See all properties

Dukes The Palm Dubai Hotel

5.0 star property

Choose dates to view prices

Photo gallery for Dukes The Palm Dubai Hotel

Private beach, sun loungers, beach umbrellas, beach towels
Creator video
3 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby
Indoor pool, outdoor pool, pool umbrellas, sun loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
$243
includes taxes & fees
Jan 30 - Jan 31

Explore the area

View in a map
Palm Jumeirah, Dubai, 120015
  • Place, Palm Islands
    ‪1 min walk‬
  • Place, Palm Jumeirah Mall
    ‪1 min walk‬
  • Place, The View at The Palm
    ‪8 min walk‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪28 min drive‬

Room options

View all photos for Deluxe Room

1 bedroom, premium bedding, pillowtop beds, in-room safe

Deluxe Room

  • Sleeps 2

View all photos for Premium Room

1 bedroom, premium bedding, pillowtop beds, in-room safe

Premium Room

  • Sleeps 2

View all photos for Deluxe Studio

1 bedroom, premium bedding, pillowtop beds, in-room safe

Deluxe Studio

  • Sleeps 2

View all photos for Grand Studio

1 bedroom, premium bedding, pillowtop beds, in-room safe

Grand Studio

  • Sleeps 3

View all photos for Premium Studio

1 bedroom, premium bedding, pillowtop beds, in-room safe

Premium Studio

  • Sleeps 2

View all photos for One Bedroom Premium Apartment

1 bedroom, premium bedding, pillowtop beds, in-room safe

One Bedroom Premium Apartment

  • Sleeps 4

View all photos for Deluxe Suite

1 bedroom, premium bedding, pillowtop beds, in-room safe

Deluxe Suite

  • Sleeps 3

View all photos for Superior Suite

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Suite

  • Sleeps 4

View all photos for Deluxe Room - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Deluxe Room - Private Beach, Infinity Pool, Lazy River & Kids Club Access | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Deluxe Room - Private Beach, Infinity Pool, Lazy River & Kids Club Access

  • 291 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed OR 1 Large Twin Bed

View all photos for Superior Room - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Superior Room - Private Beach, Infinity Pool, Lazy River & Kids Club Access | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Room - Private Beach, Infinity Pool, Lazy River & Kids Club Access

  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Room - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Premium Room - Private Beach, Infinity Pool, Lazy River & Kids Club Access | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Premium Room - Private Beach, Infinity Pool, Lazy River & Kids Club Access

10.0 out of 10
Exceptional
(1 review)
  • 398 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Suite - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Deluxe Suite - Private Beach, Infinity Pool, Lazy River & Kids Club Access | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Deluxe Suite - Private Beach, Infinity Pool, Lazy River & Kids Club Access

  • 603 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Suite - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Superior Suite - Private Beach, Infinity Pool, Lazy River & Kids Club Access | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Suite - Private Beach, Infinity Pool, Lazy River & Kids Club Access

  • 646 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Premium Suite - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Premium Suite - Private Beach, Infinity Pool, Lazy River & Kids Club Access | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Premium Suite - Private Beach, Infinity Pool, Lazy River & Kids Club Access

  • 764 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Royal Suite - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Royal Suite - Private Beach, Infinity Pool, Lazy River & Kids Club Access | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Royal Suite - Private Beach, Infinity Pool, Lazy River & Kids Club Access

  • 1615 sq ft
  • 1 bedroom
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Deluxe Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Deluxe Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access

  • 280 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access

  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Premium Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Premium Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access

  • 388 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Executive Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Executive Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access

  • 517 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Grand Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Grand Studio - Private Beach, Infinity Pool, Lazy River & Kids Club Access

  • 549 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Apartment, 1 Bedroom - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Apartment, 1 Bedroom - Private Beach, Infinity Pool, Lazy River & Kids Club Access | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Apartment, 1 Bedroom - Private Beach, Infinity Pool, Lazy River & Kids Club Access

  • 603 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Premium Apartment, 1 Bedroom - Private Beach, Infinity Pool, Lazy River & Kids Club Access

Premium Apartment, 1 Bedroom - Private Beach, Infinity Pool, Lazy River & Kids Club Access | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Premium Apartment, 1 Bedroom - Private Beach, Infinity Pool, Lazy River & Kids Club Access

