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Hotel Fire & Ice

4.0 star property

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Photo gallery for Hotel Fire & Ice

Sauna, steam room, massages
Baum Chalet, 1 Queen Bed, Garden View | Premium bedding, down comforters, pillowtop beds, in-room safe
2 bars/lounges, lobby lounge
Baum Chalet, 1 Queen Bed, Garden View | View from room
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Gym
  • Parking available
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
An der Skihalle 1, Neuss, NW, 41472
  • Jever Fun Skihalle
    ‪1 min walk‬
  • Museum Insel Hombroich
    ‪9 min drive‬
  • Messe Düsseldorf
    ‪20 min drive‬
  • Düsseldorf (DUS-Düsseldorf Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Twin Room, 1 Twin Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Twin Room, 1 Twin Bed

  • 258 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Suite

Family Suite | Premium bedding, down comforters, pillowtop beds, in-room safe

Family Suite

  • 441 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Baum Chalet, 1 Queen Bed, Garden View

Baum Chalet, 1 Queen Bed, Garden View | Premium bedding, down comforters, pillowtop beds, in-room safe

Baum Chalet, 1 Queen Bed, Garden View

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Twin Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Premium Twin Room

  • 280 sq ft
  • Sleeps 3
  • 1 Twin Bed

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About this property

Hotel Fire & Ice

4-star Neuss hotel with ski-in/ski-out access
With direct access to the slopes, Hotel Fire & Ice makes guests feel at home with amenities like a restaurant and a full-service spa. Change of towels is available on request.
Hotel Fire & Ice offers 101 accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually furnished. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 32-inch LCD televisions come with satellite channels.

Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include ski-in/ski-out access, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.
Have fun with onsite winter activities, including downhill skiing, snowboarding, and sledding. After a day on the slopes, indulge in a treatment at the full-service spa or enjoy the other amenities, including a fitness center and a steam room. Conveniences like ski storage, skiing lessons, and ski equipment rentals allow you to spend less time with logistics and more time on the slopes. At the end of the day, order après-ski drinks at one of the hotel's 2 bars/lounges.

The hotel offers a restaurant. Wireless Internet access is complimentary. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Hotel Fire & Ice is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:30 AM and 11:30 AM.
Salzburger Hochalm - This restaurant specializes in local cuisine and serves lunch and dinner. A children's menu is available.
Jausenstadl - Onsite buffet restaurant. Open daily.
Salzburger Alm Biergarten - Onsite restaurant. Open select days.
Pistenlounge - This lobby lounge serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Viva Bar - Onsite bar. Open select days.

Languages

Dutch, English, French, German, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (EUR 5 per day)
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 11:30 AM on weekends; EUR 24.50 for adults and EUR 12.25 for children
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Jausenstadl
  • Pistenlounge
  • Salzburger Alm Biergarten
  • Salzburger Hochalm
  • Viva Bar

Things to do

  • Downhill skiing
  • Full-service spa
  • Gym
  • Mini golf
  • Sauna
  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Sledding
  • Snowboarding
  • Steam room

Family friendly

  • Art supplies
  • Children's games
  • Highchair
  • Laundry facilities
  • Mini golf
  • Soundproofed rooms
  • Travel crib

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 13 meeting rooms
  • Conference center (269 square feet of space)

Outdoors

  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local artist showcase
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 30.00 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 24.50 for adults and EUR 12.25 for children
  • Uncovered self parking fee: EUR 5 per day
  • Rollaway bed fee: EUR 30.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Fire Ice Neuss
Hotel Fire & Ice
Hotel Fire & Ice Neuss
Hotel Fire Ice Neuss
Hotel Fire Ice
Hotel Fire & Ice Hotel
Hotel Fire & Ice Neuss
Hotel Fire & Ice Hotel Neuss

