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Alexander House And Utopia Spa

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Alexander House And Utopia Spa

Front of property
Indoor spa tub
Couples treatment rooms, sauna, spa tub, steam room, body treatments
Indoor pool, sun loungers
Garden Suites | Premium bedding, in-room safe, individually furnished, desk

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Hot Tub
    Hot Tub
  • Gym
    Gym
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Bar
    Bar
  • Room service
    Room service

Explore the area

Map
Turners Hill, East Grinstead, England, RH10 4QD
  • Tulley's Farm
    3 min drive
  • Wakehurst Place
    5 min drive
  • St. Margaret's Church
    7 min drive
  • London (LGW-Gatwick)
    17 min drive

Room options

View all photos for Cosy Double Room

Cosy Double Room | Premium bedding, in-room safe, individually furnished, desk

Cosy Double Room

  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfy King Room

Comfy King Room | Premium bedding, in-room safe, individually furnished, desk

Comfy King Room

  • 321 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Garden Suites

Garden Suites | Premium bedding, in-room safe, individually furnished, desk

Garden Suites

  • 560 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Luxury Super King Room

Luxury Super King Room | Premium bedding, in-room safe, individually furnished, desk

Luxury Super King Room

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Traditional Suite

Traditional Suite | Premium bedding, in-room safe, individually furnished, desk

Traditional Suite

  • 1000 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Spa Suite

Spa Suite | Premium bedding, in-room safe, individually furnished, desk

Spa Suite

  • 592 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, in-room safe, individually furnished, desk

Junior Suite, 1 King Bed

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite

Master Suite | Living area | Flat-screen TV

Master Suite

  • 1238 sq ft
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior

Ashdown Park Hotel & Country Club

Pool
Hot Tub
Spa
Pet friendly
4.4 out of 5, Excellent, (472)
The price is $291
per night
$350 total
includes taxes & fees
Dec 7 - Dec 8
Ashdown Park Hotel & Country Club

About this property

Alexander House And Utopia Spa

5-star East Grinstead hotel with free valet parking
Along with 2 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free valet parking are also provided. Other amenities include 3 bars/lounges, a fitness center, and a sauna.
Alexander House And Utopia Spa offers 58 accommodations with laptop-compatible safes and complimentary bottled water. These individually furnished accommodations include desks. Beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

This East Grinstead hotel provides complimentary wireless Internet access. Flat-screen televisions come with digital channels. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An outdoor tennis court and complimentary bicycles are featured at the hotel. An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Guests under 18 years old are not allowed in the swimming pool, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Utopia Spa has 29 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

In addition to a full-service spa, Alexander House And Utopia Spa features an outdoor tennis court and an indoor pool. Dining is available at one of the hotel's 2 restaurants. Guests can unwind with a drink at one of the hotel's 3 bars/lounges. Wireless Internet access is complimentary.

Event facilities measuring 495 square feet (46 square meters) include conference space. This Victorian hotel also offers a spa tub, a fitness center, and a sauna. Complimentary self parking and valet parking are available on site, along with a car charging station.

Alexander House And Utopia Spa is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
AGs 3 Rosette Restaurant - This fine-dining restaurant serves lunch and dinner. Reservations are required.
Reflections Restaurant - This brasserie specializes in British cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Languages

Croatian, Dutch, English, French, German, Hungarian, Italian, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Extended parking on site (GBP 7.50 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: GBP 15.50 per person
  • 2 restaurants
  • 3 bars/lounges
  • Coffee and tea in common areas

Restaurants on site

  • AGs 3 Rosette Restaurant
  • Reflections Restaurant

Things to do

  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 495 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 29 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1608
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 40.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 44 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 40.0 per night

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 15.50 per person
  • Extended parking fee: GBP 7.5 per night
  • Pet fee: GBP 40.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 50 (subject to availability)
  • Rollaway bed fee: GBP 40.0 per night
  • Facilities fee: GBP 20 per person, per day and includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or spa tub
Guests under 18 years old are not allowed in the spa

