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Fantasyland Hotel

3.5 star property

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Photo gallery for Fantasyland Hotel

Lobby
Water park
Ice skating
Exterior
In-room safe, blackout drapes, iron/ironing board, free WiFi

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Pet friendly
  • Bar
  • Gym

Explore the area

Map
17700 87 Ave Nw, Edmonton, AB, T5T4V4
  • West Edmonton Mall
    ‪1 min walk‬
  • Fantasyland
    ‪1 min walk‬
  • World Waterpark
    ‪3 min walk‬
  • Edmonton, AB (YEG-Edmonton Intl.)
    ‪27 min drive‬

Room options

View all photos for Superior 2 Queen Room with Bunks

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior 2 Queen Room with Bunks

  • Sleeps 6
  • 2 Queen Beds and 1 Twin Bunk Bed

View all photos for Western Family Theme Room

Western Family Theme Room | In-room safe, blackout drapes, iron/ironing board, free WiFi

Western Family Theme Room

  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Superior 2 Queen Room

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior 2 Queen Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Polynesian Family Theme Room

Polynesian Family Theme Room | In-room safe, blackout drapes, iron/ironing board, free WiFi

Polynesian Family Theme Room

  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Executive King Room with Jacuzzi

In-room safe, blackout drapes, iron/ironing board, free WiFi

Executive King Room with Jacuzzi

  • Sleeps 2
  • 1 King Bed

View all photos for Victorian Coach Theme Room

In-room safe, blackout drapes, iron/ironing board, free WiFi

Victorian Coach Theme Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for Roman Theme Room

In-room safe, blackout drapes, iron/ironing board, free WiFi

Roman Theme Room

  • Sleeps 3
  • 1 King Bed

View all photos for Imperial Theme Room

Imperial Theme Room | In-room safe, blackout drapes, iron/ironing board, free WiFi

Imperial Theme Room

  • Sleeps 3
  • 1 King Bed

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About this property

Fantasyland Hotel

3.5-star Edmonton hotel, connected to a shopping center in West Edmonton
This smoke-free hotel features a water park (surcharge), a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a conference center, and valet parking.
Fantasyland Hotel offers 355 accommodations with safes and coffee/tea makers. 42-inch LCD televisions come with satellite channels and pay movies.

Rooms have partially open bathrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include a water park (surcharge) and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Fantasyland Hotel features a water park (surcharge) and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business amenities at this 3.5-star property consist of a business center, meeting rooms, and limo/town car service. Event facilities measuring 269098 square feet (25000 square meters) include a conference center. This family-friendly hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Fantasyland Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge.
L1 Lounge - This lobby lounge serves light fare only.
L2 Grill - This restaurant serves breakfast, lunch, and dinner. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Free covered self parking on site
  • Secured, covered valet parking on site (CAD 20 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee: CAD 16 to 20 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • L1 Lounge
  • L2 Grill

Things to do

  • Bowling alley
  • Designer stores
  • Gym
  • Ice skating
  • Mini golf
  • Shopping mall
  • Water park

Family friendly

  • Bowling alley
  • In-room refrigerator
  • Mini golf
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (269,098 square feet of space)
  • Meeting rooms

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 1987
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 50 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 25 lbs per pet
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CAD 16 to 20 per person
  • Covered valet parking fee: CAD 20 per night (in/out privileges)
  • Pet fee: CAD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Fantasyland Edmonton
Fantasyland Hotel
Fantasyland Hotel Edmonton
Hotel Fantasyland
Fantasyland Hotel & Resort Edmonton, Alberta
Fantasyland Hotel And Resort
Fantasyland Hotel Hotel
Fantasyland Hotel Edmonton
Fantasyland Hotel Hotel Edmonton

Fantasyland Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 663 out of 1512 reviews
Rating 8 - Good. 381 out of 1512 reviews
Rating 6 - Okay. 240 out of 1512 reviews
Rating 4 - Poor. 132 out of 1512 reviews
Rating 2 - Terrible. 96 out of 1512 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

