Firstly, I must express my disappointment regarding a significant issue with the room's infrastructure. We discovered that the roof was leaking with water from the washroom, which created an uncomfortable and inconvenient situation. To make matters worse, the next morning, we were unable to use the water supply in the washroom, leaving us stranded without the ability to shower or brush our teeth. This was especially frustrating for us as tourists, as we had planned a busy day and had to manage without basic amenities.
As you can imagine, this caused a huge loss of both time and money for us. We had to rearrange our plans and seek alternative solutions to manage these issues. Given the circumstances, we believe that this experience does not meet the standard we expected from a hotel of your reputation.
In light of these inconveniences, we would appreciate it if you could kindly consider offering a refund or compensation for the disruption caused. We sincerely hope that our feedback can be taken into account to improve the overall quality of service for future guests.
Thank you for your attention to this matter. We look forward to your prompt response and a resolution to the situation.