  • 646 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Royal Suite

1 bedroom, premium bedding, pillowtop beds, in-room safe

Royal Suite

  • Sleeps 4

View all photos for Family Suite

1 bedroom, premium bedding, pillowtop beds, in-room safe

Family Suite

  • Sleeps 4

View all photos for Premium Suite

1 bedroom, premium bedding, pillowtop beds, in-room safe

Premium Suite

  • Sleeps 4

View all photos for Queen Elizabeth Suite

1 bedroom, premium bedding, pillowtop beds, in-room safe

Queen Elizabeth Suite

  • Sleeps 4

View all photos for Superior Room 1 King bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Room 1 King bed

  • Sleeps 2

View all photos for Deluxe Room 1 King bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Deluxe Room 1 King bed

  • Sleeps 2

View all photos for Superior Room

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Room

  • Sleeps 2

View all photos for Superior Studio

1 bedroom, premium bedding, pillowtop beds, in-room safe

Superior Studio

  • Sleeps 2

View all photos for Executive Studio

1 bedroom, premium bedding, pillowtop beds, in-room safe

Executive Studio

  • Sleeps 3

View all photos for Junior Suite

1 bedroom, premium bedding, pillowtop beds, in-room safe

Junior Suite

  • Sleeps 2

View all photos for One Bedroom Apartment

1 bedroom, premium bedding, pillowtop beds, in-room safe

One Bedroom Apartment

  • Sleeps 4

Similar properties

Kayaking
Fairmont The Palm
  • On private beach
  • Pool
  • Spa
  • Kids pool
4.5 out of 5, Wonderful, 1,005 reviews
Fairmont The Palm

About this property

Dukes The Palm Dubai Hotel

5-star hotel in Palm Jumeirah
Catch some rays on Dukes The Palm Dubai Hotel's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants.
Dukes The Palm Dubai Hotel offers 506 air-conditioned accommodations with safes and complimentary bottled water. Pillowtop beds feature premium bedding. 55-inch LED televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, a marina, and a health club are featured at the hotel. An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include facials, body treatments, and manicures and pedicures.
Step outside to unwind on the sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Dukes The Palm Dubai Hotel like a marina and a complimentary children's club.

Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 3 bars/lounges and a poolside bar. Wireless Internet access is complimentary. This luxury hotel also offers an outdoor pool, a children's pool, and a health club. Complimentary self parking and valet parking are available on site.

Dukes The Palm Dubai Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Great British Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
West 14 - This steakhouse specializes in American cuisine and serves lunch and dinner.
Khyber - This restaurant specializes in Indian cuisine and serves dinner only.
DUKES Bar - Onsite bar.
24-hour room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: AED 122 for adults and AED 61 for children
  • 3 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • DUKES Bar
  • Great British Restaurant
  • Khyber
  • West 14

Things to do

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • In a regional park
  • Marina
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • High-pile carpet in room
  • No elevator
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 15 floors
  • 2 buildings
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • No plastic drinking straws

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AED 150.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 122 for adults and AED 61 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

DUKES Dubai Hotel Palm Jumeirah
DUKES Hotel
DUKES Dubai Palm Jumeirah
Dubai Dukes The Palm, a Royal Hideaway Hotel Hotel
Hotel Dukes The Palm, a Royal Hideaway Hotel
Dukes Palm Royal Hideaway Hotel
Dukes Palm Royal Hideaway Dubai
Dukes The Palm, a Royal Hideaway Hotel Dubai
Dukes Palm Royal Hideaway Hotel Dubai
Hotel Dukes The Palm, a Royal Hideaway Hotel Dubai
DUKES Dubai Hotel Palm Jumeirah
Dukes Dubai
Dukes Palm Royal Hideaway
Dukes Palm Royal Hideaway Hotel Dubai
Dukes Palm Royal Hideaway Hotel
Dukes Palm Royal Hideaway Dubai
Dukes Palm Royal Hideaway
Hotel Dukes The Palm, a Royal Hideaway Hotel Dubai
Dubai Dukes The Palm, a Royal Hideaway Hotel Hotel
Hotel Dukes The Palm, a Royal Hideaway Hotel
Dukes The Palm, a Royal Hideaway Hotel Dubai
Dukes The Palm a Royal Hideaway Hotel
DUKES Dubai Hotel Palm Jumeirah
Dukes Dubai
Dukes Palm Royal Hideaway
Dukes The Palm, a Royal Hideaway Hotel Hotel
Dukes The Palm, a Royal Hideaway Hotel Dubai
Dukes The Palm, a Royal Hideaway Hotel Hotel Dubai

