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Best Western Hotel Universel Drummondville

3.5 star property

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Photo gallery for Best Western Hotel Universel Drummondville

Stunning lobby with a central staircase, ornate chandelier, and modern reception area.
Relax in style with comfortable seating areas and a cozy fireplace in our spacious lobby.
Relax in this serene retreat with a large bed, comfortable armchair, and access to a poolside area.
Experience the grandeur of this stately building with its ornate entrance and decorative carvings.
Two beds with matching headboards and a flat-screen TV are featured in this stylish room.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
915 rue Hains, Drummondville, QC, J2C3A1
  • Centrexpo Cogeco Drummondville
    ‪10 min walk‬
  • Maison des arts Desjardins Drummondville
    ‪5 min drive‬
  • Village Québécois d'Antan
    ‪5 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator

Suite, 2 Queen Beds, Non Smoking, Refrigerator | Living area | 42-inch TV with satellite channels, first-run movies, MP3 dock

Suite, 2 Queen Beds, Non Smoking, Refrigerator

8.0 out of 10
Very good
(1 review)
  • 550 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator

Memory foam beds, desk, laptop workspace, blackout drapes

Suite, 1 Queen Bed, Non Smoking, Refrigerator

  • 550 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly) | Memory foam beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

10.0 out of 10
Exceptional
(2 reviews)
  • 330 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Memory foam beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

8.8 out of 10
Excellent
(22 reviews)
  • 330 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Memory foam beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(11 reviews)
  • 330 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Pool Access

Memory foam beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Pool Access

8.8 out of 10
Excellent
(6 reviews)
  • 330 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator

Suite, 1 King Bed, Non Smoking, Refrigerator | Living area | 42-inch TV with satellite channels, first-run movies, MP3 dock

Suite, 1 King Bed, Non Smoking, Refrigerator

  • 660 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Memory foam beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • 330 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Hotel Universel Drummondville

Drummondville hotel with 1 restaurants, connected to the convention center
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a conference center, and a hot tub are onsite.
Best Western Hotel Universel Drummondville offers 116 accommodations with MP3 docking stations and coffee/tea makers. Beds feature memory foam mattresses. Televisions come with premium satellite channels and first-run movies. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Best Western Hotel Universel Drummondville provides a hot tub and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

21 meeting rooms are available. This eco-certified hotel also offers a terrace, a vending machine, and multilingual staff. Complimentary self parking is available on site, along with a car charging station.

Best Western Hotel Universel Drummondville is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Best Western Hotel Universel Drummondville has a restaurant on site.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: CAD 7 to 30 for adults and CAD 5 to 12 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Piano
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 21 meeting rooms
  • Computer station
  • Conference center

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1972
  • Fireplace in lobby
  • Mosquito nets
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch TV with premium satellite channels
  • First-run movies
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per accommodation, per night, plus a deposit of CAD 150 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20.0 per night
Cribs (infant beds) are available for CAD 10.0 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 7 to 30 for adults, and CAD 5 to 12 for children
  • Pet deposit: CAD 150 per stay
  • Pet fee: CAD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CAD 10.0 per night
  • Rollaway bed fee: CAD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 2023-11-30, 057735

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 8:00 AM to 10:00 PM
Guests under 18 years old are not allowed in the swimming pool or fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Plus Hotel Universel
Best Western Plus Hotel Universel Drummondville
Best Western Plus Universel Drummondville
Drummondville Best Western
Hotel Best Western Drummondville
Best Western Plus Universel
BEST WESTERN PLUS Hotel Universel Drummondville Quebec
Best Western Drummondville
Best Western Hotel Drummondville
Best Western Universel Drummondville
Best Western Universel
Best Universel Drummondville
Best Western Hotel Universel Drummondville Hotel
Best Western Hotel Universel Drummondville Drummondville
Best Western Hotel Universel Drummondville Hotel Drummondville

Best Western Hotel Universel Drummondville Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 590 out of 1013 reviews
Rating 8 - Good. 259 out of 1013 reviews
Rating 6 - Okay. 89 out of 1013 reviews
Rating 4 - Poor. 41 out of 1013 reviews
Rating 2 - Terrible. 34 out of 1013 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

MANDIP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Betty

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when returning from vacation. This hotel is always clean and staff are friendly.
Stayed 1 night in Apr 2025

8/10 Good

Julie

Stayed 1 night in Apr 2025

10/10 Excellent

Samantha

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Right off the highway, friendly bilingual staff, clean property. Secure parking available.
Stayed 1 night in Apr 2025

10/10 Excellent

Samantha

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean rooms, great location
Stayed 1 night in Mar 2025

6/10 Okay

Bonnie

Toilet bowl was very dirty mentioned to reception when leaving.Also very surprised no coffee available in lobby in morning for guests to take when leaving.Every hotel in years I have stayed at always has coffee available for travel.Mentioned also.
Stayed 1 night in Mar 2025

10/10 Excellent

Gregory

Traveled with partner
Best in-room coffee yet. Nespresso machine. Room very comfortable.
Stayed 1 night in Mar 2025

10/10 Excellent

Guy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it all...
Stayed 1 night in Mar 2025

10/10 Excellent

Justin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelling through from Ontario, don’t speak English and was worried about the English barrier, had no problems at all! Nice, clean room. Great restaurants within walking distance !
Stayed 1 night in Mar 2025

10/10 Excellent

claudine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Jason

Stayed 1 night in Mar 2025

8/10 Good

Ida

Stayed 1 night in Feb 2025

8/10 Good

Anne-Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hôtel, nous avions une chambre rénovée Lit confortable, belle piscine
Stayed 2 nights in Mar 2025

10/10 Excellent

Katie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Herve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

2/10 Terrible

Premjayanth

Disliked: Amenities
Couldn't reach Quebec because of the winter storms during the family day weekend and no refund or credit was given
Stayed 2 nights in Feb 2025

8/10 Good

Travis

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient restaurant in hotel
Stayed 1 night in Feb 2025

2/10 Terrible

Silas

Stayed 1 night in Feb 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were nice. Clean hotel. It would be nice to have a continental breakfast.
Stayed 1 night in Feb 2025

10/10 Excellent

Ravae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Patricia

Stayed 1 night in Feb 2025

10/10 Excellent

Mario

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Melinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and very clean and friendly
Stayed 1 night in Feb 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025