2/10 Terrible
Christopher
Traveled with family
May 16, 2025
Disliked: Staff & service
Our stay at this hotel was deeply unsettling and unacceptable. We checked in late at night and were given a key to our assigned room. Upon entering, we were shocked to find someone already sleeping in the bed — we had accidentally walked in on another guest. Not only was this incredibly awkward and embarrassing for everyone involved, but it also raised serious safety concerns. How does something like this even happen? It made us question the security and management of the entire hotel.
After informing the front desk, we were moved to another room where we discovered the toilet was broken. At that point, we were too exhausted to complain further. Upon checkout, the staff apologized again and said a manager would follow up with us — but no one ever did.
This experience was not only inconvenient but also alarming. The fact that a key could be issued to an already-occupied room is a serious breach of guest safety and privacy. I cannot in good conscience recommend this hotel to anyone. Safety and trust are the bare minimum, and unfortunately, this hotel failed on both fronts.
Christopher
Stayed 1 night in May 2025