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Shangri-La Dubai

5.0 star property

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Photo gallery for Shangri-La Dubai

Poolside bar
Creator video
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk
Couples treatment rooms, sauna, steam room, body treatments

Reviews

9.6 out of 10
Exceptional

Popular amenities

$267
includes taxes & fees
Oct 25 - Oct 26

Explore the area

View in a map
Sheikh Zayed Road, P.o. Box 75880, Dubai, 0000
  • Place, Dubai Mall
    ‪15 min walk‬
  • Place, Burj Khalifa
    ‪18 min walk‬
  • Place, Dubai World Trade Centre
    ‪2 min drive‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪9 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Sea View

Deluxe Room, 1 King Bed, Sea View | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Sea View

9.8 out of 10
Exceptional
(57 reviews)
  • 484 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Sea View

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, Sea View

9.4 out of 10
Exceptional
(19 reviews)
  • 484 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Burj View

Deluxe Room, 1 King Bed, Burj View | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Burj View

9.8 out of 10
Exceptional
(20 reviews)
  • 484 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Burj View

Deluxe Room, 2 Twin Beds, Burj View | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, Burj View

9.6 out of 10
Exceptional
(4 reviews)
  • 484 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast

Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast | Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast

9.6 out of 10
Exceptional
(14 reviews)
  • 484 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Deluxe, Room, 2 Twin Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon Deluxe, Room, 2 Twin Beds

  • 484 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast

Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast

9.6 out of 10
Exceptional
(4 reviews)
  • 893 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon, Executive Room - Exclusive access to the Horizon Club Lounge and breakfast

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon, Executive Room - Exclusive access to the Horizon Club Lounge and breakfast

10.0 out of 10
Exceptional
(12 reviews)
  • 592 sq ft
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon, Premier Room - Exclusive access to the Horizon Club Lounge and breakfast

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon, Premier Room - Exclusive access to the Horizon Club Lounge and breakfast

10.0 out of 10
Exceptional
(11 reviews)
  • 710 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Picture-Perfect Room

Picture-Perfect Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Picture-Perfect Room

10.0 out of 10
Exceptional
(2 reviews)
  • 484 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

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About this property

Shangri-La Dubai

5-star hotel in Trade Center
5 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include an outdoor pool, a health club, and a bar/lounge.
Shangri-La Dubai offers 302 air-conditioned accommodations with minibars and safes. A pillow menu is available. LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and complimentary bottled water. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a health club are featured at the hotel. An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Chi has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
In addition to a full-service spa, Shangri-La Dubai features an outdoor tennis court and an indoor pool. Dining is available at one of the hotel's 5 restaurants. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wired and wireless Internet access.

This 5-star property offers access to a business center and meeting rooms. This luxury hotel also offers an outdoor pool, a children's pool, and a health club. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking and valet parking are available on site, along with a car charging station.

Shangri-La Dubai is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Dunes Cafe - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Hoi An - Onsite theme restaurant. Open daily.
Shang Palace - Onsite theme restaurant. Open daily.
Lobby Lounge - Onsite café. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 150 for adults and AED 150 for children
  • 5 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Dunes Cafe
  • Hoi An
  • Lobby Lounge
  • Shang Palace

Things to do

  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • Art supplies
  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (43 inch wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Meals are not included in the half board rate for children ages 11 and under. Meals for children can be requested onsite for a surcharge.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AED 150.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 150 for adults and AED 150 for children
  • Airport shuttle fee: AED 350 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.
Property Registration Number 1506855

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property

Property is also known as

Dubai Hotel Shangri-la
Dubai Shangri-la
Dubai Shangri-la Hotel
Hotel Dubai Shangri-la
Hotel Shangri-la Dubai
Shangri-la Dubai
Shangri-la Dubai Hotel
Shangri-la Hotel Dubai
Shangri La Hotel Dubai
Shangri La Dubai
Shangri Hotel Dubai
Shangri Dubai
Shangri-La Dubai Hotel
Shangri-La Dubai Dubai
Shangri La Hotel Dubai
Shangri-La Dubai Hotel Dubai

Reviews

Shangri-La Dubai Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 1269 out of 1494 reviews
Rating 8 - Good. 139 out of 1494 reviews
Rating 6 - Okay. 48 out of 1494 reviews
Rating 4 - Poor. 17 out of 1494 reviews
Rating 2 - Terrible. 21 out of 1494 reviews

Reviews

10/10 Excellent

Fergus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Shanghai La Dubai is a remarkable property staffed by remarkable people. Upon entering the hotel, I was greeted by name without having even checked in yet. Each member of staff went above and beyond to make my stay as memorable as possible. Moustafa, and all the front desk members, ensured that my needs were met and exceeded. They were a wealth of knowledge and advice for a first time traveler to Dubai. My room was top notch, the spa was indulgent, just everything was top shelf, especially the staff.
Stayed 3 nights in Jul 2025

10/10 Excellent

Duminda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Ahmed

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jürg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Aicha, Ewa Beach

