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Mercure Gold Hotel Jumeirah Dubai by Accor

4.0 star property

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Photo gallery for Mercure Gold Hotel Jumeirah Dubai by Accor

Exterior
Outdoor pool
Food and drink
Rooftop terrace
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Gym
  • Parking included

Explore the area

Map
Al Mina Road, Dubai, 66431
  • Dubai World Trade Centre
    ‪4 min drive‬
  • Dubai Cruise Terminal
    ‪4 min drive‬
  • Burj Khalifa
    ‪8 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪16 min drive‬

Room options

View all photos for Executive Suite, 1 Double Bed

Premium bedding, in-room safe, desk, blackout drapes

Executive Suite, 1 Double Bed

  • 592 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed

  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Premium bedding, in-room safe, desk, blackout drapes

Superior Room, 2 Twin Beds

  • 377 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed | Premium bedding, in-room safe, desk, blackout drapes

Superior Double Room, 1 Double Bed

  • 377 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Double Room, 1 Double Bed with Sofa bed

Premium bedding, in-room safe, desk, blackout drapes

Family Double Room, 1 Double Bed with Sofa bed

  • 398 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Family Suite

Premium bedding, in-room safe, desk, blackout drapes

Family Suite

  • Sleeps 4
  • 1 Double Bed and 2 Double Sofa Beds

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About this property

Mercure Gold Hotel Jumeirah Dubai by Accor

4-star hotel in Bur Dubai
Along with 2 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. Free WiFi in public areas is provided, as well as free valet parking, a free area shuttle, and a free shopping center shuttle. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
Mercure Gold Hotel Jumeirah Dubai by Accor offers 184 accommodations with safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
In addition to a full-service spa, Mercure Gold Hotel Jumeirah Dubai by Accor features an outdoor pool and a steam room. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered on select days. Wireless Internet access is complimentary.

Business amenities at this 4-star property consist of a business center, a meeting room, and limo/town car service. Event facilities measuring 732 square feet (68 square meters) include conference space. This Mediterranean hotel also offers a fitness center, a rooftop terrace, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking and valet parking are available on site.

Mercure Gold Hotel Jumeirah Dubai by Accor is a smoke-free property.

The hotel offers a complimentary manager's reception on select days.
Senses - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open 24 hours.
24-hour room service is available.

Languages

Arabic, English, French, German, Hindi, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle
  • Free shopping center shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: AED 72 per person
  • 2 restaurants
  • A bar/lounge
  • Free manager's reception
  • Snack bar/deli

Restaurants on site

  • Headlines
  • Senses

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping
  • Steam room
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 732 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Rooftop terrace

Full-service spa

  • Massage

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2009
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Mediterranean architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Please be advised that all guests, including children, staying at Mercure Gold Hotel Al Mina Road Dubai are required to present valid identification upon check-in, which may be either a passport or a GCC National ID card. UAE driver's licenses are acceptable for UAE Nationals only. UAE Nationals may check in with either a passport, National ID, or a valid UAE driver's license.
The name on the credit card used at check-in must be the primary name on the guestroom reservation. If the card is unavailable, guests are required to contact the property in advance to request a third party credit card authorization form.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property does not allow children

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 15.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 72 per person
  • Airport shuttle fee: AED 250 per vehicle (roundtrip, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Mercure Gold
Mercure Gold
Mercure Gold Al Mina Road Dubai
Mercure Gold Hotel
Mercure Gold Hotel Al Mina Road Dubai
Mercure Gold Hotel Mina
Mercure Gold Mina
Mercure Gold Hotel Jumeirah by Accor
Mercure Gold Hotel Al Mina Road Dubai
Mercure Gold Hotel Jumeirah Dubai by Accor Hotel
Mercure Gold Hotel Jumeirah Dubai by Accor Dubai
Mercure Gold Hotel Jumeirah Dubai by Accor Hotel Dubai

Mercure Gold Hotel Jumeirah Dubai by Accor Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 373 out of 1001 reviews
Rating 8 - Good. 359 out of 1001 reviews
Rating 6 - Okay. 129 out of 1001 reviews
Rating 4 - Poor. 72 out of 1001 reviews
Rating 2 - Terrible. 67 out of 1001 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Pauline

