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Holiday Inn Express & Suites West Edmonton - Mall Area by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites West Edmonton - Mall Area by IHG

Exterior
Exterior
Exterior
Indoor pool
1 bedroom, in-room safe, desk, blackout drapes

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • 24/7 front desk

Explore the area

Map
18520 100 Avenue Northwest, Building 2, Edmonton, AB, T5S 0K6
  • West Edmonton Mall
    ‪3 min drive‬
  • Fantasyland
    ‪3 min drive‬
  • University of Alberta
    ‪13 min drive‬
  • Edmonton, AB (YEG-Edmonton Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(112 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Roll-in Shower (Communications, Roll-In Shower)

1 bedroom, in-room safe, desk, blackout drapes

Suite, Multiple Beds, Roll-in Shower (Communications, Roll-In Shower)

8.8 out of 10
Excellent
(16 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | 1 bedroom, in-room safe, desk, blackout drapes

Standard Room

10.0 out of 10
Exceptional
(11 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Walk-In Shower)

Standard Room, 1 King Bed (Walk-In Shower) | 1 bedroom, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed (Walk-In Shower)

9.8 out of 10
Exceptional
(14 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Walk-In Shower)

Suite, 1 King Bed (Walk-In Shower) | 1 bedroom, in-room safe, desk, blackout drapes

Suite, 1 King Bed (Walk-In Shower)

9.6 out of 10
Exceptional
(42 reviews)
  • 360 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds

1 bedroom, in-room safe, desk, blackout drapes

Suite, Multiple Beds

9.4 out of 10
Exceptional
(51 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub | 1 bedroom, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Jetted Tub

9.4 out of 10
Exceptional
(18 reviews)
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Specialty)

1 bedroom, in-room safe, desk, blackout drapes

Room (Specialty)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

Similar properties

View from property

Hyatt Place Edmonton-West

  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
4.5 out of 5, Wonderful, (2439)
$132 nightly
The price is $132 total
includes taxes & fees
Hyatt Place Edmonton-West

About this property

Holiday Inn Express & Suites West Edmonton - Mall Area by IHG

Hotel in West Edmonton
Along with an indoor pool, this smoke-free hotel has a fitness center and a hot tub. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and dry cleaning are onsite.
Holiday Inn Express & Suites West Edmonton - Mall Area by IHG offers 137 air-conditioned accommodations with MP3 docking stations and safes. A pillow menu is available. Cable television is provided. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision.

In addition to an indoor pool, Holiday Inn Express & Suites West Edmonton - Mall Area by IHG provides a hot tub and a fitness center. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities consist of a business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. This eco-certified hotel also offers a vending machine, an arcade/game room, and gift shops/newsstands. Complimentary covered self parking is available on site, along with a car charging station.

Holiday Inn Express & Suites West Edmonton - Mall Area by IHG is a smoke-free property.

A complimentary continental breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free secured, covered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Built in 2017
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 48-inch TV with cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
4 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

A car is recommended for transportation to and from this property
Children under 16 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express West Edmonton Mall Area Hotel
Holiday Inn Express West Edmonton Mall Area
Holiday Inn Exp Stes W At Mall
Holiday Inn Express Suites West Edmonton Mall Area
Holiday Inn Express Suites West Edmonton Mall Area by IHG
Holiday Inn Express Suites West Edmonton Mall Area an IHG Hotel

Holiday Inn Express & Suites West Edmonton - Mall Area by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 857 out of 1331 reviews
Rating 8 - Good. 326 out of 1331 reviews
Rating 6 - Okay. 75 out of 1331 reviews
Rating 4 - Poor. 31 out of 1331 reviews
Rating 2 - Terrible. 42 out of 1331 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Eric Sammy

Liked: Cleanliness, staff & service
Had a big crack in our room window had to call to let them know. Room is good not luxurious but good enough to feel comfortable. The pull out bed/couch has no support not really usable. Continental breakfast is good our kids loved using the workout room. Wish the pool had life jackets but it was nice. Good service
Stayed 4 nights in Mar 2025

2/10 Terrible

wenbo

Liked: Cleanliness
Disliked: Property conditions & facilities
Very very poor internet - the worst I encountered in the past 15 years.
Stayed 1 night in Apr 2025

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All good

Good location if you need to be on the West side of Edmonton. Clean.
Stayed 1 night in Apr 2025

10/10 Excellent

Donna Vee, Jasper

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were very polite and made the experience great
Stayed 1 night in Apr 2025

8/10 Good

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value hotel with breakfast and good amenities included. Wifi was spotty. The pool and hot tub were packed every day with people so we did not get to enjoy. Nice fitness room that was not as busy. Underground parking was a nice feature with above ground parking mostly full. Friendly staff. Convenient for shopping and restaurants in close proximity and close to WEM.
Stayed 4 nights in Apr 2025

10/10 Excellent

Sharyn

Liked: Staff & service, property conditions & facilities
Excellent hotel except the parking
Stayed 2 nights in Apr 2025

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints about this place! Super clean and comfortable and staff works so hard! It was a great place for our family to stay while checking out the mall.
Stayed 4 nights in Mar 2025

10/10 Excellent

Sheri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 2 nights in Mar 2025

6/10 Okay

jordan

Stayed 4 nights in Apr 2025

2/10 Terrible

Usama

Stayed 1 night in Mar 2025

8/10 Good

elda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Beverley

Liked: Cleanliness
Customer service was excellent and the location meets our needs
Stayed 3 nights in Jan 2025

4/10 Poor

sam

Stayed 1 night in Apr 2025

6/10 Okay

Deanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and secure. Everything good. When I checked in they wanted to charge me about $100 more than what I was quoted on Expedia. I’m the end it was reduced to $40 more than I was quoted.
Stayed 4 nights in Mar 2025

6/10 Okay

Dana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The shower had very little pressure.
Stayed 1 night in Apr 2025

8/10 Good

Jeremy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was as expected
Stayed 5 nights in Mar 2025

10/10 Excellent

Anastasia

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean, very friendly and helpful staff. The breakfast is amazing too!
Stayed 3 nights in Mar 2025

8/10 Good

gilbert

Liked: Cleanliness
Stayed 3 nights in Jan 2025

8/10 Good

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay, just loud.

Just like every holiday in, it’s got great rooms, super comfy beds and all the amenities you’d need for a great over night stay. Just be aware if there are any kids sports tournaments in the area. It was very loud till late and first thing in the am.
Stayed 1 night in Mar 2025

10/10 Excellent

Therie joy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Mar 2025

8/10 Good

Rachael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from staff.
Stayed 4 nights in Mar 2025

10/10 Excellent

Yin Bun Ben

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Mar 2025

10/10 Excellent

Brook

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Mar 2025

10/10 Excellent

Emma

Stayed 1 night in Mar 2025