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Holiday Inn Express & Suites West Edmonton - Mall Area by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites West Edmonton - Mall Area by IHG

Exterior
Property preview
In-room safe, desk, blackout drapes, soundproofing
Exterior
Indoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Free WiFi
  • Air conditioning
$108
includes taxes & fees
Jan 6 - Jan 7

Explore the area

View in a map
18520 100 Avenue Northwest, Building 2, Edmonton, AB, T5S 0K6
  • Place, West Edmonton Mall
    ‪3 min drive‬
  • Place, Fantasyland
    ‪3 min drive‬
  • Place, Galaxyland
    ‪4 min drive‬
  • Airport, Edmonton, AB (YEG-Edmonton Intl.)
    ‪27 min drive‬

Room options

View all photos for Room (Specialty)

In-room safe, desk, blackout drapes, soundproofing

Room (Specialty)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room

Standard Room | In-room safe, desk, blackout drapes, soundproofing

Standard Room

10.0 out of 10
Exceptional
(12 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Walk-In Shower)

Standard Room, 1 King Bed (Walk-In Shower) | In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 King Bed (Walk-In Shower)

9.8 out of 10
Exceptional
(16 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, blackout drapes, soundproofing

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(131 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Accessible (Communications, Roll-In Shower)

In-room safe, desk, blackout drapes, soundproofing

Suite, Multiple Beds, Accessible (Communications, Roll-In Shower)

8.6 out of 10
Excellent
(20 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

In-room safe, desk, blackout drapes, soundproofing

Suite, Multiple Beds

9.2 out of 10
Wonderful
(63 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub | In-room safe, desk, blackout drapes, soundproofing

Suite, 1 King Bed, Jetted Tub

9.0 out of 10
Wonderful
(21 reviews)
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Walk-In Shower)

Suite, 1 King Bed (Walk-In Shower) | In-room safe, desk, blackout drapes, soundproofing

Suite, 1 King Bed (Walk-In Shower)

9.6 out of 10
Exceptional
(49 reviews)
  • 360 sq ft
  • Sleeps 4
  • 1 King Bed

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4.5 out of 5, Wonderful, 2,783 reviews
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About this property

Holiday Inn Express & Suites West Edmonton - Mall Area by IHG

Hotel in West Edmonton
Along with an indoor pool, this smoke-free hotel has a fitness center and a hot tub. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and dry cleaning are onsite.
Holiday Inn Express & Suites West Edmonton - Mall Area by IHG offers 137 air-conditioned accommodations with MP3 docking stations and safes. A pillow menu is available. Cable television is provided. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision.

In addition to an indoor pool, Holiday Inn Express & Suites West Edmonton - Mall Area by IHG provides a hot tub and a fitness center. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities consist of a business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, an arcade/game room, and gift shops/newsstands. Complimentary covered self parking is available on site, along with a car charging station.

Holiday Inn Express & Suites West Edmonton - Mall Area by IHG is a smoke-free property.

A complimentary continental breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free secured, covered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Built in 2017
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 48-inch TV with cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
4 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

A car is recommended for transportation to and from this property
Children under 16 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express West Edmonton Mall Area Hotel
Holiday Inn Express West Edmonton Mall Area
Holiday Inn Exp Stes W At Mall
Holiday Inn Express Suites West Edmonton Mall Area
Holiday Inn Express Suites West Edmonton Mall Area by IHG
Holiday Inn Express Suites West Edmonton Mall Area an IHG Hotel

Holiday Inn Express & Suites West Edmonton - Mall Area by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 931 out of 1445 reviews
Rating 8 - Good. 348 out of 1445 reviews
Rating 6 - Okay. 85 out of 1445 reviews
Rating 4 - Poor. 35 out of 1445 reviews
Rating 2 - Terrible. 46 out of 1445 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Cleanliness
Stayed 1 night in Sep 2025

8/10 Good

Tajinder Singh

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Decent stat for the price
Stayed 4 nights in Sep 2025

10/10 Excellent

Jie Fang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and new
Stayed 1 night in Sep 2025

10/10 Excellent

Tricia, High River

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Leah

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly and helpful staff
Stayed 2 nights in Sep 2025

10/10 Excellent

Leonard

Stayed 4 nights in Sep 2025

10/10 Excellent

Falisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are food stores, clothing stores, convenience, stores also restaurants that are nearby and walkable. Always had fresh towels everyday and room was tidy. I would definitely recommend.
Stayed 4 nights in Sep 2025

2/10 Terrible

Michelle

Traveled with partner
Liked: Cleanliness
On the way to Edmonton I fell and hurt myself pretty bad & they wouldn’t refund me. I understand anyone can lie & say the same. But there should be something in place to refund dedicated customers with proof of injury.
Stayed 2 nights in Sep 2025

8/10 Good

Alison

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was great, hot tub was not working properly but that was my only complaint.
Stayed 3 nights in Sep 2025

10/10 Excellent

ken

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet place to stay.
Stayed 1 night in Sep 2025

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Kylan

Stayed 3 nights in Sep 2025

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is friendly and helpful. Rooms are comfortable and clean. Underground parking is excellent.
Stayed 2 nights in Sep 2025

10/10 Excellent

Mona

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, great pillows and bed. Great staff at the front desk
Stayed 1 night in Sep 2025

8/10 Good

Tristan Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Love it here
Stayed 1 night in Sep 2025

10/10 Excellent

Dave

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love to stay at this place. Always the best staff and best breakfast options. The beds are comfortable and my kids love the pool.
Stayed 1 night in Jul 2025

10/10 Excellent

Dave

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the breakfast there. Staff is always so friendly and nice
Stayed 1 night in Sep 2025

10/10 Excellent

Serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Stayed 1 night in Sep 2025

10/10 Excellent

Misle Hailu

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a safe area for family
Stayed 3 nights in Sep 2025

10/10 Excellent

Raff

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front of house staff are exceptionally accommodating, making this hotel an outstanding choice for anyone looking to stay. I highly recommend this place to everyone!
Stayed 1 night in Sep 2025

8/10 Good

Ricardo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well maintained and convenient location for my purpose. Very good breakfast as well
Stayed 1 night in Aug 2025

10/10 Excellent

Taz

Liked: Cleanliness, staff & service, amenities
I am disappointed in Expedia. I received no replies to my questions.
Stayed 1 night in Sep 2025

10/10 Excellent

Rowena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so far were good in our room. thank tou
Stayed 1 night in Sep 2025

10/10 Excellent

Philip

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Sep 2025

10/10 Excellent

armando, Grande Prairie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After almost 4 hrs straight driving, it is awesome to see a face looks welcome and a warm voice to greet you when you arrived. Shout out to the staff and also Kunie for looking forward to seeing us soon. Always feels like home. Thank you!
Stayed 1 night in Sep 2025