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Mercure Edinburgh Haymarket

4.0 star property

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Photo gallery for Mercure Edinburgh Haymarket

Freshly baked goods and seasonal produce are available at this hotel bakery.
Relax and socialize in this stylish lounge area with comfortable seating and ample storage.
Relax in a spacious room with a large bed, flanked by a headboard and bedside table, and a work area with a chair and desk.
Welcome to Mercure Hotel, Edinburgh Quay, where a modern entrance sets the tone for a stylish stay.
Relax in our stylish lobby, featuring plush seating, a large flat-screen TV, and a beautiful view.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Air conditioning
  • Gym
  • Room service
  • Bar
  • 24/7 front desk

Explore the area

Map
38 Gardner's Crescent, Edinburgh, Scotland, EH3 8DQ
  • Princes Street
    ‪9 min walk‬
  • Edinburgh Castle
    ‪10 min walk‬
  • University of Edinburgh
    ‪15 min walk‬
  • Edinburgh (EDI)
    ‪16 min drive‬

Room options

View all photos for Comfort Room, 1 Double Bed with Sofa bed

Comfort Room, 1 Double Bed with Sofa bed | In-room safe, desk, soundproofing, iron/ironing board

Comfort Room, 1 Double Bed with Sofa bed

7.8 out of 10
Good
(6 reviews)
  • 161 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Comfort Room, 1 Double Bed

Comfort Room, 1 Double Bed | In-room safe, desk, soundproofing, iron/ironing board

Comfort Room, 1 Double Bed

8.4 out of 10
Very good
(54 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Superior Room, 1 Double Bed

In-room safe, desk, soundproofing, iron/ironing board

Privilege, Superior Room, 1 Double Bed

8.0 out of 10
Very good
(6 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Twin Room, 2 Twin Beds

In-room safe, desk, soundproofing, iron/ironing board

Comfort Twin Room, 2 Twin Beds

8.8 out of 10
Excellent
(25 reviews)
  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Hotel facade with large glass windows and a prominent entrance.

Leonardo Hotel Edinburgh Haymarket

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.2 out of 5, Very Good, (1388)
$373 nightly
The price is $373 total
includes taxes & fees
Leonardo Hotel Edinburgh Haymarket

About this property

Mercure Edinburgh Haymarket

4-star hotel in Tollcross
A fitness center, a bar/lounge, and 24-hour room service are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a business center, concierge services, and dry cleaning. Housekeeping is available on request.
Mercure Edinburgh Haymarket offers 110 air-conditioned accommodations with laptop-compatible safes and hair dryers. Televisions come with satellite channels and pay movies. Bathrooms include showers.

This Edinburgh hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Public areas are equipped with complimentary wireless Internet access. This 4-star property offers access to a business center. A bar/lounge is on site where guests can unwind with a drink. This business-friendly hotel also offers a fitness center, multilingual staff, and concierge services.

Mercure Edinburgh Haymarket is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
24-hour room service is available.

Languages

Chinese (Mandarin), English, French, German, Hindi, Hungarian, Icelandic, Italian, Latvian, Polish, Romanian, Russian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available from 6:00 AM to midnight; GBP 11 per day; discounts available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: GBP 18.50 per person
  • A bar/lounge

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 8 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay movies
  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 18.50 per person
  • Nearby parking fee: GBP 11 per day (1640 ft away; open 6:00 AM to midnight)
  • Late check-out fee: GBP 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Mercure Edinburgh Quay Hotel
Mercure Quay Hotel
Mercure Edinburgh Quay
Mercure Quay
Mercure Edinburgh Quay Scotland
Mercure Edinburgh Haymarket Hotel
Mercure Edinburgh Haymarket Hotel
Mercure Edinburgh Haymarket Edinburgh
Mercure Edinburgh Haymarket Hotel Edinburgh