Liked: Cleanliness, amenities
This is not our first time staying at the Mercure and it will not be our last.
Stayed 1 night in Jan 2025

6/10 Okay

Shamsur

Traveled with family and small children
Disliked: Staff & service, amenities
Didn’t like the way their staff treated us. They gave us a smoking room where I have 2 young children and they had to sleep in a room that stunk of smoke, and their staff thought we were stealing their towels. It’s ridiculous. They need some customer service training.
Stayed 6 nights in Dec 2024

8/10 Good

Muhammed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was generally ok. Breakfast was a little basic. Staff were really great. There was construction near the area.
Stayed 7 nights in Dec 2024

8/10 Good

Mohammed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to airport and cruise terminal.
Stayed 6 nights in Nov 2024

10/10 Excellent

siva

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with friendly staffs. Rooms were clean and comfortable. Special thanks to Reiben and Myriam in front desk. They made check in process very easy and were very helpful. Staffs in Highlander went out of the way to make the stay comfortable. Special thanks to Rathod.
Stayed 2 nights in Nov 2024

10/10 Excellent

Talent, Bulawayo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has an exotic feel to it. The food was great mostly breakfast. The stuff are so friendly. Very welcoming.
Stayed 7 nights in Nov 2024

6/10 Okay

Richard

Traveled with family
Liked: Cleanliness, staff & service
The property was clean, and the staff were friendly. However, my room was on the second floor, and we could hear loud music from the nightclubs on the ground floor of the hotel until 3 a.m. This made it difficult to enjoy a restful night’s sleep.
Stayed 1 night in Nov 2024

8/10 Good

Kawther

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Claudia

Business traveler
Liked: Staff & service, room comfort

Great choice for business trips

Very comfortable and well-priced option for short stays in Dubai.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jason

Stayed 1 night in Oct 2024

4/10 Poor

Arafa Mohammed

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good
Stayed 5 nights in Oct 2024

2/10 Terrible

Izrar

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Teck Kim, Singapore

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Toiletries not provided but property has friendly staff.
Stayed 1 night in Oct 2024

10/10 Excellent

Abbas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the location of this property. TONS of dining options nearby. Staff was AMAZING, especially the gentlemen taking care of our luggage. Great guides and you must ask them about exploring Dubai! You wont be disappointed. Room was large, cool, and cleaned evey day. Can't say enough nice things about this hotel and the staff. Great work Mercure Gold. We will definitely come back.
Stayed 4 nights in Oct 2024

8/10 Good

Ryan

Stayed 2 nights in Oct 2024

8/10 Good

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service!
Stayed 10 nights in Sep 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Acceptable but needs improvement.

An OK hotel if you are on a budget and need to be in this particular area. It has a ground floor nightclub on the North side (right hand side upon entry) and it can be heard in the rooms above on that side. If possible, book a room on the South side and on floors 3 or 4. Food is acceptable, breakfast being the best. Lunch and dinner can be hit or miss. Staff are very helpful but let down by management.
Stayed 7 nights in Sep 2024

10/10 Excellent

Mohammod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

6/10 Okay

Jhett

Business traveler

Expectation was not met

Noisy bar on the ground floor. Limited restaurant option. Old room furnitures and fixtures. Old mattress. No view to talk about.
Stayed 7 nights in Jul 2024

10/10 Excellent

Leano

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

6/10 Okay

Anthony

Business traveler
Stayed 1 night in Jul 2024

10/10 Excellent

Mohamad

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 9 nights in Jun 2024

10/10 Excellent

Eid

Liked: Cleanliness, staff & service, property conditions & facilities
Sanjay is great in housekeeping, he is cleaning the room well, all hygiene and good work by him. Room cleaning everyday is done. Bathrooms are clean
Stayed 1 night in Jun 2024

10/10 Excellent

bassam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, surrounding area
Stayed 4 nights in Jun 2024

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2 night Stay in Dubai

On arrival the staff were friendly and efficient and nothing was too much trouble. Hotel is located in a great location to get around Dubai rooms were spacious clean and the bed was very comfortable. I would definitely stay here again
Stayed 2 nights in May 2024