Property is also known as

Alexander House Spa
Alexander House Utopia
Alexander House Utopia Spa
Alexander House Utopia Spa East Grinstead
Alexander Utopia Spa
Utopia Alexander House
Utopia Spa Alexander House
Alexander House Utopia Spa Hotel East Grinstead
Alexander House Utopia Spa Hotel
Alexander House And Utopia Spa Hotel
Alexander House And Utopia Spa East Grinstead
Alexander House And Utopia Spa Hotel East Grinstead

Alexander House And Utopia Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 242 out of 422 reviews" "
Rating 8 - Good. 91 out of 422 reviews" "
Rating 6 - Okay. 41 out of 422 reviews" "
Rating 4 - Poor. 31 out of 422 reviews" "
Rating 2 - Terrible. 17 out of 422 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Great service. Loved it!
Stayed 1 night in Aug 2024

4/10 Poor

M Mozammel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It was far below a 5-star experience
Stayed 2 nights in Aug 2024

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

angela

Liked: Cleanliness, property conditions & facilities, room comfort
Highly recommend
Excellent stay. Comfortable room, quality toiletries, air con etc. Spa visit a must. Relaxed dress code. Staff excelent in all areas. Lovely garden and terraced seating
Stayed 2 nights in Aug 2024

8/10 Good

Ms

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, lovely spa. Receptionist not very friendly or helpful. We were told the Spa was an extra £20.00 per person per day of use. This was not put on the booking Website. We paid £880.00 for 2 nights stay and thought the extra was excessive. Lovely but would not stay again.
Stayed 2 nights in Jul 2024

8/10 Good

Sally

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay in the hotel. A great get away for a few days in a beautiful surrounding area.
Stayed 2 nights in Jul 2024

10/10 Excellent

deborah, boca raton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent spa hotel. Food go9d not great
Stayed 1 night in Jul 2024

6/10 Okay

Naomi

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Stay at Alexander House
We loved our stay at the Alexander House!! The staff was extremely helpful and kind and it was a very comfortable stay. Thank you!
Stayed 1 night in Jul 2024

2/10 Terrible

Sam

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
It is a good place but it starting to get run down a bit, needs sprucing up to bring back the wow factor it had before
Stayed 1 night in Jun 2024

4/10 Poor

Jack

Stayed 1 night in Jun 2024

8/10 Good

James, Los Gatos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Eamonn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing grounds and hotel. The spa was fantastic
Stayed 1 night in Jun 2024

6/10 Okay

kwokkei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Sarah

Stayed 1 night in May 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning Hotel
Stunning stay start to finish. Spa was beautiful not too busy but enough people for atmosphere. Would highly reccomend this hotel who anyone who likes a touch of class.
Stayed 1 night in May 2024

10/10 Excellent

jo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location grwat facilities staff are very helpful 😀
Stayed 1 night in May 2024

10/10 Excellent

PAUL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury
Stayed 1 night in Mar 2024

10/10 Excellent

Sam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
May Night
What an absolutely wonderful hotel and Spa! We upgraded to Garden Room and this was stunning with balcony. Food was great and reception staff very welcoming and professional!
Stayed 1 night in May 2024

6/10 Okay

Lauren

Traveled with family
Liked: Property conditions & facilities
Very nice property, but considering the price wouldn’t expect to pay to go in the spa. Also tried charging me for the room on my card even tho it had been paid for in advance. Nice place to go, but wouldn’t go again!
Stayed 1 night in Apr 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

6/10 Okay

Darren

Liked: Cleanliness, property conditions & facilities, room comfort
Manage your expectations
This is a pricy hotel. Staff were welcoming and affable and I certainly don't fault their service. What I do fault are the 'basics'. An expensive hotel that charges £20 per person per day to use the pool? Unreasonable and quite frankly a joke if you're there for 'the weekend'. A gym that doesn't have a treadmill? We've had hotels without gyms but this is the most basic of basics Unusable WiFi in the room? It's 2024! Overall I feel we've paid a premium price for an underdeveloped product.
Stayed 1 night in Apr 2024