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Shangri-La Dubai

5.0 star property

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Photo gallery for Shangri-La Dubai

Poolside bar
Picture-Perfect Room | Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk
Couples treatment rooms, sauna, steam room, body treatments
Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews

9.6 out of 10
Exceptional

Popular amenities

Explore the area

Map
Sheikh Zayed Road, P.o. Box 75880, Dubai, 0000
  • Dubai Mall
    ‪15 min walk‬
  • Burj Khalifa
    ‪18 min walk‬
  • Dubai World Trade Centre
    ‪2 min drive‬
  • Dubai (DXB-Dubai Intl.)
    ‪9 min drive‬

Room options

View all photos for Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast

Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast

9.6 out of 10
Exceptional
(4 reviews)
  • 893 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast

Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast | Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast

9.6 out of 10
Exceptional
(14 reviews)
  • 484 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Deluxe, Room, 2 Twin Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon Deluxe, Room, 2 Twin Beds

  • 484 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Horizon, Executive Room - Exclusive access to the Horizon Club Lounge and breakfast

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon, Executive Room - Exclusive access to the Horizon Club Lounge and breakfast

10.0 out of 10
Exceptional
(10 reviews)
  • 592 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon, Premier Room - Exclusive access to the Horizon Club Lounge and breakfast

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon, Premier Room - Exclusive access to the Horizon Club Lounge and breakfast

10.0 out of 10
Exceptional
(10 reviews)
  • 710 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Sea View

Deluxe Room, 1 King Bed, Sea View | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Sea View

9.8 out of 10
Exceptional
(47 reviews)
  • 484 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Sea View

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, Sea View

9.6 out of 10
Exceptional
(18 reviews)
  • 484 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Burj View

Deluxe Room, 1 King Bed, Burj View | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Burj View

9.8 out of 10
Exceptional
(18 reviews)
  • 484 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Burj View

Deluxe Room, 2 Twin Beds, Burj View | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, Burj View

9.4 out of 10
Exceptional
(3 reviews)
  • 484 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Picture-Perfect Room

Picture-Perfect Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Picture-Perfect Room

10.0 out of 10
Exceptional
(1 review)
  • 484 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

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About this property

Shangri-La Dubai

5-star hotel in Trade Center
5 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include an outdoor pool, a health club, and a bar/lounge.
Shangri-La Dubai offers 302 air-conditioned accommodations with minibars and safes. A pillow menu is available. LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and complimentary bottled water. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a health club are featured at the hotel. An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

CHI, The Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
In addition to a full-service spa, Shangri-La Dubai features an outdoor tennis court and an indoor pool. Dining is available at one of the hotel's 5 restaurants. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wired and wireless Internet access.

This 5-star property offers access to a business center and meeting rooms. This luxury hotel also offers an outdoor pool, a children's pool, and a health club. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking and valet parking are available on site, along with a car charging station.

Shangri-La Dubai is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Dunes Cafe - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Hoi An - Onsite theme restaurant. Open daily.
Shang Palace - Onsite theme restaurant. Open daily.
Lobby Lounge - Onsite café. Open daily.
24-hour room service is available.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Greek, Hindi, Indonesian, Italian, Portuguese, Romanian, Russian, Spanish, Turkish, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 150 for adults and AED 150 for children
  • 5 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Dunes Cafe
  • Hoi An
  • Lobby Lounge
  • Shang Palace

Things to do

  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • Art supplies
  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (43 inch wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Meals are not included in the half board rate for children ages 11 and under. Meals for children can be requested onsite for a surcharge.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AED 150.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 150 for adults and AED 150 for children
  • Airport shuttle fee: AED 350 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property

Property is also known as

Dubai Hotel Shangri-la
Dubai Shangri-la
Dubai Shangri-la Hotel
Hotel Dubai Shangri-la
Hotel Shangri-la Dubai
Shangri-la Dubai
Shangri-la Dubai Hotel
Shangri-la Hotel Dubai
Shangri La Hotel Dubai
Shangri La Dubai
Shangri Hotel Dubai
Shangri Dubai
Shangri-La Dubai Hotel
Shangri-La Dubai Dubai
Shangri La Hotel Dubai
Shangri-La Dubai Hotel Dubai

