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Best Western Ebbw Vale

3.0 star property

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Photo gallery for Best Western Ebbw Vale

Breakfast, lunch and dinner served
Premium bedding, free WiFi, bed sheets
Reception
Exterior
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Restaurant
$75
includes taxes & fees
Oct 26 - Oct 27

Explore the area

View in a map
7 Bridge Street, Ebbw Vale, Wales, NP23 6EY
  • Place, Parc Bryn Bach
    ‪7 min drive‬
  • Place, Big Pit National Coal Museum
    ‪13 min drive‬
  • Place, BikePark Wales
    ‪17 min drive‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, free WiFi, bed sheets

Standard Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Premium bedding, free WiFi, bed sheets

Standard Room, 1 Twin Bed, Non Smoking

7.0 out of 10
Good
(4 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Premium bedding, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Premium bedding, free WiFi, bed sheets

Standard Room, Multiple Beds, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking (Walk-in Shower)

Premium bedding, free WiFi, bed sheets

Standard Room, 1 Double Bed, Accessible, Non Smoking (Walk-in Shower)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

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About this property

Best Western Ebbw Vale

3-star Ebbw Vale hotel with restaurant
A restaurant, a 24-hour front desk, and free self parking are available at this smoke-free hotel. WiFi in public areas is free. Change of towels is available on request.
Best Western Ebbw Vale offers 37 accommodations with complimentary toiletries. Beds feature premium bedding. Digital television is provided.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The hotel offers a restaurant. Wireless Internet access is complimentary. Complimentary secured self parking is available on site.

Best Western Ebbw Vale is a smoke-free property.

English breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Level Inn - This restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 7:00 AM to 10:00 AM for a fee: GBP 8.99 for adults and GBP 8.99 for children
  • A restaurant

Restaurants on site

  • Level Inn

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 7 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 20 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately GBP 8.99 for adults and GBP 8.99 for children
  • Rollaway bed fee: GBP 7 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Property is also known as

Level Inn
Best Western Ebbw Vale Hotel
Best Western Ebbw Vale Ebbw Vale
Best Western Ebbw Vale Hotel Ebbw Vale

Best Western Ebbw Vale Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 96 out of 209 reviews
Rating 8 - Good. 57 out of 209 reviews
Rating 6 - Okay. 37 out of 209 reviews
Rating 4 - Poor. 9 out of 209 reviews
Rating 2 - Terrible. 10 out of 209 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Clive

Stayed 4 nights in Jul 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

kelly

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The manager locked the fans in tge office. With no AC it was miserable night. No counter in the bathroom for items.
Stayed 1 night in Jul 2025

6/10 Okay

Carl

Business traveler
Stayed 1 night in Jul 2025

4/10 Poor

Jayson

Disliked: Cleanliness, property conditions & facilities

Not great!

Room was small bathroom spelt like sewage. TV didnt work. The noise aswell was just ridiculous awake from 5.30am. Shame as we have stayed before and it was great.
Stayed 1 night in Jul 2025

4/10 Poor

john

Stayed 1 night in Jun 2025

8/10 Good

Peter

Stayed 1 night in Jun 2025

6/10 Okay

Raymond

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, room comfort

Fantastic comfy bed and quiet, but needs attention

We were in Cardiff for the under 17's basketball tournament to watch my god son from Ireland play. We didn't arrive to the hotel until 11pm. This caused issues as the postcode provided did not take us to the hotel. I ended up asking a local from a local takeaway if they knew where the hotel was. They not only helped but they got into their car and asked me to follow him. He took me straight to the hotel and checked i was OK. There was no parking onsite available as all spaces were taken, but there is a large carpark a short walk away. The night staff was fantastic as helped all she could. Breakfast was fantastic and we were dealt with quickly by the two members of staff on shift. I only made one criticism about the room as it had a shower over the bath but no rubber bath mat and i nearly slipped over in the shower. The only other issues i saw is the hotel is clearly either on its way to being renovated or is in very much largely decayed as there was packages and pallets outside and inside. Not blocking any walkways, but was not nice to see being layed around.
Stayed 1 night in Jun 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

6/10 Okay

Andrea

Liked: Staff & service
Disliked: Cleanliness

Not so Best Western

The staff were lovely and friendly. What let the whole thing down was that the dining room didn't have any food and our room stank of drains and dirty water. It was so bad we went home a day early as it was making me sick
Stayed 2 nights in Jun 2025

2/10 Terrible

Simon

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
I would rather sleep in my car
Stayed 1 night in Jun 2025

6/10 Okay

Cecile

Liked: Cleanliness
It was okay
Stayed 1 night in Jun 2025

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
My wife really liked the mattress
Stayed 1 night in Jun 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Stayed 1 night in Jun 2025

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, comfortable stay. Nice and clean.
Stayed 1 night in Jun 2025

10/10 Excellent

Chona

Walking distance to a secure car park, although i have to pay for it since it's in town centre. Carpet needs a bit freshening up, but clean bathroom. Shops, bars and restaurants accessible. Breakfast starts at 7 but the staffs let me have milk for my cereals and offered me toast earlier since i have to leave at 7. Definitely, i will book the hotel again in the future.
Stayed 1 night in Mar 2025

6/10 Okay

Pippa

Traveled with family
Liked: Staff & service
Staff very friendly and helpful. Hotel clean. Parking limited and workmen in large vans parking across other bays including disabled made it difficult to access although not hotels fault. Room comfortable. Beds and pillows so comfy and clean. Bathroom immaculate, clean and lovely powerful adjustable rainfall shower and separate shower wand with adjustable temp, really great! Didn’t eat as had early starts for our hops but looked and smelt nice! They cook Sunday roast!! Yum! Hotel is unusually situated in the middle of a very old terraced style council looking housing estate with narrow roads to access which would have put me off booking if I had known. Very quiet though and no trouble that I could see. Staff really couldn’t do enough for us so thank you for all your help and support to make our stay really pleasant x
Stayed 3 nights in May 2025

2/10 Terrible

Delme

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty basic experience - shower not working, luke warm at best, feedback was that when everyone uses it that’s what happen.Not true really as we were not using it at peak time. This should not make a difference and Not the best from a customer point of view when you have come back from a trek soaking wet and the shower is awful.
Stayed 2 nights in May 2025

10/10 Excellent

Delroy

Stayed 1 night in May 2025

6/10 Okay

Colin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

CEPHANIE

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Lovely stay.
Stayed 3 nights in Apr 2025

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Barry

Liked: Cleanliness
Disliked: Property conditions & facilities

Too many problems!

Our room was changed by the hotel shortly after arrival. On arrival we were told that our room rate did not include breakfast. Fortunately we had PRINTED our booking, which confirmed we were entitled to this. In the room that we were moved to one of the bulbs in the main light fitting buzzed loudly and flickered. The wall lights above the bed did not work and the table lamp had a loose wire in the flex, which meant that it only connected if it was moved to a 'good' position! We reported the problems to the reception staff but they were not resolved. They did offer to change our room but, given that we had been moved once already, we decided not to. We will not be returning!
Stayed 3 nights in Apr 2025