Mercure Edinburgh Haymarket Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 467 out of 1000 reviews
Rating 8 - Good. 323 out of 1000 reviews
Rating 6 - Okay. 110 out of 1000 reviews
Rating 4 - Poor. 66 out of 1000 reviews
Rating 2 - Terrible. 34 out of 1000 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Steven

Stayed 1 night in Apr 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room and helpful staff. Easy to walk into the city. Lots of dining options near by.
Stayed 3 nights in Dec 2024

2/10 Terrible

Leo

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for one night on 15th April and it was, frankly, one of the most disappointing hotel experiences I’ve had. First, there was no WiFi available, according to the front dest due to a “technical glitch”, something the staff acknowledged but did nothing about. To compound the issue, I was placed in a basement room with zero phone signal, leaving me completely cut off. I was unable to join a critical work call with a client, was not only frustrating but professionally damaging. The room itself smelled musty and damp, which made the environment feel unclean and uncomfortable. When I raised these issues with staff, they were entirely unhelpful and disinterested, no offer to move rooms or even apologise meaningfully. To top it off, I discovered the shower was broken the next morning. The head was detached and unusable. I couldn’t even get a proper wash before checking out. This hotel failed on every basic level: connectivity, cleanliness, functionality, and service. For a chain like Mercure, this is completely unacceptable. I advise others to book elsewhere, especially if you need to work or expect a minimum standard of care and professionalism.
Stayed 1 night in Apr 2025

6/10 Okay

D

Business traveler

Expensive for what you get.

I have stayed in this hotel for my past 3 out of 4 visits to Edinburgh. On each occasion the wifi has never worked, whether in foyer or bedroom. When discussed with the front desk, they insisted there wasn't a problem. Very disappointing. Didn't have breakfast or dinner in the hotel so I'm unable to comment.
Stayed 2 nights in Apr 2025

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

2/10 Terrible

Nick

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dreadful experience, no internet all week

This was the worst stay for a business trip I’ve had & I have travel all over the world. Everything seemed fine when we arrived, hotel accepted our bags early but no room so we went to work, returned at 6pm & checked in. I had a really important meeting online so went to log in to my VPN & the reception had not told us how to log in so went to call & had a dead line on the phone, which is illegal I had mins until the meeting, went to reception & they said ‘no internet’, didn’t tell us at check in & had no emergency line for the phones. They said the firewall had an issue and that the internet would be on the following day. We were starving so asked to order room Service low&behold, no room service for dinner anywhere in the hotel as the chef was off on Mondays & no cover. We travelled 5am & they didn’t tell us. then they said order delivery. Went back to the room & my wife pulls back the bedsheets & there are lots of black hairs in the bed. Disgusting. We had to go down to reception & ask them to change the sheets, which they did reluctantly! Around the room, everything was falling off, towel holder, toilet seat was loose & toilet roll holder also loose. The next three days, we didn’t get back until late from work, still no internet, all excuses, no offer of a drink for the trouble, nothing, just ignorance & no customer service. The final day, they had a dongle internet that was only available at reception & 1st floor. We used 14.6gb data this week, charged. Refund asap
Stayed 4 nights in Apr 2025

2/10 Terrible

Nick

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dreadful hotel, no internet, dirty sheets ❌service

This was the worst stay for a business trip I’ve had & I have travel all over the world. Everything seemed fine when we arrived, hotel accepted our bags early but no room so we went to work, returned at 6pm & checked in. I had a really important meeting online so went to log in to my VPN & the reception had not told us how to log in so went to call & had a dead line on the phone, which is illegal I had mins until the meeting, went to reception & they said ‘no internet’, didn’t tell us at check in & had no emergency line for the phones. They said the firewall had an issue and that the internet would be on the following day. We were starving so asked to order room Service low&behold, no room service for dinner anywhere in the hotel as the chef was off on Mondays & no cover. We travelled 5am & they didn’t tell us. then they said order delivery. Went back to the room & my wife pulls back the bedsheets & there are lots of black hairs in the bed. Disgusting. We had to go down to reception & ask them to change the sheets, which they did reluctantly! Around the room, everything was falling off, towel holder, toilet seat was loose & toilet roll holder also loose. The next three days, we didn’t get back until late from work, still no internet, all excuses, no offer of a drink for the trouble, nothing, just ignorance & no customer service. The final day, they had a dongle internet that was only available at reception & 1st floor. We used 14.6gb data this week, charged. Refund asap
Stayed 2 nights in Apr 2025

