My husband & I stayed here 5 nights, the reception staff are friendly & very helpful, they answered all of our questions about check-in, the area, & check-out/where to catch the train etc, the bar staff are sometimes not as friendly-a couple times it was if they were doing us a favor by getting the drinks ordered & paid for. The room was clean, a little small but workable, the bed was comfortable! hair dryer provided was great & the plug in was right outside the bathroom so that was great, shower was spacious, room cleaned daily & an extra hand towel was left as requested (they do not have wash cloths & this is what we found in every place we stayed during 3 weeks across Scotland) there isn’t a phone in the room to call reception with a question or request which is frustrating bc only one elevator was working the entire time we were there, so we often just took the stairs because of the wait for the elevator. You don’t control the temp in room, also common among other properties but we were provided a fan when requested. The location is fantastic. We would definitely return bc of the reception staff, cleanliness of the room and the location