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Palace Downtown

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Palace Downtown

Outdoor pool, open 7:00 AM to 7:00 PM, cabanas (surcharge)
Restaurant
Lobby sitting area
Restaurant
View from property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Room service
  • Breakfast available
  • Housekeeping

Explore the area

Map
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai
  • Souk al Bahar
    ‪2 min walk‬
  • Dubai Mall
    ‪6 min walk‬
  • KidZania
    ‪9 min walk‬
  • Dubai (DXB-Dubai Intl.)
    ‪25 min drive‬

Room options

View all photos for Palace Suite Fountain View

Palace Suite Fountain View | Minibar, in-room safe, blackout drapes, soundproofing

Palace Suite Fountain View

8.4 out of 10
Very good
(5 reviews)
  • 1130 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Fountain View

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Fountain View

9.4 out of 10
Exceptional
(8 reviews)
  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Lake View

Minibar, in-room safe, blackout drapes, soundproofing

Junior Suite Lake View

8.8 out of 10
Excellent
(5 reviews)
  • 753 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room, Fountain View

Minibar, in-room safe, blackout drapes, soundproofing

Palace Room, Fountain View

10.0 out of 10
Exceptional
(1 review)
  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Lake View Room

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Lake View Room

9.2 out of 10
Wonderful
(31 reviews)
  • 549 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room, Lake View

Minibar, in-room safe, blackout drapes, soundproofing

Palace Room, Lake View

  • 549 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Diplomatic Suite, Lake View

Diplomatic Suite, Lake View | Minibar, in-room safe, blackout drapes, soundproofing

Diplomatic Suite, Lake View

  • 1130 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Suite, Lake View

Minibar, in-room safe, blackout drapes, soundproofing

Palace Suite, Lake View

10.0 out of 10
Exceptional
(1 review)
  • 1130 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

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Property amenity

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Pool
Spa
Kids pool
Parking included
4.8 out of 5, Exceptional, (1154)
The price is $201
per night
$252 total
includes taxes & fees
Feb 1 - Feb 2
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About this property

Palace Downtown

5-star Dubai hotel, connected to a shopping center in Downtown Dubai
A full-service spa, an outdoor pool, and a restaurant are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.
Palace Downtown offers 242 accommodations with minibars and safes. Rooms open to balconies. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and bidets.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.
The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
In addition to a full-service spa, Palace Downtown features an outdoor pool and a health club. The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wired and wireless Internet access.

Business amenities at this 5-star property consist of a business center, meeting rooms, and limo/town car service. Event facilities measuring 18299 square feet (1700 square meters) include conference space. This luxury hotel also offers a children's pool, a sauna, and spa services. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Complimentary self parking and valet parking are available on site.

Palace Downtown has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Palace Downtown has a restaurant on site.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Bulgarian, English, Filipino, French, Hindi, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AED 160 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18,299 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • On a lake
  • On the boardwalk/promenade
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa treatment rooms
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Check-in is 2 PM on December 31 to avoid temporary road closures.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 350.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AED 500 per night
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 160 per person
  • Airport shuttle fee: AED 400 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Dubai Downtown Palace
Palace Downtown Dubai
Palace Dubai Downtown
Palace Hotel Dubai Downtown
Palace The Old Town Dubai
The Palace Old Town
The Palace The Old Town Hotel Dubai
Palace Downtown Dubai Hotel
Palace Downtown Hotel
The Palace Downtown Dubai
Palace Downtown Hotel
Hotel Palace Downtown Dubai
Dubai Palace Downtown Hotel
Hotel Palace Downtown
Palace Downtown Dubai
The Palace Downtown Dubai
Palace Hotel
Palace
Palace Downtown Hotel
Palace Downtown Dubai
Palace Downtown Hotel Dubai

Palace Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 791 out of 1001 reviews" "
Rating 8 - Good. 143 out of 1001 reviews" "
Rating 6 - Okay. 41 out of 1001 reviews" "
Rating 4 - Poor. 10 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Samuel Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a massage and it was great
Stayed 2 nights in Oct 2024

8/10 Good

Aziz

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Yves M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the place it is so clean
Stayed 5 nights in Aug 2024

10/10 Excellent

Silas

Liked: Cleanliness, room comfort
The staff makes the experience great
The Palace Downtown in Dubai offers an unforgettable experience, largely thanks to its exceptional staff. From the moment we arrived, the valet and welcoming team made us feel at home with their warm hospitality. The breakfast staff, in particular, stood out for their attentiveness and genuine care, ensuring every morning started off perfectly. While we encountered an issue with the quality of our room, we truly appreciated management’s effort to address our concerns, even though it came a bit late. However, the professionalism of the staff far exceeded our expectations. Their dedication and service easily outshined any minor inconveniences related to the room or view, making our stay truly remarkable. The staff’s impeccable service was the highlight of our visit and will be the lasting memory of our time at The Palace Downtown.
Stayed 3 nights in Oct 2024

10/10 Excellent

Ceidy, Anaheim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Sachiko

Stayed 1 night in Sep 2024

10/10 Excellent

Catina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. They corrected my room and enjoyed my stay
Stayed 4 nights in Oct 2024

8/10 Good

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Mustafa

Stayed 2 nights in Sep 2024

10/10 Excellent

Shastra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beyong great!
Stayed 3 nights in Sep 2024

10/10 Excellent

Yossi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

ismeta

Stayed 6 nights in Aug 2024

10/10 Excellent

Debra

Stayed 4 nights in Sep 2024

10/10 Excellent

Jessie Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, location and amenities. thirptara on site is an amazingggg restaurant also, cannot recommend this hotel enough
Stayed 6 nights in Sep 2024

10/10 Excellent

David

Stayed 3 nights in Aug 2024

10/10 Excellent

Naz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

tikimia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place!!
Stayed 1 night in Sep 2024

10/10 Excellent

Rayan

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best experiences
Stayed 4 nights in Sep 2024

10/10 Excellent

anisha

Stayed 3 nights in Aug 2024

6/10 Okay

Bruce, Westerville

Stayed 6 nights in Aug 2024

10/10 Excellent

RODRIGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel in a unique location you will find everything in a walking distance. The staff in the reception are very nice and friendly and help you with everything
Stayed 2 nights in Sep 2024

10/10 Excellent

F

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Special place - wonderful location. Will come again.
Stayed 1 night in Sep 2024

10/10 Excellent

Jubran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

ARFA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing hotel with the best of everything, hospitality, friendliness of staff, housekeeping, room service, cleanliness, amenities steam room, sauna, convenience of to the mall in minutes, Beautiful inside and outside well kept, overall No.1 hotel experience ever
Stayed 11 nights in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Skip
Stayed 4 nights in Sep 2024