2/10 Terrible
CULLEN, Rockford
Traveled with partner
Apr 24, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I've waited for over 6 months to tell this horror story. We were out east on vacation and were sort of unaware of schools being out and holiday, so we were flying by the seat of our pants as it pertains to booking hotels. We ran into a situation where we had to backtrack to eastern Pennsylvania. My girlfriend, who is very supportive of the LGBTQ community chose to book us a room there. The lobby seemed welcoming enough, along with staff. I should have seen the writing on the wall, when the smoke detector in the lobby was beeping, because the battery life was low.
We got to the room and to say that our eyes bulged out of my eye sockets, would be an understatement. What I first noticed, were the blinds looking half destroyed and the window being propped open by a TV remote control, with no batteries in it. Then there's the T.V, which had no coaxial cable running to it. So, what is one exactly paying for in this situation? Then there was the bathroom, with so much disgusting mildew on the tile of the shower floor, that I'm positive (had we stayed), my foot would have rotted off.
I sat on the bed and literally said nothing, as I couldn't believe that we had just dropped $100 dollars on this place. Let me correct this, that my girlfriend had paid. At that point, I'm looking for any other things that just screamed negligence, and there it was, the smoke detector which was totally missing. Wow! Do, I dare talk about the activity going on outside of our room? Use your imaginatio