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Holiday Inn Express & Suites West Edmonton - Mall Area by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites West Edmonton - Mall Area by IHG

Relax in our spacious lobby with a reception desk, comfortable seating area, and large flat-screen TV.
Relax in the comfortable seating area with a sofa and armchairs, and enjoy a beverage at the small table.
Indulge in a variety of dishes, including turkey sausage and bacon, at our self-service buffet.
Relax in a stylish room with a comfortable bed, bedside table, and decorative accents.
Relax by the pool with a view of the outside, surrounded by comfortable seating and a handrail for safety.

Popular amenities

  • Hot Tub
  • Pool
  • 24/7 front desk

Explore the area

Map
18520 100 Avenue Northwest, Building 2, Edmonton, AB, T5S 0K6
  • West Edmonton Mall
    ‪3 min drive‬
  • Fantasyland
    ‪3 min drive‬
  • University of Alberta
    ‪13 min drive‬
  • Edmonton, AB (YEG-Edmonton Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(114 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Roll-in Shower (Communications, Roll-In Shower)

1 bedroom, in-room safe, desk, blackout drapes

Suite, Multiple Beds, Roll-in Shower (Communications, Roll-In Shower)

8.8 out of 10
Excellent
(16 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | 1 bedroom, in-room safe, desk, blackout drapes

Standard Room

10.0 out of 10
Exceptional
(11 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Walk-In Shower)

Standard Room, 1 King Bed (Walk-In Shower) | 1 bedroom, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed (Walk-In Shower)

9.8 out of 10
Exceptional
(14 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Walk-In Shower)

Suite, 1 King Bed (Walk-In Shower) | 1 bedroom, in-room safe, desk, blackout drapes

Suite, 1 King Bed (Walk-In Shower)

9.6 out of 10
Exceptional
(43 reviews)
  • 360 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds

1 bedroom, in-room safe, desk, blackout drapes

Suite, Multiple Beds

9.4 out of 10
Exceptional
(52 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub | 1 bedroom, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Jetted Tub

9.4 out of 10
Exceptional
(18 reviews)
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Specialty)

1 bedroom, in-room safe, desk, blackout drapes

Room (Specialty)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

Similar properties

Experience the sleek, contemporary design of this hotel, featuring a glass and brick facade with a covered entrance.

Hyatt Place Edmonton-West

  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
4.5 out of 5, Wonderful, (2477)
$166 nightly
The price is $166 total
includes taxes & fees
Hyatt Place Edmonton-West

About this property

Holiday Inn Express & Suites West Edmonton - Mall Area by IHG

Hotel in West Edmonton
Along with an indoor pool, this smoke-free hotel has a fitness center and a hot tub. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and dry cleaning are onsite.
Holiday Inn Express & Suites West Edmonton - Mall Area by IHG offers 137 air-conditioned accommodations with MP3 docking stations and safes. A pillow menu is available. Cable television is provided. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision.

In addition to an indoor pool, Holiday Inn Express & Suites West Edmonton - Mall Area by IHG provides a hot tub and a fitness center. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities consist of a business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. This eco-certified hotel also offers a vending machine, an arcade/game room, and gift shops/newsstands. Complimentary covered self parking is available on site, along with a car charging station.

Holiday Inn Express & Suites West Edmonton - Mall Area by IHG is a smoke-free property.

A complimentary continental breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free secured, covered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Built in 2017
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 48-inch TV with cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
4 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

A car is recommended for transportation to and from this property
Children under 16 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express West Edmonton Mall Area Hotel
Holiday Inn Express West Edmonton Mall Area
Holiday Inn Exp Stes W At Mall
Holiday Inn Express Suites West Edmonton Mall Area
Holiday Inn Express Suites West Edmonton Mall Area by IHG
Holiday Inn Express Suites West Edmonton Mall Area an IHG Hotel

Holiday Inn Express & Suites West Edmonton - Mall Area by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 862 out of 1343 reviews
Rating 8 - Good. 329 out of 1343 reviews
Rating 6 - Okay. 78 out of 1343 reviews
Rating 4 - Poor. 32 out of 1343 reviews
Rating 2 - Terrible. 42 out of 1343 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness

Pretty dirty

We had a good time besides the cleanliness of the room. Out Jacuzzi, which we payed extra for wouldn't hold water and there was a layer of scum around the jacuzzi. As well as that the walls of the room had stains and I could a blonde hair in the bed. Besides that service was friendly although we were not offered any compensation for the condition of the room
Stayed 1 night in Apr 2025

8/10 Good

Alexandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good, normal stay. Parking in the underground was much calmer. The one thing we didn’t like was that our hotel stay receipt was left taped to the door. It had my name and some info on it for anyone to read and know who was in the room. As a woman, I did not like that.
Stayed 1 night in Apr 2025

10/10 Excellent

Kristy

Stayed 3 nights in Apr 2025

10/10 Excellent

Emmett

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2025

10/10 Excellent

Yujia, BURNABY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and comfortable
Stayed 2 nights in Apr 2025

8/10 Good

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities
Bery
Stayed 1 night in Apr 2025

10/10 Excellent

Danny

Stayed 3 nights in Apr 2025

8/10 Good

Rod

Stayed 1 night in Mar 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Apr 2025

10/10 Excellent

Thu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Frank

Stayed 2 nights in Apr 2025

8/10 Good

Cecilia

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was very friendly and the hallways and rooms were quite spacious! The included breakfast was fresh too!
Stayed 1 night in Apr 2025

10/10 Excellent

Austin

Stayed 1 night in Mar 2025

10/10 Excellent

Dawn

Stayed 1 night in Apr 2025

4/10 Poor

Timothy

Liked: Cleanliness
Stayed 4 nights in Apr 2025

10/10 Excellent

Andrea, Edmonton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy my stay here and staff was really friendly I would love to stay here again
Stayed 2 nights in Apr 2025

2/10 Terrible

Lorna

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Sheri

Stayed 3 nights in Feb 2025

8/10 Good

deborah, calgary

Liked: Staff & service, property conditions & facilities
Friendly staff,
Stayed 1 night in Apr 2025

4/10 Poor

Sheldon

Stayed 2 nights in Apr 2025

8/10 Good

James Nevil

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the highway. Fairly quiet, fairly dark, but the blackout blinds aren’t great, given that there are spotlights shining on the building all night. Breakfast could be more appealing.
Stayed 5 nights in Apr 2025

10/10 Excellent

Jesse

Stayed 2 nights in Apr 2025

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
na
Stayed 4 nights in Mar 2025

10/10 Excellent

PERRY

Stayed 3 nights in Mar 2025

8/10 Good

Eric Sammy

Liked: Cleanliness, staff & service
Had a big crack in our room window had to call to let them know. Room is good not luxurious but good enough to feel comfortable. The pull out bed/couch has no support not really usable. Continental breakfast is good our kids loved using the workout room. Wish the pool had life jackets but it was nice. Good service
Stayed 4 nights in Mar 2025