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Duken Vacation Packages

Very clean, modern large room with a good sized fridge and small freezer. There were 3 large windows that gave the room lots of light and fresh air. There were also fans if we needed. The desk area was fully equipped with glasses, mugs and a pot for heating water. The building is in a great location, 8 min walk to the train station and just a half a block to the main pedestrian street with all the shops and restaurants. I would definitely stay here again.

Fantastic

It was clean, good size apartment, location is close to the center but the area around it didn’t feel comfortable at night, and it was hard to notice where the main door is as the sign is inside and not clear on the road.

Very friendly, exceptional breakfast, very good location near the central train station and central sites.

Excellent hotel with amazing amenities. We didn’t use them but the pool area and gym looked amazing. Breakfast is the best one we’ve had so far — omelet station was the cherry on top. It’s hard to figure out if we actually got the room we were offered which is why we are docking a star. When we showed up, the sofa bed was made for a 3rd person and the crib was missing (we had 2 adults and one infant). Before we checked in, they tried to upsell us to the “suite” for 1000+ NOK a night, no way! The person who installed our crib alluded us to having a different room. If they didn’t have the room we booked available to us, they should’ve upgraded for free.

Had high expectation to visit this place. The service was disappointing at the best. we were left alone on our self with zero help from the staff.. judging from previous review, the same problem still exist. I guess the only improvement they’re trying to do is to reply bad reviews. It’s the same standard answer without actual action to improve their service.

What I don't like the most is the breakfast. There are very limited breakfast options and it's a very small buffet - compared to other 5 star hotels nearby it's inferior. The first morning, I ordered boiled eggs, I waited for more than 30 mins or so, then checked with the staff. They responded eggs had to be cooked - clearly we don't need 30 mins for hard boiled eggs. It was brought out less than 10 mins after I checked in with them You could have just admitted the order was missed and apologised. Also staff didn't show me where I could get water on the first day. I checked in and got to my room before 5pm. Complimentary filtered water bottle was brought to my room after 8pm. I can't understand how this is helpful. This is an odd customer welcome journey - it's all about the right moment at the right time - wondering if the hotel wants guests to drink and pee at night and that's why they brought it to the room so late? The same thing happened the following day. The sauna had very loud music and poor quality speakers so it's not at all a relaxing time in the sauna. I requested the music be turned down or turned off but obviously no change was made. Overall this hotel falls short of my expectations and I don't recommend.

Dreary studio. Smelled of smoke and disinfectant when we checked in. The “amenity” package included toilet paper and two dishwasher pods. The shower drain was clogged but, in their defense, they seem to have fixed it. With a few welcoming touches, it could be so much better. That said, the neighborhood is terrific. Great transit, close to the center city and chockfull of (expensive) restaurants.