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The Retreat Palm Dubai MGallery by Sofitel

5.0 star property

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Photo gallery for The Retreat Palm Dubai MGallery by Sofitel

On the beach, sun loungers, beach umbrellas, beach towels
Penthouse Suite with Rooftop Terrace, Palm Sea View and Club Lounge Access | Beach/ocean view
Sundeck
Fitness facility
Interior entrance

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Room service
$237
includes taxes & fees
Dec 13 - Dec 14

Explore the area

View in a map
Palm Jumeirah, Dubai, Dubai, 0
  • Place, Palm Islands
    ‪1 min walk‬
  • Place, Burj Khalifa
    ‪32 min drive‬
  • Place, Dubai Mall
    ‪32 min drive‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪41 min drive‬

Room options

View all photos for Deluxe Room with Balcony

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room with Balcony

7.8 out of 10
Good
(10 reviews)
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room with Balcony, Palm Sea View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room with Balcony, Palm Sea View

9.6 out of 10
Exceptional
(7 reviews)
  • 377 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room with Balcony, Partial Palm Sea View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room with Balcony, Partial Palm Sea View

7.8 out of 10
Good
(8 reviews)
  • 377 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Room with Balcony, Palm Sea View and Club Lounge Access

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Room with Balcony, Palm Sea View and Club Lounge Access

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Suite, 1 Bedroom, Balcony, Partial Sea View (Club Lounge Access)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Suite, 1 Bedroom, Balcony, Partial Sea View (Club Lounge Access)

  • 861 sq ft
  • 1 bedroom
  • Partial sea view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Premium Suite, 1 Bedroom, Balcony (Palm Sea View and Club Lounge Access)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Suite, 1 Bedroom, Balcony (Palm Sea View and Club Lounge Access)

  • 807 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse Suite with Rooftop Terrace, Palm Sea View and Club Lounge Access

Penthouse Suite with Rooftop Terrace, Palm Sea View and Club Lounge Access | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Penthouse Suite with Rooftop Terrace, Palm Sea View and Club Lounge Access

  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 Queen Bed

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About this property

The Retreat Palm Dubai MGallery by Sofitel

5-star hotel in Palm Jumeirah
Catch some rays at the beach or spend the day relaxing at The Retreat Palm Dubai MGallery by Sofitel's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. Housekeeping is available on request.
The Retreat Palm Dubai MGallery by Sofitel offers 255 accommodations with minibars and safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and bidets.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a health club are featured at the hotel. An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rayya Wellness Centre. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.
Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Retreat Palm Dubai MGallery by Sofitel like an outdoor pool and a children's pool.

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. This luxury hotel also offers outdoor tennis courts, a health club, and a hot tub. Complimentary self parking and valet parking are available on site, along with a car charging station.

The Retreat Palm Dubai MGallery by Sofitel has designated areas for smoking.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Vibe - This buffet restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open 24 hours.
Bait Al Nakhla - This fine-dining restaurant specializes in Middle Eastern cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Chapters - Onsite café. Open daily.
Ripples - Onsite diner. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AED 140 for adults and AED 70 for children
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bait Al Nakhla
  • Chapters
  • Ripples
  • Vibe

Things to do

  • Archery
  • Art gallery
  • Bicycle rentals
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Library
  • Motor boating
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Snorkeling
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • Conference center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the boardwalk/promenade
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator
  • Tile flooring in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: 50 percent of room rate
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: 50 percent of room rate
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 150.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 140 for adults and AED 70 for children
  • Early check-in fee: 50 percent of room rate (subject to availability)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served at this property

Property is also known as

Retreat Palm Dubai MGallery Sofitel Hotel
Retreat Palm MGallery Sofitel Hotel
Retreat Palm Dubai MGallery Sofitel
Retreat Palm MGallery Sofitel
Retreat Palm Dubai MGallery S
The Retreat Palm Dubai MGallery
The Retreat Palm Dubai MGallery by Sofitel Hotel
The Retreat Palm Dubai MGallery by Sofitel Dubai
The Retreat Palm Dubai MGallery by Sofitel Hotel Dubai

The Retreat Palm Dubai MGallery by Sofitel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 319 out of 573 reviews
Rating 8 - Good. 149 out of 573 reviews
Rating 6 - Okay. 53 out of 573 reviews
Rating 4 - Poor. 25 out of 573 reviews
Rating 2 - Terrible. 27 out of 573 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

MWail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Aug 2025

10/10 Excellent

Dylan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful throughout the stay. My wife and i would definitely stay here again.
Stayed 4 nights in Aug 2025

10/10 Excellent

ARPITA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent in all part, best staff ever came across, always there to help even go further to help, room cleaner where best in every way. I would love to go back again and again. throughout the stay every day rooms are fresh and clean. I would recommend to any one who want good experience.
Stayed 6 nights in Aug 2025

6/10 Okay

glenn

Liked: Cleanliness, staff & service, property conditions & facilities
I had 1/2 board package. If you want a cup of tea (tea bag and hot water) with your lunch or dinner, you get slugged $9AUD. Coffee and tea is not included. Absolute gouge. Will never stay there again.
Stayed 5 nights in Aug 2025

10/10 Excellent

zerui

Liked: Cleanliness, staff & service, property conditions & facilities
It is far beyond my expectation.
Stayed 1 night in Aug 2025

