4/10 Poor
Martha, Austin
Traveled with family
Jan 1, 2025
Disliked: Property conditions & facilities
They put us in “family suite 227” because I purchased a room with a sofa sleeper. The entire sofa was broken. You could not sit or sleep on it. The living room area was beyond filthy. Even the drapes had what appeared to be either food or blood all over them.
When we complained, the woman at the counter immediately put us in another room, apologized and said that room 227 was not supposed to be rented to anyone at all.
The woman running the breakfast service was exceptionally rude. We have stayed at LaQuinta hotels all over the U.S. and including this one several years ago.
But the property is in terrible shape and desperately needs a makeover. Other than the woman working the breakfast room, all the other staff were extremely nice and very apologetic about the conditions.
Martha
Stayed 2 nights in Dec 2024