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Carlton Downtown

4.0 star property

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Photo gallery for Carlton Downtown

Front of property
22-inch LCD TV with satellite channels, TV
Panoramic Suite | Egyptian cotton sheets, premium bedding, down comforters
Reception hall
Poolside bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Pool
  • Room service
  • Housekeeping

Explore the area

Map
Sheikh Zayed Road, Dubai, 7143
  • Dubai Mall
    ‪20 min walk‬
  • Burj Khalifa
    ‪2 min drive‬
  • Dubai World Trade Centre
    ‪2 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪9 min drive‬

Room options

View all photos for Classic One Bedroom Suite

Classic One Bedroom Suite | Egyptian cotton sheets, premium bedding, down comforters

Classic One Bedroom Suite

  • 559 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Premium One Bedroom Suite

Egyptian cotton sheets, premium bedding, down comforters

Premium One Bedroom Suite

  • 753 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room

Egyptian cotton sheets, premium bedding, down comforters

Deluxe Room

  • 452 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Panoramic Suite

Panoramic Suite | Egyptian cotton sheets, premium bedding, down comforters

Panoramic Suite

  • 904 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Two Bedroom Suite

22-inch LCD TV with satellite channels, TV

Deluxe Two Bedroom Suite

  • 807 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Panoramic two bed room suite

22-inch LCD TV with satellite channels, TV

Panoramic two bed room suite

  • 1345 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

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About this property

Carlton Downtown

4-star hotel in Trade Center
This hotel features 3 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas, free valet parking, and a free shopping center shuttle are also provided. Additionally, a nightclub, 2 bars/lounges, and a health club are onsite.
Carlton Downtown offers 365 accommodations with minibars and safes. Accommodations offer separate sitting areas. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 22-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily. Renovation of all guestrooms was completed in September 2023.

An outdoor tennis court and a health club are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
Armonia Spa has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

In addition to a full-service spa, Carlton Downtown features an outdoor tennis court and an outdoor pool. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Wireless Internet access is complimentary.

Business amenities at this 4-star property consist of a 24-hour business center, 28 meeting rooms, and limo/town car service. This family-friendly hotel also offers a children's pool, a health club, and a nightclub. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited complimentary onsite parking is available on a first-come, first-served basis. A total renovation of this property was completed in September 2023.

Carlton Downtown has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 11 AM.
Bayty - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Deli Grind - This delicatessen serves light fare only. Guests can enjoy drinks at the bar. Open daily.
Havana lounge - Onsite sports bar. Happy hour is offered. Open daily.
Narrah lebanise - This restaurant specializes in Middle Eastern cuisine. Open daily.
La Vie Dubai - This rooftop bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.

Languages

Arabic, English, Filipino, French, Hindi, Swahili, Turkish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free shopping center shuttle
  • Limo/town car service
  • Free secured, covered valet parking on site
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: AED 79 for adults and AED 39.50 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bayty
  • Deli Grind
  • Havana lounge
  • La Vie Dubai
  • Narrah lebanise

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Nightclub
  • Outdoor pool
  • Outdoor tennis court
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • 28 meeting rooms

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in public areas
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 47 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Renovated entire property - September 2023

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 22-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: 50 percent of room rate
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 50 percent of room rate
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 157.0
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 15.00 per accommodation, per night
  • A damage deposit of AED 500 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 79 for adults and AED 39.5 for children
  • Airport shuttle fee: AED 200 per person (one-way)
  • Early check-in fee: 50 percent of room rate (subject to availability)
  • Late check-out fee: 50 percent of room rate (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the spa

Property is also known as

Dubai Warwick Hotel
Hotel Warwick Dubai
Carlton Downtown Hotel
Warwick Dubai Hotel
Carlton Downtown Hotel Dubai
Carlton Downtown Dubai
Warwick Dubai
Warwick Hotel Dubai
Carlton Downtown Hotel
Carlton Downtown Dubai
Carlton Downtown Hotel Dubai

Carlton Downtown Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 503 out of 1000 reviews
Rating 8 - Good. 302 out of 1000 reviews
Rating 6 - Okay. 92 out of 1000 reviews
Rating 4 - Poor. 51 out of 1000 reviews
Rating 2 - Terrible. 52 out of 1000 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Abdullah

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
not a single employee is smiling, looks like all of them are forced to work or they need a raise in salary
Stayed 1 night in Feb 2025

2/10 Terrible

Pankaj

Disliked: Staff & service, property conditions & facilities, room comfort
To whom it may concern, I wish to make a complaint about the room I received whilst staying at the Carlton Downtown, Dubai 23-27 February 2025. Upon arrival, I asked reception for a room with a view of the Burj Khalika and was told I could have one. When I went into the room, there was no view. I asked reception again and was assured that I would be moved the following day. The same thing happened every day and I was never moved, despite promises that I would be. I was eventually offered the possibility of one night in a room with a view but it was too late by then. I am really unhappy about this and it spoiled my stay. Thank you
Stayed 4 nights in Feb 2025

10/10 Excellent

Tyler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Gonzalo

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Everton Rodrigo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect!
Stayed 1 night in Feb 2025

8/10 Good

Nabil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Jerry

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Disappointed in food in morning. Too expensive. Never revived a final receipt. Won’t stay again.

10/10 Excellent

Hiroyuki

Stayed 2 nights in Jan 2025

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dubai 2025

Friendly and efficient staff with clean and comfortable rooms. Great position for World Trade Centre.
Stayed 6 nights in Jan 2025

4/10 Poor

Sunday

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

hamed

Stayed 3 nights in Dec 2024

10/10 Excellent

Serdrick

Liked: Cleanliness, property conditions & facilities
Nice and convenient
Stayed 1 night in Dec 2024

2/10 Terrible

Omar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Baljinder

Traveled with partner
Liked: Property conditions & facilities
Staff is very helping
Stayed 3 nights in Nov 2024

8/10 Good

Arlette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

LOCATION Is Everything

The hotel is located in the middle of everything. Thw staff is extremely friendly as well. I'd definitely recommend staying here & I wouldn't surely stay on a future visit. I felt safe & everything was very nice.
Stayed 6 nights in Nov 2024

10/10 Excellent

Jonathan, Glenbrook

Stayed 7 nights in Aug 2024

10/10 Excellent

Songphop

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ห้องสะอาด ทำเลใกล้รถไฟฟ้า พนักงานดี
Stayed 3 nights in Sep 2024

6/10 Okay

Helene, Jounieh

Stayed 1 night in Aug 2024

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A good hotel for what you pay a bit outdated
Stayed 2 nights in Aug 2024

2/10 Terrible

Aaref

Stayed 2 nights in Aug 2024

10/10 Excellent

HEMLATA G

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

Mel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, cleanness, staff, and proximity to the metro station was great. My suit was spacious and had an amazing view. I highly recommend this hotel and will certainly consider re-booking it on my next trip to Dubai.
Stayed 5 nights in Apr 2024

10/10 Excellent

Colston Julian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing staff great location

Lovely staff very helpful and warm . Very convient location . Amazing rooms !
Stayed 1 night in Jul 2024

2/10 Terrible

Aaref

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Ranjit

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024