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TRU BY Hilton Edmonton Windermere

2.5 star property

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Photo gallery for TRU BY Hilton Edmonton Windermere

Dining
Lobby
Business center
Room, 2 Queen Beds | Premium bedding, in-room safe, desk, iron/ironing board
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Gym
  • 24/7 front desk
$79
includes taxes & fees
Sep 16 - Sep 17

Explore the area

View in a map
6025 Andrews Way, Edmonton, AB, T6W 1A4
  • Currents of Windermere
    ‪8 min walk‬
  • South Edmonton Common
    ‪7 min drive‬
  • West Edmonton Mall
    ‪13 min drive‬
  • Edmonton, AB (YEG-Edmonton Intl.)
    ‪21 min drive‬

Room options

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed

8.6 out of 10
Excellent
(91 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Handicap)

Room, 1 King Bed, Accessible (Handicap) | Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible (Handicap)

10.0 out of 10
Exceptional
(3 reviews)
  • 369 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds

8.6 out of 10
Excellent
(50 reviews)
  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Handicap)

Room, 2 Queen Beds, Accessible (Handicap) | Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Accessible (Handicap)

7.6 out of 10
Good
(5 reviews)
  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds

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Exterior

Holiday Inn Express & Suites Edmonton SW - Windermere by IHG

  • Pool
  • Breakfast included
  • Spa
  • Pet friendly
4.5 out of 5, Wonderful, 1,002 reviews
Holiday Inn Express & Suites Edmonton SW - Windermere by IHG

About this property

TRU BY Hilton Edmonton Windermere

Hotel in Southwest Edmonton
Along with an indoor pool, this smoke-free hotel has a fitness center and a snack bar/deli. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, a business center, and a 24-hour front desk.
TRU BY Hilton Edmonton Windermere offers 90 accommodations with safes and bathrobes. Beds feature premium bedding. 55-inch LCD televisions come with premium cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
TRU BY Hilton Edmonton Windermere features an indoor pool and a fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

A 24-hour business center is on site. This business-friendly hotel also offers an arcade/game room, a front-desk safe, and an elevator. Onsite uncovered self parking is complimentary.

TRU BY Hilton Edmonton Windermere is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Indoor pool

Family friendly

  • Arcade/game room
  • Crib (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Crib (surcharge)
  • Premium bedding

Bathroom

  • Bathrobes
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Late check-in fee: CAD 35.00 for check-in between 3:00 AM and 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 35.00 per pet, per night (maximum CAD 125.00 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are available for CAD 25.00 per stay

Property payment types

Important information

Optional extras

  • Pet fee: CAD 35.00 per pet, per night (maximum CAD 125.00 per stay)
  • Service animals are exempt from fees
  • Late check-in fee: CAD 35.00 for check-in between 3:00 AM and 11:00 AM
  • Crib (infant bed) fee: CAD 25.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system

We should mention

Pool access available from 8:00 AM to 11:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU Hilton Edmonton Windermere Hotel
TRU Hilton Windermere Hotel
TRU Hilton Edmonton Windermere
TRU Hilton Windermere
TRU BY Hilton Edmonton Windermere Hotel
TRU BY Hilton Edmonton Windermere Edmonton
TRU BY Hilton Edmonton Windermere Hotel Edmonton

TRU BY Hilton Edmonton Windermere Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 572 out of 1161 reviews
Rating 8 - Good. 318 out of 1161 reviews
Rating 6 - Okay. 132 out of 1161 reviews
Rating 4 - Poor. 74 out of 1161 reviews
Rating 2 - Terrible. 65 out of 1161 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dennis

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
new and in good condition
Stayed 1 night in Jun 2025

8/10 Good

Ryan

Stayed 1 night in Jun 2025

10/10 Excellent

Chantelle

Stayed 2 nights in Jun 2025

10/10 Excellent

Mohini

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good service : quick check in
Stayed 1 night in Jun 2025

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean hotel
Stayed 1 night in Jun 2025

10/10 Excellent

Courtney

Traveled with partner
Liked: Cleanliness, amenities
Always a pleasant stay here. Staff is great and it’s quiet and clean!
Stayed 1 night in Jun 2025

8/10 Good

Rebekah

Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
It had everything we needed for our stay. The check in was easy and simple. The rooms were clean.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jeffrey

Stayed 3 nights in May 2025

10/10 Excellent

Sagnik, Colorado Springs

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, clean environs, good staff. No complaints. Will recommend.
Stayed 1 night in May 2025

10/10 Excellent

Angelo Maloney

Stayed 1 night in May 2025

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, newer hotel with all the necessary amenities. Breakfast was very good and included different types of eggs. Coffee and tea available all day. The girl working the front desk needs training in customer service/relations, however. She ignored me several times when I approached the front desk even though she wasn’t on the phone or speaking with another guest or person. No acknowledgment whatsoever just ignored me as I just stood there like a fool. This is not how one treats patrons.
Stayed 1 night in May 2025

8/10 Good

Paula

Liked: Cleanliness, amenities, property conditions & facilities
Good, clean
Stayed 2 nights in May 2025

10/10 Excellent

Beau

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Everything. Clean friendly staff
Stayed 4 nights in May 2025

10/10 Excellent

Theresa, Scranton

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 4 nights in May 2025

8/10 Good

Reanna

Traveled with family
Liked: Amenities, property conditions & facilities
Nice and clean
Stayed 1 night in May 2025

10/10 Excellent

Jennifer

Stayed 1 night in May 2025

8/10 Good

Vishrut

Stayed 1 night in May 2025

4/10 Poor

Jade

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Jagdev

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

2/10 Terrible

Fazal

Stayed 2 nights in May 2025

10/10 Excellent

DHARMENDRA

Stayed 1 night in May 2025

6/10 Okay

Lynden

Stayed 1 night in May 2025

8/10 Good

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities
The lobby
Stayed 2 nights in May 2025

10/10 Excellent

Sali

Stayed 1 night in May 2025

8/10 Good

Rebecca

Traveled with family
Disliked: Cleanliness
Stayed 4 nights in May 2025