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Fairmont The Palm

5.0 star property

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Photo gallery for Fairmont The Palm

4 outdoor pools, pool umbrellas, sun loungers
Exterior
Fairmont Gold, Room, Multiple Beds, Balcony, Sea View | 1 bedroom, minibar, in-room safe, soundproofing
4 outdoor pools, pool umbrellas, sun loungers
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Room service
$186
includes taxes & fees
Sep 1 - Sep 2

Explore the area

View in a map
Palm Jumeirah, Dubai
  • Marina Beach
    ‪7 min drive‬
  • Mall of the Emirates
    ‪7 min drive‬
  • Aquaventure
    ‪8 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪28 min drive‬

Room options

View all photos for Signature Suite, 1 King Bed, Jetted Tub, Sea View

1 bedroom, minibar, in-room safe, soundproofing

Signature Suite, 1 King Bed, Jetted Tub, Sea View

  • 2164 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Sea View

1 bedroom, minibar, in-room safe, soundproofing

Deluxe Room, 1 King Bed, Sea View

8.4 out of 10
Very good
(25 reviews)
  • 517 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Sea View

1 bedroom, minibar, in-room safe, soundproofing

Deluxe Room, 2 Queen Beds, Sea View

8.4 out of 10
Very good
(16 reviews)
  • 560 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, 2 Double Beds

1 bedroom, minibar, in-room safe, soundproofing

Family Room, 2 Double Beds

  • 1033 sq ft
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Fairmont Heritage Room, 1 King Bed, Partial Sea View

1 bedroom, minibar, in-room safe, soundproofing

Fairmont Heritage Room, 1 King Bed, Partial Sea View

8.8 out of 10
Excellent
(12 reviews)
  • 517 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Heritage Room, 2 Queen Beds

1 bedroom, minibar, in-room safe, soundproofing

Fairmont Heritage Room, 2 Queen Beds

8.6 out of 10
Excellent
(20 reviews)
  • 560 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Serenity Room, with Balcony, Spa Access

View from room

Fairmont Serenity Room, with Balcony, Spa Access

8.8 out of 10
Excellent
(3 reviews)
  • 517 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Heritage Room, 2 Queen Beds, Partial Sea View

1 bedroom, minibar, in-room safe, soundproofing

Fairmont Heritage Room, 2 Queen Beds, Partial Sea View

8.4 out of 10
Very good
(7 reviews)
  • 560 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Heritage Room, 1 King Bed

1 bedroom, minibar, in-room safe, soundproofing

Fairmont Heritage Room, 1 King Bed

9.4 out of 10
Exceptional
(20 reviews)
  • 517 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Fairmont Gold Heritage, Lounge Access)

1 bedroom, minibar, in-room safe, soundproofing

Room, 2 Queen Beds (Fairmont Gold Heritage, Lounge Access)

9.4 out of 10
Exceptional
(6 reviews)
  • 560 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont, Suite, 1 Bedroom, Sea View

1 bedroom, minibar, in-room safe, soundproofing

Fairmont, Suite, 1 Bedroom, Sea View

10.0 out of 10
Exceptional
(1 review)
  • 1496 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Sea View (Fairmont Gold, Lounge Access)

1 bedroom, minibar, in-room safe, soundproofing

Suite, 1 Bedroom, Sea View (Fairmont Gold, Lounge Access)

8.0 out of 10
Very good
(1 review)
  • 1916 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Sea View (Fairmont Gold, Lounge Access)

1 bedroom, minibar, in-room safe, soundproofing

Room, 2 Queen Beds, Sea View (Fairmont Gold, Lounge Access)

  • 560 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Fairmont Gold Heritage, Lounge Access)

1 bedroom, minibar, in-room safe, soundproofing

Room, 1 King Bed (Fairmont Gold Heritage, Lounge Access)

8.8 out of 10
Excellent
(3 reviews)
  • 517 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Sea View

1 bedroom, minibar, in-room safe, soundproofing

Presidential Suite, 1 King Bed with Sofa bed, Sea View

  • 4198 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Fairmont Gold, Room, Multiple Beds, Balcony, Sea View

Fairmont Gold, Room, Multiple Beds, Balcony, Sea View | 1 bedroom, minibar, in-room safe, soundproofing

