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At Caledonia

3.0 star property

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January 2025

Photo gallery for At Caledonia

View from room
Property grounds
Property grounds
Pool
Iron/ironing board, free WiFi, bed sheets

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
  • Breakfast available
  • Pet friendly
  • Laundry
  • Housekeeping
  • Free WiFi

Explore the area

Map
17 Queens Promenade, Palace Terrace, Douglas, England, IM2 4NE
  • Douglas Beach
    2 min walk
  • Palace Casino
    4 min walk
  • Gaiety Theatre
    14 min walk
  • Isle of Man (IOM)
    21 min drive

Room options

View all photos for Family Room

Iron/ironing board, free WiFi, bed sheets

Family Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Twin Room, Sea View

Iron/ironing board, free WiFi, bed sheets

Twin Room, Sea View

  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Iron/ironing board, free WiFi, bed sheets

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Sea View

Room amenity

Family Room, Sea View

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Double Room, Sea View

Iron/ironing board, free WiFi, bed sheets

Double Room, Sea View

  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

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About this property

At Caledonia

3-star Douglas hotel with restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and laundry facilities. WiFi in public areas is free. Other amenities include a front-desk safe.
At Caledonia offers 20 accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers laundry facilities and a front-desk safe.

At Caledonia is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 8:30 AM and 9:30 AM.
Imperial Dragon - This restaurant specializes in Chinese cuisine and serves breakfast and dinner. A children's menu is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily full breakfast available 8:30 AM to 9:30 AM for a fee
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Imperial Dragon

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • On the beach

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per stay (maximum GBP 15 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 15 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: GBP 15.00 per pet, per stay (maximum GBP 15 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Caledonia Hotel Douglas
Caledonia Douglas
At Caledonia Hotel
At Caledonia Douglas
At Caledonia Hotel Douglas

At Caledonia Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 12 out of 59 reviews" "
Rating 8 - Good. 21 out of 59 reviews" "
Rating 6 - Okay. 13 out of 59 reviews" "
Rating 4 - Poor. 7 out of 59 reviews" "
Rating 2 - Terrible. 6 out of 59 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

colette

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value in
The hotel is in a good location close the ferry terminal and restaurants pubs and shops. Breakfast was very good.
Stayed 3 nights in Jun 2023

10/10 Excellent

mel

Stayed 3 nights in Aug 2022

8/10 Good

Verified traveler

Traveled with partner
The room was ridiculously small and we were isolating in it, more of a cell! Breakfast was fine, chose there presuming Chinese restaurant underneath was open, found out it shut umpteen years ago! Lady owner pleasant.
Stayed 3 nights in Jun 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good location. Very Clean and tidy. Breakfast very good. We had one of the older rooms with a sea view which was adequate for a couple of nights stay. However, Lei, the owner showed us around the rooms that had already been refurbished and they are excellent! Lei is continuing the renovations to bring every room up to a high standard.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good place to stay, it felt homely and have stayed there numerous times and will return
Stayed 17 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness
Clean and tidy good location. reasonably priced.....
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Amenities, property conditions & facilities
No wardrobe tiny room very much outdated in need of some serious renovation
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the front. Friendly staff. Nice big room. Breakfast was nice.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Well located bit on the small size small windows for the view clean enough
Stayed 2 nights in Jun 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The caledonian Hotel 3 Star Hotel
The room was on the top floor and was reasonable spacious and clean. There is a lift but it is small and only takes 4 people. The breakfast was standard but service was quite prompt in the morning. The island authorities were digging up the road outside the Hotel in order to create a new Tram system along the front at Douglas. This work meant that there was a one way system in operation there and getting buses meant a detour to the bus station. The room was cleaned every day whilst we were there. We believe that the 3 stars was well earned. We did not employ WiFi whilst we were there.
Stayed 5 nights in Jun 2019

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for the TT, Nice quiet room. Really enjoyed our meal in the restaurant.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Staff & service
Clean and breakfast was good but a bit basic for the price
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The propery is very clean staff were very helpful Info about meal times werent clear I would stay here again
Stayed 2 nights in May 2019

6/10 Okay

SANDERSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was happy with the stay generally, however I was not overly happy with being charged a single occupancy charge when getting to the hotel I noticed that being in a room alone would have been cheaper - stayed £85 per night for two staying in a room and £65 for a lone person.
Stayed 3 nights in Dec 2018

8/10 Good

Tony, s. wales, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night stay to check out Douglas
Excellent location at the quieter end of the promenade.
Stayed 3 nights in Sep 2018

10/10 Excellent

D&J, manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and restaurant
Good location, very nice staff. The room was comfortable and the room staff were great. Fabulous Chinese restaurant attached serving very good food.
Stayed 3 nights in Sep 2018

10/10 Excellent

Martin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our holiday
Lovely island with beautiful countryside and quite towns with plenty of walks down glens. Vintage transport systems are excellent with good reliability and something only possible to do on the island. The islands heritage and museums are always worth visiting.
Stayed 14 nights in Aug 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel that we would return to
We rang the day before asking if there was somewhere at the hotel that we could leave our case as we had a morning flight and the check in time was 2pm. We where told yes we can leave case there,when we got there at 9am our room was ready so we could check in right away. There is a lift to all floors, our room was large with a double bed and a single the bathroom was large with a very powerful shower. The breakfast was great there was a set breakfast or a build your own breakfast and a list of items that you can request for breakfast the following day. The dining doubles as a Chinese restaurant in the evening we decided to have out tea there one night the meal was very good. Over all the service at the hotel is great and the staff are only to happy to help you. The hotel is about 15 minutes walk to the town centre. In the road close to the hotel there are bus stops going both ways with a bus about every 20 minutes. Would we return again yes
Stayed 7 nights in Aug 2018

6/10 Okay

Rita, London

Liked: Cleanliness, staff & service
Chinese run hotel on sea front
Basic hotel, in need of modernisation. Restaurant area was very nice. Breakfast was well cooked and nicely presented. Bedroom quite basic but very clean. Staff tried their best to be accommodating to our needs.
Stayed 7 nights in Jul 2018

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Hotel a little tired
hotel needs updating ,room ok,good breakfast.good location opposite the beach. There is no lounge to sit in except a very sparsely furnished room in the basement
Stayed 3 nights in May 2018

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At Caledonia for business stay
Comfortable room and helpful staff. The only problem for a business traveller is that breakfast doesn't start until 8.30 am, but I was provided with cereal and toast at 7.30am on the one day I had to start early and couldn't wait for 8.30 breakfast.
Stayed 3 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location - suited our needs.stairs up to room a bit steep
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff.. especially their breakfasts are amazing.
Stayed 2 nights in May 2018

2/10 Terrible

Dr Crowfield, Dr

Disliked: Staff & service, property conditions & facilities, room comfort
Its not a hotel, its a Chinese restaurant
Owner, told us if we used the lift we needed to pay one-hundred pounds if it broke, I'm 54. Was angry that she didnt know we were not having breakfast on our last day, although the staff were told. It is a chines restaurant and wreaks of food smells, no air con, very shabby.
Stayed 3 nights in May 2018

4/10 Poor

Verified traveler

Could do better!
This hotel appears a little 'tired'. Peeling paint on the hotel sign on arrival doesn't exactly instil confidence. Similar on the inside. Staff were pleasant enough though and breakfast was reasonable. The en-suite in my room was tiny, I couldn't clean my teeth without bashing my elbow on the wall. All in all, a tad shabby but it would seem that this is the case across the IOM due to a downturn in tourism.
Stayed 3 nights in Apr 2018