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Dzilam Gonzalez Vacation Packages

We wanted a quick getaway where we didn’t know anyone and where there was no sargassum. The beach is beautiful can walk for hours. We loved the location of the property. Beach was steps away. Restaurants and shops walking distance. The unit was clean and well appointed. Had a kettle, microwave, stove and a full size fridge which was a great place to keep your refreshments chilly! The check in was quick and easy. Liked having the key box outside so you could just lock up and walk away without having to haul around the house keys. The door needs a tune up, new handle and an adjustment to make it open and close a bit better. Really enjoyed our stay

Jp

La habitación y todo el complejo de departamentos estaba muy limpio. La comunicación el personal encargado de la propiedad, tanto en sitio como vía whatsapp fue profesional y amable. Ambiente tranquilo, muy relajante. Alberca de buen tamaño, vista espectacular al mar. Lugar para estacionar amplio y sin complicaciones.

Super friendly staff perfect location it is a small hotel but very clean, comfortable and beautiful. Super recommended

Great location and beautiful property. Underground parking is amazing for that area.

Wow, my experience was great! Customer service is excellent and staff members are super friendly. Alejandro was very helpful and ensured are needs were met. I highly recommend this hotel. Thank you team Decu Downtown!

This hotel was small but clean and very nice. I was traveling with my husband, but booked a room with 2 queen beds as we were there to visit my daughter and wanted to have the option to let her stay with us in the downtown area if she did not feel like driving home. We ended up booking a scuba trip that required us to leave the hotel at 7 am the third day we were there and she spent the night with us the night before to be able to come with us in the morning. When we returned we were told that there would be a charge due to a 3rd person in the room (in a room that had capacity for 4). We were not signed up for included amenities that would be based on 2 people vs 3 such as breakfast, we did not ask for extra towels or an extra bed or cot, there was no additional housekeeping needed, etc. We were told it was the policy of the hotel to charge by the person rather than the room. The whole experience put a sour taste in my mouth in an otherwise nice stay.

The rooms smelled bad, the sheets were stained and that was normal when asked staff to change sheets. No hot water...... Very unkept buildings. Nothing like the pictures. The staff was nice and that i feel bad for writing this. Not their fault.