Knight Castle Hotel

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Knight Castle Hotel

Interior
Nightclub
Outdoor pool, sun loungers
Minibar, in-room safe, desk, blackout drapes
View from property

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Bar
  • Spa
  • Room service
  • Gym
  • Parking included

Explore the area

Map
Al Maktoum Street, S/N, Dubai, DU, 56262
  • Al Ghurair Centre
    10 min walk
  • Deira Clocktower
    11 min walk
  • City Centre Deira
    3 min drive
  • Dubai (DXB-Dubai Intl.)
    13 min drive

Room options

Family Room

  • Sleeps 4
  • 1 King Bed

Deluxe Single Room

  • 344 sq ft
  • Sleeps 1
  • 1 Twin Bed

Deluxe Room

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Executive Room

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Junior Suite

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

Executive Single Room

  • 344 sq ft
  • Sleeps 2
  • 1 Twin Bed

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About this property

Knight Castle Hotel

5-star hotel in Deira
This hotel features 3 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas, free valet parking, and a free shopping center shuttle are also provided. Other amenities include a nightclub, a health club, and a bar/lounge.
Knight Castle Hotel offers 212 air-conditioned accommodations with DVD players and minibars. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

Satellite television is provided. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and hair dryers. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include massages.
In addition to a full-service spa, Knight Castle Hotel features an outdoor pool and a health club. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

Business amenities at this 5-star property consist of a business center, meeting rooms, and limo/town car service. This luxury hotel also offers a nightclub, a sauna, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking and valet parking are available on site.

Knight Castle Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Al Shindagah - This coffee shop serves breakfast, lunch, and dinner. Open 24 hours.
Al Diwan - This restaurant specializes in Middle Eastern cuisine and serves dinner only.
Sketch - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner.
Al Sharq - Onsite bar.
24-hour room service is available.

Languages

Arabic, English, Filipino, French, Hindi, Polish, Russian

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free shopping center shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AED 77 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Al Diwan
  • Al Sharq
  • Al Shindagah
  • Sketch

Things to do

  • Full-service spa
  • Health club
  • Nightclub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 11 floors
  • Ballroom
  • Banquet hall
  • Built in 1997
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: noon
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

This property welcomes adults only
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 77 per person
  • Airport shuttle fee: AED 105 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Dubai Metropolitan
Dubai Metropolitan Palace
Metropolitan Dubai
Metropolitan Dubai Palace
Metropolitan Palace
Metropolitan Palace Dubai
Metropolitan Palace Hotel
Metropolitan Palace Hotel Dubai
Palace Dubai
Hotel Metropolitan Palace
Metropolitan Palace Dubai Hotel
Carlton Palace Hotel Dubai
Carlton Palace Hotel
Carlton Palace Dubai
Carlton Palace
Carlton Palace Hotel
Knight Castle Hotel Hotel
Knight Castle Hotel Dubai
Knight Castle Hotel Hotel Dubai

Knight Castle Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 387 out of 1002 reviews" "
Rating 8 - Good. 386 out of 1002 reviews" "
Rating 6 - Okay. 125 out of 1002 reviews" "
Rating 4 - Poor. 50 out of 1002 reviews" "
Rating 2 - Terrible. 54 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Ehab, Mississauga

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the opportunity to stay at the Carlton Palace Hotel in Dubai, and unfortunately, my experience left much to be desired. From the moment I entered the hotel, I couldn't help but notice the outdated facilities that desperately need renovation. The entire hotel seemed worn out and in dire need of a facelift. The room I stayed in was a stark reflection of this aging facility. The furniture looked tired, and the overall decor felt outdated. The lack of modern amenities was disappointing, especially considering the premium price I paid for my stay. The bathroom, in particular, looked like it had seen better days, with signs of wear and tear evident everywhere. Aside from the physical state of the hotel, the service I received was equally subpar. The staff, though polite, seemed overwhelmed and understaffed. This resulted in slow service, particularly in the hotel's dining areas. The restaurant staff appeared harried, and the quality of service suffered greatly. Additionally, I must highlight another significant issue during my stay at the Carlton Palace Hotel in Dubai: the severely limited and inconvenient car parking space. Finding a parking spot was a nightmare, primarily due to the inadequate size and layout of the parking area. The spaces were incredibly narrow and cramped, making it extremely challenging to maneuver even a standard-sized vehicle. One of the aspects that deeply disappointed me during my stay at the Carlton Palace Hotel was the breakfast buf
Stayed 3 nights in Oct 2023

