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Our stay at **Riu Palace Macao** was truly unforgettable, and it was made even more special because we were celebrating my husband’s birthday\! 🎂❤️ From the moment we arrived, the entire resort made us feel so welcomed, cared for, and truly like family\.A very special thank\-you to the **buffet restaurant team**, especially **Roosevelt and Jean Carlos**\. Your kindness, incredible service, and attention to detail made every meal such a wonderful experience\. You both have a very special place in our hearts\. ❤️ A huge thank\-you to our amazing **swim\-up/pool bar team—Bermudez, Pablo, Jeshier, and Elvin**\. You always made us feel welcome, kept the drinks coming, and made our days by the pool even more enjoyable\. 🍹☀️And a very special shout\-out to the incredible team at **Pacha Discotheque**, especially **Sebastian**, the bartender with glasses who brought me a little personal portable fan, and the other bartender who surprised me with a beautiful rose\. 🌹❤️ Those thoughtful gestures meant so much to me and made our nights even more special\. I wish I could remember everyone’s names, but please know that your kindness will not be forgotten\To **every single employee at Riu Palace Macao**, thank you from the bottom of our hearts for making my husband’s birthday so special and for giving us a vacation filled with beautiful memories\. You all went above and beyond, and we truly felt like we were part of the Riu family\. ❤️We will never forget the wonderful people

Muy buen buen hotel, tranquilo y un ambiente familiar. Además maravillosas atenciones de cada uno de los empleados

Clean room, helpful staff

Me encanta el hotel, esta es la tercera vez que voy, todo muy bueno, limpio y habitaciones de buen tamaño, todo muy cómodo y conveniente, room service 10/10, muy eficientes. Mi única queja es que el personal que atiende los diferentes establecimientos, sobretodo la heladería donde van mayormente niños, es un poco apático, en ocasiones no muestran ni una sonrisa, ni un saludo de cortesía, es más parecen hasta que están enojadas, no son todos, los hay muy afables, pero esa sería mi única queja, debe mejorar la atención al cliente de gran parte del personal que atiende las distintas áreas del hotel.