Fairmont Gold, Room, Multiple Beds, Balcony, Sea View

  • 517 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room, Multiple Beds, Balcony, Sea View (Grand Family Heritage Palm)

1 bedroom, minibar, in-room safe, soundproofing

Deluxe Room, Multiple Beds, Balcony, Sea View (Grand Family Heritage Palm)

  • 1033 sq ft
  • Sea view
  • Sleeps 5
  • 2 King Beds

View all photos for Deluxe Room, Multiple Beds, Balcony, Sea View (Grand Family Heritage Palm)

1 bedroom, minibar, in-room safe, soundproofing

Deluxe Room, Multiple Beds, Balcony, Sea View (Grand Family Heritage Palm)

8.0 out of 10
Very good
(1 review)
  • 1033 sq ft
  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

View all photos for Family Room, Multiple Beds, Balcony (Grand Family Heritage)

View from room

Family Room, Multiple Beds, Balcony (Grand Family Heritage)

  • 1033 sq ft
  • City view
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

View all photos for Apartment, 1 Bedroom

1 bedroom, minibar, in-room safe, soundproofing

Apartment, 1 Bedroom

  • 2067 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Apartment, 2 Bedrooms

1 bedroom, minibar, in-room safe, soundproofing

Apartment, 2 Bedrooms

  • 2788 sq ft
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Sea View

1 bedroom, minibar, in-room safe, soundproofing

Deluxe Suite, 1 Bedroom, Sea View

  • 1916 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room, 2 Bedrooms, Balcony, Sea View (Corner Jacuzzi Palm)

1 bedroom, minibar, in-room safe, soundproofing

Family Room, 2 Bedrooms, Balcony, Sea View (Corner Jacuzzi Palm)

  • 2680 sq ft
  • 2 bedrooms
  • Sea view
  • Sleeps 5
  • 2 King Beds

Deluxe Room, 2 Bedrooms, Kitchen

  • Sleeps 5
  • 2 King Beds

View all photos for Apartment, 2 Bedrooms, Sea View

1 bedroom, minibar, in-room safe, soundproofing

Apartment, 2 Bedrooms, Sea View

  • 2153 sq ft
  • Sea view
  • Sleeps 5
  • 1 King Bed

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About this property

Fairmont The Palm

5-star hotel in Palm Jumeirah
Catch some rays on Fairmont The Palm's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 10 restaurants. Housekeeping is available on request.
Fairmont The Palm offers 381 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. 40-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and a health club are featured at the hotel. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Step outside to unwind on the sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Fairmont The Palm you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the hotel's 10 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This luxury hotel also offers a children's pool, a health club, and a steam room. Complimentary self parking and valet parking are available on site, along with a car charging station.

Fairmont The Palm has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Mashrabiya Lounge - This beachfront lobby lounge specializes in international cuisine and serves breakfast, lunch, dinner, and light fare.
Flow Kitchen - Overlooking the garden, this family restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Frevo - This restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Seagrill Bistro - This beachfront seafood restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Little Miss India - Overlooking the garden, this fine-dining restaurant specializes in Indian cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: AED 160 for adults and AED 80 for children
  • 10 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Flow Kitchen
  • Frevo
  • Little Miss India
  • Mashrabiya Lounge
  • Seagrill Bistro

Things to do

  • 4 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • Dining table
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 8 meeting rooms
  • Computer station
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Dining table
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Beach enhancements are underway along the trunk of Palm Island, adjacent to this property. During this time, guests may experience intermittent noise disturbance and some views may be obstructed. The hotel continues to operate as normal, offering beach access, 4 swimming pools, and landscaped gardens.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 160 for adults and AED 80 for children
  • Airport shuttle fee: AED 320 per vehicle

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Breakfast Included rate plans are valid for 2 adults only. Surcharges apply for children.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Fairmont Hotel Palm
Fairmont Palm
Palm Fairmont
Fairmont Palm Hotel Dubai
Fairmont Palm Hotel
Fairmont Palm Dubai
Fairmont The Palm Hotel
Fairmont The Palm Dubai
Fairmont The Palm Hotel Dubai