2/10 Terrible

Rachel

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No WiFi!!! Dismissive staff, poor cleanliness.
Stayed 4 nights in Apr 2025

10/10 Excellent

Krystian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fantastic stay during my city break. The hotel exceeded expectations in every way. The staff were incredibly helpful and friendly, always ready to assist with anything we needed. The breakfast was delicious with a great variety to start the day right. The location couldn’t be better just a short walk to Tesco for any quick needs, 10 minutes to the charming old town, and also only 10 minutes from the Airport Express bus stop, which made traveling super convenient. Everything was excellent, and I highly recommend this hotel to anyone visiting the city. Want it to sound more casual or more formal?
Stayed 3 nights in Apr 2025

10/10 Excellent

Billy

Stayed 2 nights in Mar 2025

8/10 Good

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
Problem with the heat!
Stayed 2 nights in Mar 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel for tourists and business visitors

Beautiful room and very friendly staff. Breakfast was excellent and excellent value with everything you would expect hot and cold options and haggis too! Area was quiet, business area and only 10-15 mins walk from the centre. Bed was very comfortable.
Stayed 1 night in Apr 2025

10/10 Excellent

Haider

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Efficient and friendly staff and great location!

The staff were very friendly, from dealing with ad-hoc requests, to an efficient breakfast process. Water bottles in the room (and Scottish shortbread!) were replaced daily without charge, with daily room cleaning on offer. The location is also good, with a Tesco Local a one-minute walk and Haymarket Railway Station and tram stop around a 10 minute walk. There were a few marks on the carpet, but the hotel had new rolls of carpet ready to install, which I assume will replace the stained carpet.
Stayed 2 nights in Apr 2025

10/10 Excellent

Amie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay for anniversary

This was my third time staying at the hotel. It was my first anniversary celebrations and the hotel staff were amazing. They left a beautiful card, a sweet gift and sprinkled rose petals on the bed for the special occasion. Was a fabulous experience from beginning to end. Fantastic customer service and professionalism. I will definitely be back.
Stayed 1 night in Apr 2025

10/10 Excellent

Connor

Stayed 1 night in Mar 2025

8/10 Good

Hamza

Traveled with family and small children
Liked: Staff & service
Overall Good.
Stayed 2 nights in Mar 2025

6/10 Okay

Sheetal

Stayed 1 night in Mar 2025

10/10 Excellent

Silvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and in excellent condition. It even had a small fridge which was convenient. It was very quiet and the location was within walking distance to Edinburgh city centre. However bus, train and tram were also on the doorstep.
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Good stay for conference centre but with snags.

The hotel was very convenient for the EICC, the room was comfortable and well fitted. (it might have felt a bit cramped for two). The reception desk was very helpful in booking taxis etc. However it was let down by poor WiFi, even in reception by the router. Also it was unhelpful to say the least to discover there was no food at all on the Monday night I arrived.
Stayed 2 nights in Mar 2025

8/10 Good

Evelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room phone did not work, the WiFi was unstable, and I could not figure out the thermostat. They were kind enough to give me a space heater though. The staff was professional and hospitable and the room was clean and stylish. I would definitely return if I did not need WiFi.
Stayed 3 nights in Feb 2025

10/10 Excellent

Ahmed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Manoj

Stayed 3 nights in Mar 2025

10/10 Excellent

Sarah

Liked: Cleanliness
Stayed 1 night in Mar 2025