2/10 Terrible
Judith
Traveled with family and small children
Feb 22, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
upon arrival, there was a hand written note that said "left desk, be back ASAP". Standing there with bags for half hour with two other guest trying to check in. Upon standing there my visual started intake. The bellhop carts were too dirty to put my bags on. The floors were not vacuumed, lots of debris. Literally paper trash on floor in front of front desk. There was a stinch of uncleanness. One front desk person arrived he began my check-in. He asked "Do you want receipt?" i said "YES" , he said why? Excuse me, im not accustomed to paying without proof. Walking down hallway to get to my room, there were all kinds of people in corners and doorways before i made it to elevator. A young kid who received two rolls of toliet paper from front desk guy, let someone in from side door stairwell, elevator was not working, major debris in hallway. The place hadn't been cleaned since i don't know when. This is a place where low income families live. Its run down. Upon entering my dirty room....i couldn't even set my bags down....took a white towel ran it in the crease of the chair and BINGO! BEDBUGS! I never made it to the mattress, i flew out that room!
Judith
Stayed 1 night in Feb 2025