6/10 Okay

Anton

Business traveler
Disliked: Cleanliness
The location is nice, the hotel design is unique and cool - like having multiple palaces stacked on top of each other. Use the glass elevator to appreciate
Stayed 1 night in Oct 2023

6/10 Okay

Ossam

Business traveler
Disliked: Amenities, property conditions & facilities
Cost per night is good
Stayed 8 nights in Sep 2023

10/10 Excellent

Hamid

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dubai stopover
Horrible experience, staff at check in counter, air conditioning, furniture, room cleanses not justified as 5 star rating. It should be 2 stars. I won’t recommend to stay here, Dubai had much better choices.😐
Stayed 1 night in Sep 2023

10/10 Excellent

Karim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Ossam

Business traveler
Disliked: Cleanliness, amenities
Location is yhe most abvious pro
Stayed 6 nights in Aug 2023

10/10 Excellent

Samer

Stayed 1 night in Jul 2023

10/10 Excellent

Qamar, Springfield

Liked: Staff & service, amenities, property conditions & facilities
Over all it was ok.
Stayed 1 night in May 2023

2/10 Terrible

Mahmoud

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Inconvenient mattress Rooms bad smell Bad groceries at the breakfast Room in- cleanness ….Etc Will never go there again
Stayed 2 nights in Mar 2023

6/10 Okay

Nishanth kannambally

Business traveler
Disliked: Staff & service
Not a great place , smoking smell everywhere, reception teams no idea how to search the biking ref, no professionals at al
Stayed 2 nights in Mar 2023

2/10 Terrible

Abidemi A

Stayed 6 nights in Feb 2023

8/10 Good

faisal

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Everything else was good service cleanness just the bed was ridiculously hard can't sleep well paying for 4 stars hotel
Stayed 2 nights in Feb 2023

2/10 Terrible

Jose

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Fattah

Disliked: Staff & service, property conditions & facilities
The hotel canceled my reservation without any notice or explanation!
Stayed 2 nights in Jan 2023

2/10 Terrible

Mohamed

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not cleaned and it’s not 5 stars hotel never
Rooms not clean Smell very bad Fridge not working and very bad smell WC very bad
Stayed 3 nights in Jan 2023

8/10 Good

Jasbir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, except some basic fasilities missing
Stayed 2 nights in Dec 2022

8/10 Good

Girardo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

8/10 Good

Gary

Stayed 1 night in Sep 2022

2/10 Terrible

William

Traveled with group
Disliked: Staff & service
I paid for 2 weeks, but only stayed there 2 nights. They haven’t refunded me back. Very unhappy
Stayed 14 nights in Mar 2022

8/10 Good

Ajmal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit dated but generally good
Stayed 2 nights in Feb 2022

2/10 Terrible

Waseem

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever.
It is the worst hotel to stay in Dubai. Their rooms are extremely dirty, bathroom shower floods the entire bathroom, the reception at the hotel have an extremely bad attitude and dont care if your not happy with the stay. I had a really bad experience staying at this hotel and there are too many issues for me too list here. Bottom this is an extremely bad hotel to stay at. Do yourself a favor and stay away from this hotel. They have a 5 star rating which they probably got 30 years ago and have since dropped their standards. They are not even worth 1 star.
Stayed 16 nights in Nov 2021

8/10 Good

Inthiaz

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice hotel with great staff. The restaurant was a bit expensive
Stayed 14 nights in Nov 2021

4/10 Poor

Kenya

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The breakfast buffet was delicious! Service of agent at counter so unprofessional! The safe in the room and the fridge didn't work. It was too risky carrying the passports with us anywhere we went. Milk for my little one went bad. There was mold in the shower.
Stayed 6 nights in Nov 2021

4/10 Poor

Baker

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
- dirty towels - unventilated room - dirty room window - low quality TV signal/screen
Stayed 4 nights in Nov 2021