6/10 Okay
Samantha
Traveled with family
Oct 30, 2025
Liked: Cleanliness, room comfort
The hotel itself was lovely & in a great location. However on the 2nd night of our stay there was a leak right outside our door. Part of the ceiling fell through with a lot of water damage. I spoke to the hotel but they had no one to come out to fix it that evening nor could they move us because the hotel was fully booked. We had a very restless night with my daughter scared and the constant dripping right outside our door. Hotels.com reached out to the hotel on our return but they refused to compensate for the 2nd night. It’s a shame because otherwise we had a nice stay. I understand that things like this can happen but I think the hotel could have offered a partial refund as a gesture for a terrible disturbed nights sleep.

Samantha
Stayed 2 nights in Oct 2025





