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
During our recent trip to Dubai for my son's birthday, we had the pleasure of staying at what I can confidently say was the best hotel we've ever experienced. Our week-long stay, spanning seven days, was nothing short of exceptional, thanks largely to the outstanding service provided by the hotel staff. From the moment we arrived, we were enveloped in an atmosphere of warmth and hospitality. The staff treated us with remarkable kindness, ensuring that we felt valued and welcomed throughout our entire stay. Every interaction was marked by a genuine smile and a willingness to help, which made our experience even more enjoyable. The hotel went above and beyond to provide us with a true five-star treatment—whether it was at check-in, during our meals, or when we requested assistance with our plans in the city. Each staff member, from the reception to the housekeeping team, was attentive and eager to meet our needs, creating a friendly and respectful environment that we appreciated immensely. This was not just a hotel stay; it felt like a home away from home. The thoughtfulness of the staff contributed significantly to making my son's birthday celebration memorable and special. We are already looking forward to our next visit to Dubai and will definitely be returning to this hotel. I highly recommend it to anyone seeking a remarkable experience with unparalleled service.
Stayed 6 nights in Jun 2025

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Location is very acentral, very helpful staffs. Manage to get a city view room upgrade made our stay fantastic, my kids had so much fun at the pool. They were generous with our late check out time, manage to see the city a lil longer before heading to the airport. Thank you for such great hospitality.
Stayed 3 nights in Jul 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. We arrived early and the staff facilitated us with an early check in. Big spacious rooms with good views. The real gem is the pool with amazing views of the Burj Khalifa. Was a great stay, would recommend to everyone.
Stayed 1 night in Jul 2025

6/10 Okay

Zolzaya

Stayed 3 nights in Jul 2025

10/10 Excellent

Fadzai

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hospitality, environment, people.
Stayed 3 nights in Jul 2025

10/10 Excellent

Fadzai

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved my time at the hotel, lovely professional staff, hospitality, excellent menu choices, A big one for me is the staff, the cleanliness of the environment. A big thank you to the porter and door man, I’m forgetting his name, his a bit elderly and his name starts with K, he always had a smile, worked so hard, in the hot weather and conditions, awesome job indeed his efforts never go unnoticed at all
Stayed 2 nights in Jul 2025

10/10 Excellent

Nawal

Liked: Cleanliness, amenities, property conditions & facilities
I loved this hotel so much! Everything was on top, especially when they gave us a late checkout! Special thanks to the front desk, Sooud and Moustafa, they were very accommodating and so helpful!
Stayed 7 nights in Jul 2025

2/10 Terrible

SUBUL, Morton Grove

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great until they charged me for three people’s breakfast buffet for a day that I did not utilize the buffet. I never signed up for a three day package and was not told I would be charged whether I would dine in or not. The manager, who replied to my Dispute stated the package price given to me was because I signed up for three days which I did not. I am now disputing this with my bank now. Completely ruined the end of a great trip and stay.
Stayed 3 nights in Jul 2025

10/10 Excellent

kyle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Shangri La Dubai was an amazing stay from start to finish. The staff were perfect and I would recommend upgrading to the horizon club room
Stayed 2 nights in Jul 2025

10/10 Excellent

adin

Stayed 1 night in Jul 2025

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were the Best! Very kind people! Loved my stay!
Stayed 3 nights in Jul 2025

10/10 Excellent

sandhya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was amazing , breakfast was fantastic . The crew there made us feel welcome . Haris Kadar helped with booking tours and helped made adjustments to accommodate us . Ahmad in dining area was fantastic as well.will stay here again
Stayed 5 nights in Jul 2025

6/10 Okay

Nancy

Stayed 1 night in Jul 2025

8/10 Good

Juliana, Parkland

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I believe this is a 4 star property and not 5 , overall the stay was good.
Stayed 5 nights in Jun 2025

10/10 Excellent

Edwin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was amazing 5 stars 🌟 the staff was excellent in a great location 5 min away from dubai mall and burj Khalifa one of the best hotels i ever stayed at thank u for the greatest staff
Stayed 8 nights in Jun 2025

10/10 Excellent

Jessie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Place was great and they took care of every single thing that was requested from the concierge.. plus the doorman Mr. Khodarahm was always a true gentleman with us.. highly recommend this place
Stayed 8 nights in Jun 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Do not book Hal board

Picture perfect room, nice. Do not book Half board as restaurant do not serve buffet dinner but need to choose from limited options of Chinese, Vietnamese and some Indian for vegetarian. Morning breakfast buffet was large but only one person taking care of all guests and seems he was exhausted and not able to help well.
Stayed 1 night in Jul 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 Stars – A Truly Memorable Stay!

Again, our experience at Shangri-La Dubai was nothing short of exceptional. From the moment we arrived, we were welcomed with warm smiles and outstanding service. The customer service throughout our stay was impeccable – every staff member was friendly, attentive, and genuinely caring. A heartfelt thank you to Camilla and Karim, who went above and beyond to make our stay special. Their kindness and professionalism truly stood out and made us feel so well looked after. A particularly special moment was the thoughtful birthday surprise for my husband – we were touched to find a beautiful cake and festive balloons waiting in our room. It was such a memorable gesture and meant so much to both of us. We’re so grateful for the amazing hospitality and will absolutely be back again. Thank you to the entire Shangri-La team for making our stay so unforgettable! See you again soon.
Stayed 1 night in Jul 2025

2/10 Terrible

Satvir

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Staff is super rude
Stayed 3 nights in May 2025

10/10 Excellent

Gualy María

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hospitality at its finest

The hotel is spectacular and the staff is amazing. We felt super welcomed and catered to. We were lucky to get a room upgrade and we were speechless with the views the attention to detail and everything. Food is very good and drinks as well. The only thing we felt is was a little outdated was the pool area. Not bad but definitely not at the same standard as the rest of the hotel.
Stayed 1 night in Jun 2025