Fairmont The Palm Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 663 out of 1004 reviews
Rating 8 - Good. 195 out of 1004 reviews
Rating 6 - Okay. 73 out of 1004 reviews
Rating 4 - Poor. 36 out of 1004 reviews
Rating 2 - Terrible. 37 out of 1004 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Emmanuel

Stayed 3 nights in May 2025

10/10 Excellent

Dylan

Stayed 4 nights in May 2025

10/10 Excellent

Muhsin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Thx for all people work there
Stayed 3 nights in May 2025

10/10 Excellent

Aram

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was very nice hotel
Stayed 3 nights in May 2025

10/10 Excellent

Alaa, mississauga

Stayed 2 nights in May 2025

8/10 Good

Abdulgader

Liked: Cleanliness, staff & service
The furniture is very old and they need to work on the property facilities
Stayed 2 nights in May 2025

10/10 Excellent

Danae Hannah Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Samuel James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Nikolay

Stayed 1 night in May 2025

10/10 Excellent

TIGRAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Tigran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in May 2025

8/10 Good

Christopher Ian

Liked: Cleanliness
Stayed 4 nights in May 2025

10/10 Excellent

Herinder Pal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to business hotel. The rooms are a little tired, but service, team and food are fantastic.
Stayed 2 nights in May 2025

10/10 Excellent

Sam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Sarah

Stayed 6 nights in Apr 2025

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with excellent staff. Great location on the Palm, short walk to Nakheel Mall.
Stayed 6 nights in Apr 2025

10/10 Excellent

Navjot Kaur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, amazing staff very welcoming and helpful. Highly recommended everyone to stay at Fairmont The Palm.
Stayed 3 nights in Apr 2025

4/10 Poor

Andrew T M

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Used to be amazing. Great holiday with jazz and easy listening around the pool. The hotel Is no longer beachfront like the images as there are high walls around the beachclubs between the hotel and sea and these clubs pump out loud loud music all day and into the night. Tired decoration. Staff amazing. Standards have fallen. Good shuttle bus to the town. Stayed 5 times, won’t stay again.
Stayed 11 nights in Apr 2025

10/10 Excellent

peter, Apex

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing and well kept. It's 12-13 years old, and the rooms could start to use some updates, but that will happen over time. Everything else is top shelf, and their entire staff are kind, attentive, and take pride in their work. It's refreshing to see.
Stayed 9 nights in Apr 2025

10/10 Excellent

Michael Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy music on beach at adjacent hotel. Great location visually on the Palm. Major dining area might consider an adults only area for adults - mornings noisy with children running about.
Stayed 7 nights in Apr 2025

4/10 Poor

PETER

Traveled with partner
When i booked the it was supposed to be a city view which if you call the side of a building a city view. We asked to get a seaview rather than the depressing city view. We had to wait over 2 hours to get our room. And were upcharged excessivly i felt for the room. The breakfast buffet was just annoying as there was not enough staff to serve the number of people. Service around the packed pools and beaches was marginal. The music from the clubs play until 4 am one night and we could here the base in our room. Not my best vacaton.
Stayed 5 nights in Apr 2025

8/10 Good

Suzanne

Stayed 7 nights in Apr 2025

10/10 Excellent

Gregory

Stayed 7 nights in Apr 2025

6/10 Okay

Myisha

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The front desk service and cleanliness of this hotel was top notch. I typically avoid buffets because of how unsanitary they usually are, but even the breakfast buffet was well kept. They did give away me and my daughter’s table as soon as we got up to make us plates. No apology, they just let us stand there with plates in hand until we found our own table. After being at the pool for 2 hours, my daughter took a break, dried off, and once she returned to the pool she placed her towel on my beach chair instead of her own. One of the poolside attendants walked over shortly after and started grabbing our swim bag and shoes to toss it on another swim chair. I got out the pool to ask what he was doing and he started YELLING at me saying there was no towel on this chair so he promised the chair to someone else. I told him that’s our chair, he kept yelling at me so loud that 2 other families stepped in, vouched we’d been there for hours, and they didn’t like how he was talking to me. The man just stormed off. This rattled my nerves so bad that I almost left the pool. One of the families asked me not to let his behavior intimidate me and to finish enjoying myself, so we stayed.
Stayed 6 nights in Mar 2025

10/10 Excellent

Hannah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025