4/10 Poor

Mobashir

Stayed 14 nights in Jul 2025

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I love, but the most the massages
Stayed 6 nights in Jul 2025

10/10 Excellent

Sarah Louise, Devizes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Quiet and great facilities. All staff were great! Will be back!
Stayed 5 nights in Jul 2025

10/10 Excellent

VALMIR

Liked: Cleanliness, staff & service, property conditions & facilities
Really amazing staff
Stayed 11 nights in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

2/10 Terrible

abdulrahman

Stayed 3 nights in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Must stay here

Amazing stay. Great customer service. Food and drinks on point. Balinese massage was perfect. My usual staycation hotel
Stayed 2 nights in Jun 2025

10/10 Excellent

John Stanley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax and unwind on the private beach. Excellent choice of food in the buffet. We had breakfast and lunch all very very good. A little out and away from the main parts of Dubai on the Palm, however its really easy to travel by taxi to the main attractions. Only around £9 one way to the Dubai Marina Mall and around £18 one way to the Dubai Mall. Makes it a great place to stay. This time of year the breeze made the temperature bareable and with the addition of the cooler swimming pool you can certainly cope with the heat. All the staff go out of their way to help you.
Stayed 5 nights in Jun 2025

10/10 Excellent

Subin

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel . Super friendly staff
Stayed 3 nights in Jun 2025

10/10 Excellent

Nasimbek

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is exceptional, boasting a beautiful setting and excellent ambiance. My family and I thoroughly enjoyed our stay, with the children particularly captivated by the amenities. The swimming pool, beach, and palm-tree views were truly outstanding. Thank you guys! Chris, Timothy, doormans, kitchen assistants --> you guys are awasome! And especially, the staff who helped and played with my 3 years son in the kids swimming pool (I apologise that can't remember his name) You guys are so helpful and friendly!!! Thank you for everything and we hope will stay here again!!!
Stayed 2 nights in May 2025

10/10 Excellent

Suriya Ghulam

Liked: Cleanliness, property conditions & facilities
The hotel provided excellent accommodation, food, beach and pool facilties. The hotel was easily accessible by taxi to get to any place. It also provided free shuttle to Emirates Mall. Staff were friendly and courteous. Helpline gave advice or assistance immediately.
Sunrise from the balcony.
Stayed 6 nights in May 2025

10/10 Excellent

Alexandra

Stayed 1 night in May 2025

2/10 Terrible

Majed

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I had a very horrible experience the room that they gave had NO AC working and i kept telling the reception about the problem NO ONE CAME TO MY ROOM TO FIX IT FOR TWO DAYS ! And on the third day they changed my room to a lower standard room ( THEY DOWNGRADED MY ROOM) and on top of that the other room was also hot …! And i was on a business trip and I needed to rest at night because i have early morning meetings!
Stayed 3 nights in May 2025

10/10 Excellent

Oussama

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an absolutely perfect stay at this hotel. From the moment I arrived, everything exceeded my expectations. The staff were incredibly kind and welcoming—special thanks to Ghizlane and Amjad for going above and beyond to make my stay memorable. The food was delicious with plenty of variety, and the room was spotless and very comfortable. I couldn’t have asked for a better experience. Highly recommended!
Stayed 11 nights in May 2025

10/10 Excellent

Oliver

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Apr 2025

8/10 Good

Ramjeet Kaur

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was nice. Unfortunately there was on-going construction in the space opposite the hotel which mean sleep was disturbed on a few of the days, however the staff did offer other rooms during the stay, but the hassle of packing and unpacking again meant that the offer couldnt be taken up, plus the room spec was different to the booked rooms. We booked half board, the food service was generally ok, however with certain dietary requirements it took a lot of effort for our needs ro be understood by the service staff/management. This wasnt shared with the chef's in appropriate time, so we ended up asking and re-asking for the same requirements on most days- that made the experience less positive. The chef Gurpreet Kaur did prepare evening dishes to our needs and her food was delicious. The pastry chef did finally prepare pastries for us for breakfast, but almost half way into the stay which was a shame, although they tasted delicious- the egg-free pastry should be a regular feature. It was a shame that some chefs said they couldnt prepare it first, then within the hour they did... The spa facilities were fairly nice (sauna, steam room, and shower/changing facilities with lockers for valuables). Some spa/salon services being promoted were not available when enquired about, due to staff, so that wasn't as positive. Without the construction, the sea view would be wonderful, and the view of the skyline from the is lovely in the early mornings.
Stayed 7 nights in Mar 2025

8/10 Good

Lila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, attentive staff. They were really willing to help us with a late check out so we could attend Juma prayers. The suite room was incredibly spacious and there was a variety of food options for breakfast. We would definitely stay here again!
Stayed 1 night in Apr 2025

10/10 Excellent

SHIRRINE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
he hotel itself was absolutely beautiful, and the service was excellent—friendly, professional, and faultless throughout our stay. There was some building work going on in the surrounding area, so we did hear some construction noise, but this is understandably outside the hotel’s control. One important point to note: the hotel is a dry hotel, meaning no alcohol is served on-site - meaning had to go to near by hotel for an evening drink This wasn’t made clear when booking through Expedia, and I couldn’t find any mention of it on the listing. I believe this should be stated more clearly to help guests set their expectations. Otherwise, a lovely stay overall.
Stayed 4 nights in Apr 2025

10/10 Excellent

Bev

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 6 nights in Apr 2025