Hotel Fire & Ice Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 179 out of 252 reviews
Rating 8 - Good. 63 out of 252 reviews
Rating 6 - Okay. 7 out of 252 reviews
Rating 4 - Poor. 3 out of 252 reviews
Rating 2 - Terrible. 0 out of 252 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

abdullah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Zachary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our room, space for a small family was brilliant. Cute decor that gives you the lodge feel. Breakfast was nice with good options. Kids loved snowboarding.
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Dewinder

Stayed 2 nights in May 2023

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always , great hotel great friendly staff and peaceful
Stayed 1 night in May 2023

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always amazing stay. Staff friendly and you can sit and watch the skiers . Great place.
Stayed 1 night in Mar 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fire and ice chalets
Absolutely amazing stay in the tree chalet . Restaurant good with very helpful staff. Have stayed a few times and will again
Stayed 1 night in Aug 2021

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
maz complex
What an amazing complex. I would recommend this hotel to anyone. We stayed in the treehouse and it was magnificent. But as I say the whole complex deserves praise. You have to see it to believe it
Stayed 1 night in Jun 2020

10/10 Excellent

Shiliang

Stayed 1 night in Jun 2020

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely brilliant. Staff were great and very friendly and helpful. Restaurant good and a very pleasant stay. Definitely stay again
Stayed 1 night in Jun 2020

10/10 Excellent

bob, charleston, sc

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place was clean, good breakfast, good restaurant, cool stuff to do
Stayed 1 night in Nov 2019

10/10 Excellent

Marc, Montreal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, family room perfect for children.
Stayed 1 night in Oct 2019

10/10 Excellent

Annalise, Iserlohn, Germany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a fun and unexpected place to stay and enjoy a "ski vacation" not far from home. Everything is so clean and nicely decorates, the staff is nice and the food is super tasty!
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous stay here. The room was clean, big and nicely decorated in a unique way. The facilities were amazing. We ate at the restaurants and had a full day of skiing and snowboarding inside. The weather outside was poor so we didn’t get to enjoy the outside activities. We will definitely book here again.
Stayed 1 night in Oct 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky perfection
Character full, fun and great service, plus free parking!!!
Stayed 1 night in Sep 2019

8/10 Good

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice treehouse
The treehouse I booked didn’t have that much of woods. Just one line of trees and there was a street afterwards. But the room was very clean, quiet and comfortable.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No wifi
No wifi in my room, reception told me explicitly they were not going to do anything about it Won't come back to this place.
Stayed 2 nights in Jul 2019

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow, twice Wow and three times Wow!
I stayed in one of the 'tree-house' rooms and they are a nutty (no pun intended), as they sound. Approached along a winding path, just far enough from the main Ski-Halle to be quiet, but close enough to get to the action quickly. You feel like you're in the middle of nowhere! The room is superb, very well appointed, large enough and creatively fitted out and decorated. Excellent service from the staff. Just wow, I'll definitely be staying there again. It's also cheaper than the city centre hotels and closer to where I need to work.
Stayed 1 night in Jul 2019

10/10 Excellent

Hsiao-Wen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay with family!
This was 2nd stay in this hotel and we are always fully satisfied with everything from facilities to service. We stayed family suite room same as last time and it is really wonderful and strongly recommend to everyone. Breakfast is also so nice. Also main reason to stay here is to enjoy ski!! It opens in whole year. We will definitely come again and stay same family suite again and again.
Stayed 1 night in Apr 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great complex for all the family
Very good hotel complex. Wish we could have stayed longer to make use of the facilities. Definitely thinking of coming back with my family
Stayed 1 night in Feb 2019

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
We had a great stay which exceeded our expectations! We were upgraded to the tree houses- everything was clean, quiet and comfortable. The bed was so comfortable and the linens were very nice. The shower is absolutely the best and we had a real sauna in our room. Excellent value. Staff was very friendly upon check in and check out... and fast! We had a delicious breakfast and loved the fresh orange juice. We didn’t get a chance to ski, but we will definitely be back. I’ve already told several friends & family!
Stayed 1 night in Feb 2019