Food & Drink
Buffet breakfasts are available for a surcharge and are served each morning between 5:30 AM and 9 AM.
Serena Palace Hotel has a restaurant on site.
24-hour room service is available.
Spa Services
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
- Massages
Nearby Activities
Recreational amenities at the hotel include a health club.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Bicycle rentals nearby
Hotel Policies
Payment types
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: USD 4.88 per person, per night
We have included all charges provided to us by the property.
Optional extras
- Fee for buffet breakfast: approximately USD 14 per person
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 2:00 PM
Check-in time ends at 10:00 PM
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff wears personal protective equipment
Debit cards not accepted
Protective clothing is not available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Property does not follow sanitization practices of any association
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Service animals not allowed
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
Pet Policy
- No pets or service animals allowed
We should mention
Only registered guests are allowed in the guestrooms.
No pets and no service animals are allowed at this property.
Hotel Names
- Hotel Serena Palace
- Serena Palace
- Serena Palace Douala
- Serena Palace Hotel
- Serena Palace Hotel Douala
- Serena Palace Hotel Hotel
- Serena Palace Hotel Douala
- Serena Palace Hotel Hotel Douala
Hotel Reviews
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