You An

Stayed 2 nights in Dec 2024

10/10 Excellent

Rueben

Stayed 2 nights in Dec 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It really can use a renovation
Stayed 2 nights in Dec 2024

6/10 Okay

Maureen

Traveled with family
The elevators are so slow considering they have four (one out of order) wait times at least 30mins at times. So hit in our room; maintenance came then was freezing. Asked for daily room cleaning; never came the last 2 days - had to ask for more towels. Unfortunately wouldn’t want to stay again . But considering it’s the only hotel attached to the mall that’s a nice convenience
Stayed 4 nights in Dec 2024

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of stores
Stayed 1 night in Dec 2024

2/10 Terrible

Marlin

Disliked: Amenities
Loud and elevators were slow
Stayed 1 night in Dec 2024

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Brenna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

Boris

Traveled with family
Disliked: Amenities
Room wasn't ready had to sit and wait in the lobby for an hour. Manager said he put $30 credit toward room service but that wasn't true Water pressure was low took hours to fill the tub. And at the end lineup for elevator was crazy waited for half hour and still used stairs from 7th floor. I don't recommend it to everyone. I sure won't go there again.
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveler

Business traveler
Disliked: Property conditions & facilities, room comfort
Fantasyland Hotel-Don't accept room on 6th floor
The first night was terrible due to an icy air leak in our room, and the heater stopped working around 5:00 AM. They upgraded us to another room for an additional $90, but after I complained about the issue, they waived the upgrade fee.
Stayed 2 nights in Dec 2024

8/10 Good

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We asked for early checkin and they said no problem, and that they would text as soon as they had the room ready. Unfortunately they texted the wrong number and when I tried to call them to ask if our room was ready there was no answer at front desk. The phone just kept ringing.
Stayed 1 night in Dec 2024

4/10 Poor

NINA

Stayed 1 night in Dec 2024

10/10 Excellent

Mirza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Frances, YELLOWKNIFE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel connected to the mall.
Stayed 1 night in Dec 2024

10/10 Excellent

Sherrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

NINA

Traveled with family
Disliked: Staff & service
Hotel has drastically declined in customer service
Where to start. Booked for 2 nights. They gave us a room that was extremely noisy from the heating pipes, so they moved us to a room a few doors down. My university daughter had some work to do, and noticed there was no chair at the desk. We were told they would “see” if a chair was available?? Huh?? There was a chair at the desk in the other room. So after asking 3 times, they literally brought up a chair from one of the banquet rooms, and threw it in the room like they were doing us a favour? Then the room heating did not work, I was told that it’s extremely cold out, so they didn’t think they could make the room warmer, and then offered us a small heater, which never came. I used to stay at this hotel all the time when my kids were young, but after this stay, I will not book here again. Oh, and there was an alarm going off for an hour the second night, to which again, we were told to stay in our rooms, with no idea how long this would take. This hotel unfortunately seems to have gone downhill, and would not recommend to anyone to stay at again. To add insult to injury, as asked for one hour later checkout, and told it would cost $25. Never again
Stayed 1 night in Dec 2024

4/10 Poor

Trent

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Belinda

Stayed 1 night in Dec 2024

10/10 Excellent

Amie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always so friendly and helpful. They really do make you feel safe and at home. My only complaint would be the pillows weren’t the greatest, ill bring my own next time, but the cleaning staff were great and friendly as well.
Stayed 4 nights in Dec 2024

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only thing I had a problem with was the “shared door” and whoever was in there was very loud
Stayed 1 night in Dec 2024

2/10 Terrible

John

Business traveler
Disliked: Cleanliness, staff & service
The room had a drainage system in the wall by the window close to one of the beds that had continuous water running through it like a water fall that never stopped. As a result sleep through the night was impossible and staff wouldn't answer the phone at the front desk.
Stayed 1 night in Dec 2024

10/10 Excellent

Chris

Stayed 1 night in Nov 2024

4/10 Poor

Jessica

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To be able to go back to room during shopping
Stayed 1 night in Dec 2024