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TRU BY Hilton Edmonton Windermere

2.5 star property

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Photo gallery for TRU BY Hilton Edmonton Windermere

Dining
Room, 2 Queen Beds | Premium bedding, in-room safe, desk, iron/ironing board
Lobby
Exterior
Business center

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • 24/7 front desk

Explore the area

Map
6025 Andrews Way, Edmonton, AB, T6W 1A4
  • Currents of Windermere
    ‪8 min walk‬
  • South Edmonton Common
    ‪7 min drive‬
  • West Edmonton Mall
    ‪13 min drive‬
  • Edmonton, AB (YEG-Edmonton Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed

  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Handicap)

Room, 1 King Bed, Accessible (Handicap) | Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible (Handicap)

  • 369 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds

  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Handicap)

Room, 2 Queen Beds, Accessible (Handicap) | Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Accessible (Handicap)

  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

TRU BY Hilton Edmonton Windermere

Hotel in Southwest Edmonton
Along with an indoor pool, this smoke-free hotel has a fitness center and a snack bar/deli. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, a business center, and a 24-hour front desk.
TRU BY Hilton Edmonton Windermere offers 90 accommodations with safes and bathrobes. Beds feature premium bedding. 55-inch LCD televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
TRU BY Hilton Edmonton Windermere features an indoor pool and a fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

A 24-hour business center is on site. This business-friendly hotel also offers an arcade/game room, a front-desk safe, and an elevator. Onsite uncovered self parking is complimentary.

TRU BY Hilton Edmonton Windermere is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:00 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Indoor pool

Family friendly

  • Arcade/game room
  • Crib (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Crib (surcharge)
  • Premium bedding

Bathroom

  • Bathrobes
  • Private bathroom

Entertainment

  • 55-inch LCD TV with premium cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Late check-in fee: CAD 35.00 for check-in between 3:00 AM and 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 35.00 per pet, per night (maximum CAD 125.00 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are available for CAD 25.00 per stay

Property payment types

Important information

Optional extras

  • Pet fee: CAD 35.00 per pet, per night (maximum CAD 125.00 per stay)
  • Service animals are exempt from fees
  • Late check-in fee: CAD 35.00 for check-in between 3:00 AM and 11:00 AM
  • Crib (infant bed) fee: CAD 25.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system

We should mention

Pool access available from 8:00 AM to 11:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU Hilton Edmonton Windermere Hotel
TRU Hilton Windermere Hotel
TRU Hilton Edmonton Windermere
TRU Hilton Windermere
TRU BY Hilton Edmonton Windermere Hotel
TRU BY Hilton Edmonton Windermere Edmonton
TRU BY Hilton Edmonton Windermere Hotel Edmonton

TRU BY Hilton Edmonton Windermere Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 544 out of 1098 reviews
Rating 8 - Good. 310 out of 1098 reviews
Rating 6 - Okay. 120 out of 1098 reviews
Rating 4 - Poor. 69 out of 1098 reviews
Rating 2 - Terrible. 55 out of 1098 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Hilary

Stayed 1 night in Feb 2025

10/10 Excellent

Elaine

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Such a fun place for the whole family! A great common area with a pool table and plenty of space to hang out with friends/family. The pool is shallow so perfect for kids. We will definitely stay again!
Stayed 1 night in Mar 2025

6/10 Okay

Jesse

Stayed 1 night in Mar 2025

10/10 Excellent

Veronick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and clean place. Staff was helpful and super nice. The only problem we had was the room on top of us was really loud banging and jumping around early in the morning and also late at night.
Stayed 2 nights in Mar 2025

10/10 Excellent

Natasha

Stayed 1 night in Mar 2025

8/10 Good

Theresa

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was nice to have laminate flooring instead of carpet. Better lighting in the room and especially the bathroom would be great.
Stayed 1 night in Mar 2025

6/10 Okay

Conrad

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Violet

Stayed 2 nights in Feb 2025

10/10 Excellent

Abe

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Didn’t feel very inviting
Stayed 1 night in Mar 2025

8/10 Good

Dwan

Traveled with partner
Liked: Staff & service
The property is in a great location for the things we like to do and see. The property outside is dirty , there is drinks splatters on the building. The room was clean , but not deep clean... the baseboards were gross in the bathroom, light switch by the door was dirty and the one lamp didn't work. I went to front desk and asked for 2 more pillows because their pillows are thin and the front desk lady was only gonna give me 1. There was 2 of us in the room....
Stayed 1 night in Mar 2025

10/10 Excellent

Celeste

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Eddie Wolf

Stayed 2 nights in Feb 2025

6/10 Okay

Dan

Traveled with group, Business traveler
Disliked: Amenities, property conditions & facilities
The rooms were fine, clean and well equipped. The breakfast was not good at all. The eggs and sausages were cold even though they were in a steam tray. The pancakes had some kind of green stuff in them but it wasn't St. Patrick's day so I don't n know what was going on with them. The coffee was not even lukewarm. i think it had likely been made the day before. Definitely not fresh. I realize it's only a hotel breakfast but I have stayed here before and it was much better. We through everything in the garbage and stopped on our way out of town to at least get a hot cup of coffee.
Stayed 1 night in Mar 2025

8/10 Good

Arzina

Stayed 4 nights in Mar 2025

8/10 Good

Nabeel

Stayed 1 night in Mar 2025

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

It’s NEW but it’s only OK

It was a very clean hotel. Heater worked and had a circulating fan which I appreciate for white noise. Beds were a bit firm for me, but that’s just a preference. Continental breakfast was very limited and ended up having to go for breakfast elsewhere.
Stayed 2 nights in Mar 2025

6/10 Okay

Warren

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was great. Our first room had quite a strong scent, but staff was very accommodating and offered another room without the strong perfume smell. Loved the fact that coffee a/o hot water was available at all hours in the lobby. Very quiet, comfortable beds, and great staff made for a great stay!
Stayed 1 night in Feb 2025

6/10 Okay

Muhammad

Traveled with partner
Liked: Cleanliness, staff & service
Well I didn’t like the room and its interior. Breakfast was not good and fresh and you have very limited items. The dinning was ok. Staff is very helpful and nice. The only thing the have to work on their room interior.
Stayed 3 nights in Feb 2025

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of restaurants close by.
Stayed 1 night in Feb 2025

10/10 Excellent

jarom

Traveled with partner
Liked: Cleanliness, staff & service, amenities
new and great staff
Stayed 2 nights in Feb 2025

10/10 Excellent

Lucas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and clean
Stayed 2 nights in Feb 2025

8/10 Good

John

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an accessibility room. Very nice, lots of space.
Stayed 1 night in Feb 2025

10/10 Excellent

Joy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed overnight with family. New property, modern and spacious common area. Clean rooms and hallways, staff were attentive so you’d see someone cleaning. Hot breakfast available was ok, typical of what other hotels would provide. Pool and gym area not very big. Very convenient location and close to shopping complex. Very satisfied with stay even though it was short. Would stay again and recommend.