Dukes The Palm Dubai Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 717 out of 1102 reviews
Rating 8 - Good. 211 out of 1102 reviews
Rating 6 - Okay. 89 out of 1102 reviews
Rating 4 - Poor. 43 out of 1102 reviews
Rating 2 - Terrible. 42 out of 1102 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Dirk

Stayed 2 nights in Oct 2025

10/10 Excellent

Adam

Stayed 8 nights in Sep 2025

10/10 Excellent

AJEYA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in Sep 2025

10/10 Excellent

Miguel, RALEIGH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and modern 5 star hotel. When my reservation was made I was given the option to add breakfast for $5US, it's definitely worth it. No self parking, only valet but it's free (not anymore if you tip the drivers which is a must anyway). Private beach and location at the Palm Jumeira in front of the mall and monorail is a plus.
Stayed 3 nights in Sep 2025

4/10 Poor

Zadoo

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The only things redeeming about Dukes were the pool, multiple places to hang out (when checked out and the location) The rooms and decor was so old fashioned, the bathroom had a smell with a broken toilet and a fridge opposite the toilet. No sauna or steam room. The grounds had peeling paint all through. The lobby was poorly designed, always crowded because the front desk were super slow. Thanks to patient concierges.
Stayed 7 nights in Sep 2025

10/10 Excellent

Sendi

Stayed 6 nights in Sep 2025

8/10 Good

Nazia

Stayed 5 nights in Sep 2025

2/10 Terrible

Mohamed-Ali

Stayed 6 nights in Sep 2025

10/10 Excellent

Bedru

Stayed 1 night in Sep 2025

6/10 Okay

AMER

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
In the half board they did not have good food Variety. In the breakfast they ask to pay coffee
Stayed 6 nights in Sep 2025

10/10 Excellent

Bedru

Stayed 1 night in Sep 2025

10/10 Excellent

D-wan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay across from the mall which is great if you like to shop. The hotel and beach was beautiful .
Stayed 4 nights in Sep 2025

10/10 Excellent

Mohammad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The whole staff was friendly and they catered to all our needs highly recommend this hotel. We had a wonderful time. Thank you for everything.
Stayed 4 nights in Sep 2025

8/10 Good

Hakan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel location. Easy access to private beach. Hotel has a great indoor pool. Staff was friendly and quite helpful in general. Palm Jumeriah Mall is literally right in front of the Hotel. Hotel is a little outdated, and there was a change of ownership during our stay.
Stayed 8 nights in Sep 2025

4/10 Poor

Hussein

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Only thing we liked about this hotel was the location was close to the palm jumeirah mall and the beach. Other than that, older design rooms and balcony does not overlook the beach as we expected. Won’t be staying here again. Staff was very friendly however.
Stayed 3 nights in Sep 2025

10/10 Excellent

teresa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members are very kind and caring, room service is very professional. Buffett breakfast has many selections and delicious.
Stayed 6 nights in Sep 2025

10/10 Excellent

Addis, Bridgeport

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2025

8/10 Good

craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Marina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is splended. We appreshiated by good work of the personal. Aspecilly at the restorante.
Stayed 4 nights in Sep 2025

8/10 Good

Bola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

6/10 Okay

Hawkar

Stayed 11 nights in Aug 2025

10/10 Excellent

Parvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very family oriented hotel it’s our second there we really enjoy it the staff are amazing. Location is good
Stayed 10 nights in Aug 2025

10/10 Excellent

Ricky David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 10 nights in Aug 2025

2/10 Terrible

Mohammed

Disliked: Staff & service, room comfort

Not the experience we expected.

We moved from the Anantara hotel to Dukes the palm as we heard a lot of goods things. We booked a room with breakfast for 3 days through hotel.com. When we arrived the hotel said they did not have this booking. A particular rude receptionist called Chris seemed to have a very poor attitude and didnt listen nor take our complaints seriously. Vikas and Asif were amazing and a credit to the industry and without their help my time on holiday would have been a mess. The pool is way to deep for children so you if you cant swim or have small kids there is a limited shallow end. Not a great experience and I wont be going again.
Stayed 4 nights in Aug 2025