This smoke-free hotel features a restaurant, a 24-hour front desk, and express check-in. WiFi in public areas is free. Additionally, express check-out, a front-desk safe, and multilingual staff assistance are onsite.
Aux Waterzooï offers 10 accommodations with slippers and hair dryers. These individually decorated and furnished accommodations include desks. Flat-screen televisions come with cable channels.
This Dunkirk hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.
The hotel offers a restaurant. Wireless Internet access is complimentary. This Dunkirk hotel also offers a terrace, multilingual staff, and express check-in.
Aux Waterzooï is a smoke-free property.
Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Aux Waterzooï has a restaurant on site.
Room service is available.
Languages
English, French
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
Food and drink
Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: EUR 12 for adults and EUR 8 for children
A restaurant
Family friendly
Soundproofed rooms
Conveniences
24-hour front desk
Safe at front desk
Guest services
Housekeeping (daily)
Multilingual staff
Outdoors
Terrace
Accessibility
No elevator
More
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Bathroom
Free toiletries
Hair dryer
Slippers
Towels provided
Entertainment
Flat-screen TV with cable channels
Food and drink
Room service
More
Desk
Heating
Individual decor
Individual furnishings
Iron/ironing board on request
Soundproofed rooms
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: 7:00 PM
Express check-in available
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Access methods
Staffed front desk
Pets
Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 15 lbs per pet
Food and water bowls are available
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
A tax is imposed by the city: EUR 0.88 per person, per night. This tax does not apply to children under 18 years of age.
We have included all charges provided to us by the property.
Optional extras
Fee for continental breakfast: approximately EUR 12 for adults and EUR 8 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
We should mention
This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Property is also known as
Aux Waterzooï Hotel Dunkerque
Aux Waterzooï Hotel
Aux Waterzooï Hotel
Aux Waterzooï Dunkirk
Aux Waterzooï Hotel Dunkirk
Aux Waterzooï Dunkirk
Aux Waterzooï Hotel
Aux Waterzooï Hotel Dunkirk
Aux Waterzooï Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 53 out of 102 reviews
10 - Excellent
53
Rating 8 - Good. 38 out of 102 reviews
8 - Good
38
Rating 6 - Okay. 7 out of 102 reviews
6 - Okay
7
Rating 4 - Poor. 2 out of 102 reviews
4 - Poor
2
Rating 2 - Terrible. 2 out of 102 reviews
2 - Terrible
2
9.4/10
Cleanliness
8.6/10
Staff & service
8.6/10
Amenities
9.2/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
6/10 Okay
Stephen
Traveled with partner
Sep 1, 2024
Facilities ok. Good bed. Really needs air con on a hot night. No fans either. Access was automated but worked ok. Room was over hotel restaurant so we heard the fan and dishes clanging until it closed. Easy street parking nearby and short walk to town and 15min walk to Dunkirk war museum.
The area of hotel seems a hotspot for homeless people which wasn’t great. Noisy having the windows open and people and traffic outside.
Very limited breakfast for 15 euros. It was okay
Newly refurbished bathroom was nice.
Excellent location.
The room was very comfortable, and the hotel was in good order.
The automated check in worked better than expected.
Pull the door dont push it as we did.
We didnt have breakfast, but the restaurant looked good.
The hotel was really nice. The bed was very comfortable and the room was very clean. The automated check in was a little weird but worked easily; however, not having a desk attendant is problematic if there are issues. We couldn't get our heat or a/c to work, so it was a bit warm in the hotel. It was pretty convenient to walk to things. Overall it was nice, but a little different from a traditional hotel or airbnb.
An excellent choice for an overnight stay to visit Dunkirk's War Museum the next day.
Good choice for breakfast - set us up well for the day with good choice and tasty too.
Many thanks
We were very shocked by this property. I was not expecting much and it was one of the best properties that we have stayed in. We were lucky we came in the morning and they were serving breakfast as I would not have been able to figure out check in otherwise. And the key replacement system did not work for us. But because we came in the morning we were lucky and had people check us in. But back to the main point - our room was wonderful and isnt that what you want
Our first impression of this hotel was unfortunately not a good one. We arrived at 4:00. The restaurant was closed and there was an automated system to get our room key. It asked for my last name but would not work on my repeated attempts. I did not have a phone to call anyone. Luckily another new guest arrived and called the hotel co tact for us. They had entered the wrong name and that is why it would not work. We missed going to the museum as we wasted time trying to sort this all out. The room however was very nice, clean and had a nice shower. It was also quiet. There was no room to store our bikes so we had to carry them up the stairs to our room. Would we stay again? Probably not. It’s not a cycle friendly hotel and having no reception does not work well for us.
The hotel was in a great location on the quai. The room was very well-appointed and spacious. The only downside was there was no one to help us in person; check-in was completely automated. There was no indication who to speak to if you needed anything (like toilet paper :)
Not what I expected. Automated check in which produced your key. No receipt. No front desk except thru resteraunt below, it was closed when we arrived. Air conditioning not working. Nice room. Check out thru restaurant.
Great location, very comfortable bed, loved the enclosed shower. Quiet room (courtyard view), though not much breeze and so the room was quite warm during the day since there was no A/C; opting for a harbor view would like invite a better breeze. Cleanliness could have been improved - the floors had not been swept, as was evident by the dirty floors, which included lots of long hair...
Really nice rooms and decor, would recommend the harbour view, good rates and easy check in
Verified traveler
Stayed 1 night in Oct 2019
8/10 Good
Annick
Oct 12, 2019
Liked: Cleanliness, room comfort
Our two nights stay was very pleasant. Excellent location. The room was superb, very clean and very well provided with more items that you could think of! Breakfast was in our view overpriced. We would have liked to be offered a second cup of tea/coffee. Our main issue is that it is an hotel without staff. Upon arrival we could not get access to inside the hotel then to our room (similarly to another gentleman who had arrived a few minutes before us) due to a software problem. The gentleman had already called for help which arrived within a couple of minutes and all was resolved extremely swiftly. However it does make you think why would a hotel not have a reception, when they also run a well thought off restaurant with an excellent menu on the same premises.
Not uncommon in UK and Europe, no elevator (or incomplete service)--be prepared to carry suitcases up stairs. Room was really nice. Great bathroom. Good second floor patio. Good breakfast, but restaurant has limited hours. Staff was helpful and one person spoke English.
Really great little hotel. Very smart decor and nice rooms. Easy checkin and great central location on the water. The restaurant downstairs is also very good and popular with the locals.