6/10 Okay
Heather
Traveled with group
Apr 9, 2025
Liked: Staff & service, amenities
The hotel is beautifully located on a beach and is within 20 minutes of the Dublin Airport. We were there on Mother's Day which happened to also be a beautiful, sunny day and so the hotel was VERY busy. We arrived a bit early and could not check in so walked the beach and enjoyed the day. We were then sent to our room and arrived to the smell of stale cigarette smoke and the previous guests fingernails on the carpet. There was no phone in the room to call down to the desk, so my travelling companion went down to be informed that there were no other rooms and a manager would be up to address our concerns. After a 40 minute wait, I went down and spoke again to the front desk clerk (she was delightful), who went in search of the manager again and informed me that they would be up in a moment. Waited another 20 minutes and went down again. This time I spoke directly to the manager she had spoken to and was informed a manager had just gone up. I returned to the room to find a manager who listened to our concerns and then offered us another room. It was an upgrade and had a view of the ocean, so we took it. In fairness to the staff, they were being run off their legs due to the high volume of people in the dining room and at the special Mother's Day tea, but the cleanliness of the room was of concern. We had dinner there and it was fine. Not a lot of choice, but again that may have been due to the holiday and not their normal fare.
The hotel is in need of a refresh.
Heather
Stayed 1 night in Mar 2025