Shangri-La Dubai Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1151 out of 1349 reviews
Rating 8 - Good. 126 out of 1349 reviews
Rating 6 - Okay. 41 out of 1349 reviews
Rating 4 - Poor. 14 out of 1349 reviews
Rating 2 - Terrible. 17 out of 1349 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ramacharan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional. Seriously every staff made sure we had great time in the hotel. I've not seen this before in any other stay. All of them were good, some of them I remember the names are Yassar, Hareed, Sasikumar (help with huge luggages), Keith, Hamid. Janeth, Erika and all Happy hour team. Since the hotel is in downtown, its very near to Burj, Museum, Frame etc.
Stayed 3 nights in Mar 2025

10/10 Excellent

Arvinder

Stayed 3 nights in Mar 2025

10/10 Excellent

Suhaa, Kigali

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to the whole team. They were friendly and helpful at all times. Perfect location, great food and dining options. Horizon Executive room was so well thought through with stationary details, that it made a perfect office with a view! Mini bar was generous with tons of options. Didn’t get to try room service due to fasting but great looking menu with lots of options too. Downside: Room was located near the elevator so that was quite noisy against the wall but overall, great stay and definitely coming back. When next in Dubai.
Stayed 4 nights in Mar 2025

10/10 Excellent

Elmer, Reno

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like all other Shangri-La.. staying there is one of the best places to stay. Everyone from reception, to concierge , to the chef Oomo, waiters, Maria in the morning buffet. WE also got an upgrade to the horizon for a small fee.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jared

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Place

3rd time staying here - will be back
Stayed 5 nights in Feb 2025

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and more than helpfully. Location is excellent
Stayed 3 nights in Mar 2025

10/10 Excellent

Alvaro

Stayed 3 nights in Mar 2025

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and view. Service was excellent!!
Stayed 6 nights in Mar 2025

10/10 Excellent

Amirali, RICHMOND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 9 nights in Mar 2025

10/10 Excellent

Mabel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was lovely! The amenities were amazing. The outdoor pool has a great view to the Burj Khalifa. The top pool was great too. Breakfast at Dunes cafe had fresh and different options. Dinner at the Shang Palace was delicious and a stunning presentation.
Stayed 8 nights in Mar 2025

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful hotel and convenient
Stayed 4 nights in Mar 2025

10/10 Excellent

yaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi The property and room was very clean , breakfast wad great , stuff was very helping , most in parking area and in the horizon club lounge room , zinab and all other , thank you for great stay.
Stayed 4 nights in Mar 2025

10/10 Excellent

s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Rabindra

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel.
Stayed 5 nights in Feb 2025

10/10 Excellent

Maricel, Hercules

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly and helpful. Room is neat and offer conveniences.
Stayed 5 nights in Mar 2025

10/10 Excellent

Aleem

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, food and amenities
Stayed 3 nights in Mar 2025

10/10 Excellent

Ritesh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kindness of staff
Stayed 5 nights in Mar 2025

10/10 Excellent

Theresa

Stayed 2 nights in Mar 2025

6/10 Okay

Ismael

Traveled with family
- Worst reservations agents / team I have ever dealt with at a high end hotel. - Hotel staff, however, were nice and helpful during our stay. The duty manager was super kind and upgraded my room to a suite at check-in which I really appreciated. - Hotel quality: dated rooms / standards and was expecting much higher quality rooms for a hotel of this stature. - Price: I stayed in other hotels which provided a better ‘hard product’ i.e room furniture / decor / hotel standards and quality for the same price so - it definitely looks dated and crying for a refurbishment. Overall, I will not stay at the Shangri-la again given the really bad service / inflexibility of its reservations team/agents.
Stayed 3 nights in Mar 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with very comfortable bedding and excellent service!
Stayed 6 nights in Mar 2025

10/10 Excellent

Manoharan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent welcoming staff at the door, clearn room, xcellent breakfast, courteous and helpful staff on the ground floor at all times. Thank you. My party of 5 enjoyed our stay from Mach 4 - 9th. Mano Govindaraj, Washington D.C.,USA.
Stayed 5 nights in Mar 2025

10/10 Excellent

Jaba

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent experience, the customer service was top notch. Overall very good hotel for the value and the location.
Stayed 4 nights in Mar 2025

10/10 Excellent

Rafael, North Andover

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING!
Stayed 7 nights in Mar 2025

10/10 Excellent

Monina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are all friendly and accommodating!!! Food quality is outstanding!
Stayed 6 nights in Mar 2025

10/10 Excellent

James

Stayed 9 nights in Mar 2025